Reviews of trips to Kigali

"The staff at expert Africa were excellent. Despite British airways losing my luggage. The staff were with me all of the way hearing my endless complaints and urgency to locate it! Customer service was open 24 hours to talk me through different scenarios! Much time was wasted trying to locate my luggage.

Extra thanks to Elizabeth Wollen, for her never ending empathy and help in tracking my bag!" Read full review: 10 nights in Africa; 5 on a Tanzania safari

"Every penny spent, every minute/hours spent in airports/plane was worth it to be able to experience the sights, sounds, people, animals, and geography of Rwanda and Tanzania. Maruska was so excellent in how she guided us through the details of our trip. Just by chance I chose Expert Africa online and am so glad I did.

Suggestions to help us improve our trips or our service:

None" Read full review: 6 nights in Africa; 3 on a Tanzania safari

"All the way through our trip we were grateful to individuals that gave so much to help make our vacation so spectacular. Certain people were left out in the previous feedback. I want to give special thanks and kuddos to our guides in Rwanda, Hussein, our driver guide, as well as the amazing gorilla trekking guides. Fernando was an amazing gorilla trekking quide and teacher who ensured that we had a special, memorable experience watching these amazing creatures but also learned at the same time. How did he manage to learn all of our names in such a short time, incredible! If you have any interest in gorilla trekking I would jump at the chance. It's an experience of a lifetime! And please employ the local people as porters as this helps support them in a positive way instead of poaching.

Don't put off going on safari. So many species are under pressure from humans and habitat loss to survive.

Suggestions to help us improve our trips or our service:

Thanks to Ellie for her patience with our labored and prolonged itinerary planning. And thanks to Claire when she filled in during Ellie's absence. We benefitted enormously from her knowledge and suggestions.

Thanks so much to all for another amazing and unforgettable trip to Africa that we will never forget!" Read full review: 12 nights in Africa; 5 on a Tanzania safari

"We loved it. What else is there to say?" Read full review: 16 nights in Africa; 11 on a Tanzania safari

"Overall we had a very good trip. Volcanoes N P was very good;the gorillas were extraordinary, there was a strong local partner on the ground and our driver, Sam,was highly skilled and good company.
The drive up Lake Kivu fascinating and the visit to the Genocide Museum and Kings Palace etc very interesting.

We were very impressed with Rwanda: economically and socially there seems a great deal of highly constructive sustainable development. It was just as well we had our bad experience first and finished on a high!" Read full review: 8 nights in Africa; 8 on a Rwanda safari

"From Victoria Falls onwards our holiday was one highlight after another. And everything ran like clockwork with friendly, professional people always there to help and guide us.

Thank you ExpertAfrica" Read full review: 17 nights in Africa; 7 on a Botswana safari

"We had an amazing time. Everyday had something new to experience. We didn't have a single bad day." Read full review: 17 nights in Africa; 7 on a Botswana safari

"I was thrilled from beginning to end with this holiday. Each of the wildlife experiences exceeded my expectations and whetted my appetite." Read full review: 17 nights in Africa; 7 on a Botswana safari

"This was our first trip to Africa and, thanks to Saskia Adye's excellent help and advice, it was a thoroughly memorable and enjoyable month-long holiday with fantastic game sightings as well as lots of cultural interactions.

We were extremely happy with all of our accommodation and transfers. The only disappointment was Rwandair Express which is the most unreliable airline that we've ever flown with, but Saskia did warn me of that in advance so I should have taken her advice to fly SAA instead!

Would highly recommend Expert Africa - and Saskia Adye in particular - to anyone planning a trip to this fascinating continent.

Suggestions to help us improve our trips or our service:

You thought of everything so .....no!" Read full review: 24 nights in Africa; 5 on a Rwanda safari

"Our itinerary (Kigali - Volcanoes - Kibuye (Lake Kivu) - Nyungwe - Kigali) let us see a good cross section of this beautiful country. It was structured for the most part aroung gorilla or other primate treks. They were wonderful but anyone considering a similar itineray should understand that most treks take place in the early morning and as a consequence there is a lot of spare time in lodges/hotels that can be quite remote from other facilities and have few of their own- bring a few good books for if the weather is bad! Monkeys (or canopy) in Nyungwe could have been done on same day as chimps and a day saved.

Expert Africa (Liz, Eleanor and Chris) were very helpful in addressing what at the time (Dec 12) was a delicate security situation in the Rwanda/DRC border area with changing FCO advice. As a result we did not stay in Gisenyi which would have more going on than Kibuye.

Our vehicle/guide were provided by Primates Safaris who were very good - we would recommend them if available." Read full review: 13 nights in Africa; 13 on a Rwanda safari