Reviews of trips to Kigali

"Aside from a few miscommunications about costs and clarity on details it was smooth. This was my first ever trip to Africa and after pouring over department of state guidelines, CDC, WHO and various data bases I was overwhelmed with preparations to visit Africa. I think the website could be simplified but since many people from all points in the world read it there has to be a generalized way of presenting information.
I recommend getting clarification on all costs and any Etickets you will need for connecting flights provided by the tour.
Read the documents you get thoroughly. I missed one small but important detail which smoothed out but when you are tired and hot and have to stop and deal with entrance fees or visas it can be irritating, so read everything. Did I say everything? Yes!!!!!
Tipping was something I needed more knowledge on and after this trip I am way more prepared. I would say read the tipping guidelines section and follow the advice given. Those could be more specific but personally, I felt the Rwanda trip was deserving of more than modest tipping but it’s a sensitive subject that many don’t like discussing. You will know more as you proceed and keep your heart open.
I am already thinking about my return trip. I am still floating. Just do it……go!!!!!!" Read full review: 10 nights in Africa; 5 on a Rwanda safari

"Richard and Expert Africa did an outstanding job putting our trip together.

From start to finish, we were always welcomed and guided on our way, making for a very stress-free vacation.

Even when one of our short bush flights got changed due to the weather, Richard made alternative arrangements and emailed me the new plan before the camp staff even had a chance to tell me of the change.

I can be quite critical, but I cannot think of a single thing that I would change. You did an amazing job." Read full review: 16 nights in Africa; 11 on a Kenya safari

"The trip was fantastic.

Logistics were very smooth from landing in Kigali to drop off at JRO.

Expert Africa even had someone greet us at Kigali to escort us through customs, see us to a lounge while waiting, gather our bags, and direct us from the lounge to our driver.

Our driver in Rwanda was incredible. Just a fantastic experience." Read full review: 11 nights in Africa; 5 on a Tanzania safari

"Once in a lifetime trip! Was truly magical and our driver Magezi was truly amazing - what a great week with him!

Thanks for making this so special and perfect!

Suggestions to help us improve our trips or our service:

Nope - u guys do an amazing job" Read full review: 6 nights in Africa; 4 on a Rwanda safari

"Rwanda is a gem of a country.

Clean, well organised, incredibly friendly and full of hope for the future.

The gorilla trekking was the highlight but Akagera also stunning.

We have travelled extensively in Africa and Rwanda is one of best countries we have visited." Read full review: 9 nights in Africa; 7 on a Rwanda safari

"Yet another wonderful trip from Expert Africa.

Everything went very smoothly. Many thanks to all concerned, and especially to Lyndsey.

She always understands really quickly what we want, provides suggestions on timing and accommodation, and goes on to build a brilliant holiday.

Suggestions to help us improve our trips or our service:

No - you do a great job. Just keep on providing lovely holidays." Read full review: 12 nights in Africa; 6 on a Tanzania safari

"We booked this trip about a year ahead of our actual travels. We did so as we were being very selective on the camps and the dates. So we had very high expectations.

Lyndsey Marris was both incredibly knowledgeable and patient as she guided us through the various options and alternatives. We were not disappointed. We stayed at 2 wonderful camps in Rwanda ((Magashi and Sabyinyo Lodge). Both were exceptional. Wonderful accommodations and food. Staff attentive but yet fun. We saw the Big 5 at Magashi and marveled at the golden monkeys and silverback gorillas at Volcanoes National Park.

Then we traveled to Sirikoi Camp (Lewa Conservancy) and Naboisho (Naboisho Conservancy) in Kenya. Both camps were terrific. I could not pick a favorite. And abundant wildlife….lions, rhinos, elephants, giraffes, hyenas, and many,, many more…..H

ighly recommend working with Lyndsey and these particular camps.

We do a couple of international trips each year. This was one of the very best in every aspect.

This was our 2nd trip with Expert Africa. You do everything…..everything….very well. Happy to recommend EA to all of our friends." Read full review: 19 nights in Africa; 9 on a Kenya safari

"Fantastic trip in a really beautiful country with wonderful people. Jessica did a fantastic job!

We just wish that people around the world would start to recognize this country for its beauty and lovely people and not just for the horrific events of the past." Read full review: 10 nights in Africa; 7 on a Rwanda safari

"This was an absolutely fantastic trip, and getting close to gorillas was a unique and thrilling experience.

We should also give a shout out to Lyndsey, not only for organising the trip and making some great suggestions, but also for rescuing the situation when our plane to Dar was delayed by 12 hours. Thanks, Lyndsey!" Read full review: 18 nights in Africa; 5 on a Tanzania safari

"Overall the trip was great and very organized. Maruska was great to deal with, really listened to us and gave good suggestions. I liked the itinerary she sent us shortly before we left that gave lots of details about exactly what was happening. There were a few glitches during the trip (canceled flight, driver showed up late) and we had to reach out to Expert Africa on an emergency basis and they were very responsive.

Suggestions to help us improve our trips or our service:
I would not return to the lodges that we stayed in in Zimbabwe, we didn't have a great experience there. There was a mix up with Khulu Bush Camp and our departure time was moved back and we were never told, that ended up being a very long day and we would have preferred to fly. Two of our travel days were very long and we never got to eat lunch, it was not clear from the itinerary how long they would be. Our Mack Air flights ended up having multiple stops that we weren't aware of, it would have been nice to have more information about those flights." Read full review: 21 nights in Africa; 7 on a Zimbabwe safari