Reviews of Ole-Sereni
Wildlife sightings and reviews
59 independent comments and wildlife information from our travellers who have visited Ole-Sereni and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Mr S.
Clontarf
"Ok hotel for overnight connection at NBO"
1 night Arrived 8 Sep 2014
"Fairly local to Nairobi airport and fine for overnight when making connection through Nairobi airport. Comfortable room. Was very quiet in the hotel when we were there."
See all these reviews: 12n in Zambia; 3n in Rwanda; 2n in Kenya
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Average
Rooms:
Good
Mr & Mrs G
Dartmouth
"We only went there to sleep for a few hours"
1 night Arrived 29 Aug 2014
"Very close to the airport, even with the appalling traffic in Nairobi we had only 15 mins to travel. reassuringly secure and adequate facilities for our limited needs."
See all these reviews: 9n in Tanzania; 1n in Kenya
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Rooms:
Good
Mr J & Mrs C
Streatha
"Ole-Sereni review"
1 night Arrived 28 Aug 2014
"See previous [Ed: see below!]"
See all these reviews: 8n in Zambia; 4n in Rwanda; 2n in Kenya
Experience Report
Overall Rating:
Terrible
Location:
Good
Service:
Terrible
Rooms:
Good
Mr J & Mrs C
Streatha
"Ole-Sereni review"
1 night Arrived 23 Aug 2014
"On both occasions reception staff were very rude and totally disinterested and seemed more interested in talking amongst themselves rather than to guests. On the second occasion they claimed not to have a booking for us. It took half an hour before they allowed us to stay. This was despite showing Expert Africa voucher. The company that met us in Nairobi said they had numerous problems with Ole Sereni."
See all these reviews: 8n in Zambia; 4n in Rwanda; 2n in Kenya
Experience Report
Overall Rating:
Terrible
Location:
Good
Service:
Terrible
Rooms:
Good
Ms K
Florida
"Ole-Sereni review"
1 night Arrived 20 Aug 2014
"This was a good choice for a short overnight before starting our safari."
See all these reviews: 12n in Kenya
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Average
Rooms:
Good
Food:
Good
Mr & Mrs B
Belfast
"Good hotel, ideally positioned for airports"
1 night Arrived 9 Jul 2014
"We only stayed one night in the Ole-Sereni due to the flights times from Wilson Airport to the games lodges. The travel arrangements from Nairobi International Airport to the hotel worked well although even late at night the traffic in Nairobi is terrible.
The rooms were reasonably well apppointed, comfortable beds and good shower facilities. Our room backed out onto the new flyover currently being built in Nairobi but the noise from the work didn't interrupt our sleep. Hotel has free wi-fi although it took a couple of trips to the reception before we could get access codes that worked.
Breakfast was ok, nothing special, pretty much what you would get in any large commerical hotel around the world.
Travel to Wilson Airport the following morning was an interesting experience, the rush hour in Nairobi lasts about 3 hours apparently so leave plenty of time and the driving has to be seen to be believed. Our driver took us on back roads to avoid the worst congestion through the city centre otherwise we would probably have missed out flight.
All in all a good hotel for an overnight stay in Nairobi." See all these reviews: 11n in Kenya
The rooms were reasonably well apppointed, comfortable beds and good shower facilities. Our room backed out onto the new flyover currently being built in Nairobi but the noise from the work didn't interrupt our sleep. Hotel has free wi-fi although it took a couple of trips to the reception before we could get access codes that worked.
Breakfast was ok, nothing special, pretty much what you would get in any large commerical hotel around the world.
Travel to Wilson Airport the following morning was an interesting experience, the rush hour in Nairobi lasts about 3 hours apparently so leave plenty of time and the driving has to be seen to be believed. Our driver took us on back roads to avoid the worst congestion through the city centre otherwise we would probably have missed out flight.
All in all a good hotel for an overnight stay in Nairobi." See all these reviews: 11n in Kenya
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Good
Rooms:
Good
Food:
Average
Ms AW
SW London
"Ole-Sereni review"
1 night Arrived 27 Jun 2014
"The hotel restaurant service was very slow; a lot of staff, but had to ask three different people for a coffee.
What I like about the hotel was the fact you could game view on site." See all these reviews: 5n in Tanzania; 5n in Rwanda; 1n in Kenya
What I like about the hotel was the fact you could game view on site." See all these reviews: 5n in Tanzania; 5n in Rwanda; 1n in Kenya
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Average
Rooms:
Good
Food:
Good
Facilities:
Good
Mr B
Rayleigh
"Ole-Sereni review"
1 night Arrived 18 Feb 2014
"From prior research, the Hotel looked fabulous.
We arrived on our flight from UK round 2145hrs and did not get to the hotel until around 2315hrs so not only was it dark but we were very tired. Checking in was a bit tedious even though there was only three people in front of us, everything seems to work very slowly. There were three positions behind the check in desk but only one person in attendance.
Unfortunately we also arrived at a time when it transpired that the electronic door cards did not work hence when we finally got into our room around 0015hrs and came out out to see our friends we could not get back in and had to wait 20mins for assistance because everyone had the same problem. The staff did not seem very well trained to deal with this sort of problem.
As we had a pickup at 0600 to go back to Nairobi airport our experience was not what it should have been.
After we had checked in we had organised a packed breakfast to take with us, which when arriving at 0545 the next morning was not ready as the information has not passed between Checkin and the restaurant, not good. Anyway, the hotel looks fabulous, the room was great, just the service and our our tiredness let everything down.
If it was not so far away, I would love to repeat the experience so that the Hotel could do me justice." See all these reviews: 10n in Tanzania; 1n in Kenya
We arrived on our flight from UK round 2145hrs and did not get to the hotel until around 2315hrs so not only was it dark but we were very tired. Checking in was a bit tedious even though there was only three people in front of us, everything seems to work very slowly. There were three positions behind the check in desk but only one person in attendance.
Unfortunately we also arrived at a time when it transpired that the electronic door cards did not work hence when we finally got into our room around 0015hrs and came out out to see our friends we could not get back in and had to wait 20mins for assistance because everyone had the same problem. The staff did not seem very well trained to deal with this sort of problem.
As we had a pickup at 0600 to go back to Nairobi airport our experience was not what it should have been.
After we had checked in we had organised a packed breakfast to take with us, which when arriving at 0545 the next morning was not ready as the information has not passed between Checkin and the restaurant, not good. Anyway, the hotel looks fabulous, the room was great, just the service and our our tiredness let everything down.
If it was not so far away, I would love to repeat the experience so that the Hotel could do me justice." See all these reviews: 10n in Tanzania; 1n in Kenya
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Poor
Rooms:
Excellent
Mr P
Ringwood
"Ole-Sereni review"
1 night Arrived 18 Feb 2014
"Probably a very nice hotel but we arrived about 11 so were tired and ready for bed/too late to eat other than birthday cake they had supplied. There was a problem with the electronic door 'keys' which delayed our going to sleep.
Because we had to be picked up at 6 the hotel agreed to provide breakfast boxes - however it was evident from the tables that some people had eaten before the stated 6 a.m. Breakfast time." See all these reviews: 10n in Tanzania; 1n in Kenya
Because we had to be picked up at 6 the hotel agreed to provide breakfast boxes - however it was evident from the tables that some people had eaten before the stated 6 a.m. Breakfast time." See all these reviews: 10n in Tanzania; 1n in Kenya
Experience Report
Overall Rating:
Average
Location:
Good
Rooms:
Average
Food:
Average
Mr & Mrs C
Amberley
"Base Camp Eagles View"
1 night Arrived 17 Feb 2014
"I only stayed the one night after arriving in Nairobi from London in the evening and leaving after breakfast.
The rooms and service were perfectly acceptable. It was novel being in the converted USA Embassy building...were all our conversation being recorded?" See all these reviews: 6n in Kenya
The rooms and service were perfectly acceptable. It was novel being in the converted USA Embassy building...were all our conversation being recorded?" See all these reviews: 6n in Kenya
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Good
Rooms:
Good
Food:
Good
Facilities:
Good
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