Expert Africa is a member of ABTA – The Travel Association, member number Y1608.
ABTA is a UK government-licensed trade body for the travel industry that certifies financial protection bonds.
As a member of ABTA, Expert Africa is fully bonded for holidays that consist of accommodation and other ground arrangements where travellers arrange their own flights. Typically, this type of trip isn't covered by an ATOL bond.
So, in the exceedingly unlikely event of Expert Africa going out of business, any suppliers who haven't been paid for ongoing holidays will be reimbursed by ABTA.
What this means is that travellers can continue their holidays as planned, and ABTA will refund any travellers who have paid for a holiday, but couldn't proceed due to the failure.
It's important to note that reimbursement only covers the elements of the holiday booked through Expert Africa. Any elements booked directly by the traveller are not covered under this scheme.
Find out more about financial protection for your holiday when booking with Expert Africa.
ABTA code of conduct
As a member of ABTA, Expert Africa also follows its rules and code of conduct. This means that, among many other things, you can expect to receive:
- Accurate information so you can make an informed choice about your holiday.
- Advice or assistance on everything you need, including passports, visas, and country requirements.
- An offer of a suitable alternative if there is an issue that will seriously impair your holiday plans, like building works.
- A response to any complaint you might have within 28 days.
- Resolution of your dispute as quickly as possible and, if it can’t be resolved amicably, the guaranteed option of arbitration to find a settlement.
