Reviews of Rivertrees Country Inn
Wildlife sightings and reviews
65 independent comments and wildlife information from our travellers who have visited Rivertrees Country Inn and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Nick & Kate
Sussex
"Pleasant place to start"
1 night Arrived 11 Aug 2022
"Half an hour from the international airport, and an hour from Arusha airstrip, this is well-located. A sprawling site, perhaps with too many units now, the pleasant landscaped environment feels a little crowded. This is not a restful, peaceful setting, but more of a buzzing tourist hotel.
Our room was very comfortable, a lovely big bed, and a real treat in a nice deep, warm bath. The room was a little dark and chilly, on a cloudy, overcast, cool day.
The staff were all lovely, and the food at lunchtime and dinner was super, really fresh and tasty, and we dined outside. Breakfast was a bit disappointing, not much of a spread in a buffet, average coffee, and a rather gloomy terrace.
The much-vaunted birding walk by the river was a bit of let-down, with no birds and lots of mosquitoes. Breakfast was, however, made more fun by the cavorting vervet monkeys in the gardens." See all these reviews: 11n in Tanzania
Our room was very comfortable, a lovely big bed, and a real treat in a nice deep, warm bath. The room was a little dark and chilly, on a cloudy, overcast, cool day.
The staff were all lovely, and the food at lunchtime and dinner was super, really fresh and tasty, and we dined outside. Breakfast was a bit disappointing, not much of a spread in a buffet, average coffee, and a rather gloomy terrace.
The much-vaunted birding walk by the river was a bit of let-down, with no birds and lots of mosquitoes. Breakfast was, however, made more fun by the cavorting vervet monkeys in the gardens." See all these reviews: 11n in Tanzania
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Good
Rooms:
Good
Food:
Good
Mr L.
Solihull
"Rivertrees Country Inn review"
1 night Arrived 29 Jul 2022
"Overall experience: Excellent"
See all these reviews: 8n in Tanzania
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Good
Facilities:
Good
Rooms:
Good
Food:
Average
Simona
London
"Rivertrees Country Inn review"
1 night Arrived 23 Jul 2022
"This is an excellent "base camp" when arriving in Arusha after a long flight, comfortable, clean, good food."
See all these reviews: 5n in Tanzania; 3n in Zanzibar
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Activities:
Excellent
Rooms:
Excellent
Food:
Good
Facilities:
Excellent
B & C
London
"Great first stop"
1 night Arrived 21 Jun 2022
"This was a great first stop for our trip in Tanzania.
We enjoyed the little walk by the river and seeing the monkeys! It is a very beautiful and peaceful place." See all these reviews: 9n in Tanzania; 5n in Zanzibar
We enjoyed the little walk by the river and seeing the monkeys! It is a very beautiful and peaceful place." See all these reviews: 9n in Tanzania; 5n in Zanzibar
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Facilities:
Excellent
Rooms:
Excellent
Food:
Good
Ms J.
Los Angeles
"Rivertrees Country Inn review"
1 night Arrived 3 Jun 2022
"We only stayed one night but the room was lovely and the breakfast had a good variety of foods (all delicious!)."
See all these reviews: 10n in Tanzania
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Ms P
London
"Short but sweet"
1 night Arrived 24 Feb 2020
"We only had a short evening at Rivertrees before flying out from KIA, but it was the same lovely place we remembered from a few years ago.
Beautiful grounds are a highlight, and we had an extremely pleasant dinner outside." See all these reviews: 9n in Tanzania
Beautiful grounds are a highlight, and we had an extremely pleasant dinner outside." See all these reviews: 9n in Tanzania
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Rooms:
Good
Food:
Good
Facilities:
Good
Sisters
London
"Rivertrees Country Inn Overview"
2 nights Arrived 7 Sep 2019
"Good location near to Arusha National Park, with grounds. Service was quite good and the food was tasty and generous. The packed lunches were delicious.
The rooms were clean and spacious and nets over beds. Great bathroom with a huge bath!
The Colobus monkeys were very entertaining to watch in the trees." See all these reviews: 12n in Tanzania
The rooms were clean and spacious and nets over beds. Great bathroom with a huge bath!
The Colobus monkeys were very entertaining to watch in the trees." See all these reviews: 12n in Tanzania
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Good
Mr & Mrs D
Hampshire
"Good facilities but poor staff attitude"
1 night Arrived 2 Sep 2019
"Expert Africa had informed all of our lodges/camps that my sister in law had a gluten intolerance, and on arrival at Rivertrees we reminded them of this. Reception promised to speak with the chef. At dinner that night our first course was delivered, and it was clear that no allowance had been made for the gluten intolerance, and no other alternative was offered. We asked the waiter to ensure that for the main course a suitable meal would be provided. It was not, but the waiter attempted to point out which parts of the meal could be eaten. No alternative was offered despite our requests. Ditto third course. At the end of the meal I made it firmly but politely clear that we were not satisfied, at which point the waiter asked us not to forget his gratuity. I thought I might have misheard him so I said "Excuse me?", and he replied, "People often forget my gratuity".
In the morning I got up half an hour before breakfast started, to speak with the kitchen to ensure that a suitable breakfast would be provided, reminding them of what had happened the previous evening. The response was very offhand. When we arrived for breakfast we were told that it was a buffet, and gluten free items were available, but these were not pointed out or explained. I had hoped that after the previous evening an attempt would have been made to rectify the situation, but sadly not." See all these reviews: 8n in Tanzania; 4n in Zanzibar
In the morning I got up half an hour before breakfast started, to speak with the kitchen to ensure that a suitable breakfast would be provided, reminding them of what had happened the previous evening. The response was very offhand. When we arrived for breakfast we were told that it was a buffet, and gluten free items were available, but these were not pointed out or explained. I had hoped that after the previous evening an attempt would have been made to rectify the situation, but sadly not." See all these reviews: 8n in Tanzania; 4n in Zanzibar
Experience Report
Overall Rating:
Poor
Location:
Excellent
Service:
Poor
Rooms:
Excellent
Food:
Good
Facilities:
Good
Feedback Response
We were shocked to hear of this feedback for Rivertrees, as the lodge normally delivers a very enjoyable stay for the many numbers of our travellers who stay there. The manager of Rivertrees was upset and frustrated to hear of this experience, as she acknowledged that the dietary information was well received and she assured us that the lodge's restaurant can absolutely cater for a range of dietary requests, including gluten free. Unfortunately in this case it was very poorly handled by the kitchen and the waiter involved, and not to the standards expected by the lodge. The manager completely understands the disappointment here and has apologised unreservedly to these clients, as well as refunded the meals for the whole party. The lodge is reinforcing its procedures for handling guests' dietary requirements with the kitchen and service team to ensure this does not happen again, and the issue of tipping with this particular waiter has been resolved. We are confident that Rivertrees has taken appropriate steps to ensure a more positive experience for future guests.
Dip & family
Cardiff
"Rivertrees Country Inn review"
1 night Arrived 29 Jul 2019
"Superb place for a pit stop before our long sojourn into the northern Tanzania safari circuit."
See all these reviews: 11n in Tanzania
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
Facilities:
Good
Marilyn & Duane
CA
"Great intro to Tanzania"
2 nights Arrived 28 Jul 2019
"Rivertrees is a lovely lodge with expansive grounds that attract monkeys. Simply wandering around the grounds to see monkeys was fun. We daytripped into Arusha to see the sights. The Art Museum and crafts cente are fabulous. The rest of Arusha not so much. We also booked a one day grame drive in Arusha National Park that was excellent, quite a good variety of animals and terrain, including a canoe paddle on a lake with some hippos."
See all these reviews: 12n in Tanzania; 2n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
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