Reviews of Kigali Serena Hotel
Wildlife sightings and reviews
77 independent comments and wildlife information from our travellers who have visited Kigali Serena Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Mr N & Mrs S
UK
"Kigali Serena Hotel review"
1 night Arrived 18 Aug 2024
"A smart hotel, with a very comfortable and quiet room. Excellent choice at the buffet breakfast, and we had a good dinner also.
Our only minus point is that check-in was long winded. On the first morning (when we had independently arranged a pit stop in a day room), they took an inordinately long time to register us (even though our guide had phoned them from the airport to say we were on the way) and they gave us a key to the wrong room , which was occupied! It was quicker, but still laborious, on our second visit." See all these reviews: 6n in Tanzania; 4n in Rwanda
Our only minus point is that check-in was long winded. On the first morning (when we had independently arranged a pit stop in a day room), they took an inordinately long time to register us (even though our guide had phoned them from the airport to say we were on the way) and they gave us a key to the wrong room , which was occupied! It was quicker, but still laborious, on our second visit." See all these reviews: 6n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Average
Rooms:
Excellent
Food:
Excellent
G & L
Washington DC
"Adequate for a short stay"
2 nights Arrived 30 Jun 2024
"We stayed here for 2 nights - arriving the first night well after midnight.
The hotel is perfectly adequate for a short stay before heading out to one of the National Parks.
Nice pool provides a superb place to recover after a long flight. Restaurant was good, nothing special. A relatively low mark for service given the staff never repaired the safe in our room after several requests. It appeared someone was changing batteries for the safe but simply stopped in the process." See all these reviews: 9n in Kenya; 8n in Rwanda
The hotel is perfectly adequate for a short stay before heading out to one of the National Parks.
Nice pool provides a superb place to recover after a long flight. Restaurant was good, nothing special. A relatively low mark for service given the staff never repaired the safe in our room after several requests. It appeared someone was changing batteries for the safe but simply stopped in the process." See all these reviews: 9n in Kenya; 8n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Average
Activities:
Good
Rooms:
Good
Food:
Good
Facilities:
Good
The D Family
France
"Kigali Serena Hotel review"
1 night Arrived 28 Jan 2024
"Perfectly located business-style hotel with a leafy interior garden and large pool, which was exactly what we needed for one night in Kigali. The rooms, food and service were all of European standard, and exactly what you would expect from a modern city hotel. We would stay there again"
See all these reviews: 6n in Kenya; 4n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Gina Dai
NYC
"Kigali Serena Hotel review"
1 night Arrived 13 Oct 2023
"Location was so convenient and we were able to walk to Nyamirambo and got to explore on our own!"
See all these reviews: 7n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Mr & Mrs R
California
"Kigali Serena Hotel review"
1 night Arrived 31 Jul 2023
"Big modern hotel, could be in any city in the world."
See all these reviews: 11n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Rooms:
Good
Mr S.
Albuquerque
"Kigali Serena Hotel review"
1 night Arrived 27 Jul 2023
"Nice hotel, good Service"
See all these reviews: 7n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Mr & Mrs A
London
"Kigali Serena Hotel review"
1 night Arrived 14 Jul 2023
"Was an average hotel, a bit tired. Our first room smelled of smoke and we had to change and the second room bathroom was not that clean with hair in the shower. Breakfast was decent."
See all these reviews: 7n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Average
Location:
Good
Service:
Average
Activities:
Average
Rooms:
Poor
Food:
Average
Facilities:
Average
Mr & Mrs H
UK
"Kigali Serena Hotel review"
0 night Arrived 28 Sep 2022
"International standard hotel.
We only had the evening here to freshen up before leaving for the airport to catch a flight departing at 02:30.
We only wanted to get something light to eat but the restaurant was only catering for a buffet service and couldn't find an a la carte menu.
We ate in the bar but the food was at best average." See all these reviews: 10n in Rwanda
We only had the evening here to freshen up before leaving for the airport to catch a flight departing at 02:30.
We only wanted to get something light to eat but the restaurant was only catering for a buffet service and couldn't find an a la carte menu.
We ate in the bar but the food was at best average." See all these reviews: 10n in Rwanda
Experience Report
Overall Rating:
Average
Location:
Average
Service:
Average
Rooms:
Average
Food:
Average
Mrs A.
S. Carolina
"Kigali Serena Hotel review"
2 nights Arrived 19 Sep 2022
"Food was plentiful but only average at best. Staff lovely.
We did have a taxi driver, ordered by the hotel, who overcharged us by $20. The hotel was quick to deal with this.
Overall a good experience, though." See all these reviews: 5n in Rwanda; 4n in Kenya; 4n in Tanzania
We did have a taxi driver, ordered by the hotel, who overcharged us by $20. The hotel was quick to deal with this.
Overall a good experience, though." See all these reviews: 5n in Rwanda; 4n in Kenya; 4n in Tanzania
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Rooms:
Good
Food:
Average
Mr & Mrs H
UK
"Kigali Serena Hotel review"
1 night Arrived 18 Sep 2022
"A pleasant, international standard hotel.
We were able to get an early check in after our flight arrived first thing in the morning, which was very helpful.
Meals in the restaurant were set up to be a buffet, which made it difficult to get something light.
We ate in the bar in the evening and the bar food was pretty average." See all these reviews: 10n in Rwanda
We were able to get an early check in after our flight arrived first thing in the morning, which was very helpful.
Meals in the restaurant were set up to be a buffet, which made it difficult to get something light.
We ate in the bar in the evening and the bar food was pretty average." See all these reviews: 10n in Rwanda
Experience Report
Overall Rating:
Average
Location:
Average
Service:
Average
Rooms:
Good
Food:
Average
Holiday styles & special interests in Rwanda
From birdwatching breaks to walking holidays, find great ideas for your trip in Rwanda.
Other lodges in Kigali
Alternative places to stay in this same area.
Hotel des Mille Collines
The international-style Hotel des Mille Collines offers a comfortable base in Kigali, or a stopover on the way to or from Rwanda's national parks.
Heaven Hotel
Heaven Boutique Hotel is a comfortable and great-value option for a stopover in Kigali, or as a longer stay to explore Rwanda's capital city.
The Retreat
Heaven Retreat is the luxurious and stylish sister hotel of Heaven Boutique, and makes for a great stopover, or a base to explore Kigali.
Kigali Marriott Hotel
The Kigali Marriott is a smart international hotel located close to KIgali's business district, in the heart of the city.
Kigali Radisson Blu
The Kigali Radisson Blu is only a short drive from the airport and offers a comfortable base in Kigali.
