Reviews of Kigali Serena Hotel
Wildlife sightings and reviews
79 independent comments and wildlife information from our travellers who have visited Kigali Serena Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
John
Australia
"Kigali Serena Hotel review"
1 night Arrived 14 Jan 2014
"Good hotel. The only issue was that the room had not been properly made up, i.e. previous linen was still in the room, even after they turned the sheets down."
See all these reviews: 11n in Tanzania; 4n in Rwanda; 1n in South Africa
Experience Report
Overall Rating:
Good
Location:
Average
Service:
Average
Rooms:
Good
Food:
Average
Mr & Mrs M
Victoria
"Kigali Serena Hotel luxury"
1 night Arrived 11 Jun 2013
"Luxurious hotel in centre of Kigali. Pity we only had 10 hours there (check in 5 pm, check out 3:30 am!)
Very good food, wine expensive compared to elsewhere we travelled in Africa." See all these reviews: 7n in Botswana; 4n in Rwanda; 3n in Namibia; 2n in Zimbabwe
Very good food, wine expensive compared to elsewhere we travelled in Africa." See all these reviews: 7n in Botswana; 4n in Rwanda; 3n in Namibia; 2n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
Mr & Mrs G
Victoria
"Luxurious Kigali Serenade Hotel"
1 night Arrived 11 Jun 2013
"Very good food, extremely reasonably priced ( US$30 per head for 4 courses )
Wine however comparatively pricey, around US$ 70 per bottle." See all these reviews: 7n in Botswana; 4n in Rwanda; 3n in Namibia; 2n in Zimbabwe
Wine however comparatively pricey, around US$ 70 per bottle." See all these reviews: 7n in Botswana; 4n in Rwanda; 3n in Namibia; 2n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Mr & Mrs F
Victoria
"Kigali Serena Hotel review"
1 night Arrived 11 Jun 2013
"Removed from town, so one feels restricted in exploring or moving about. We had our best meal in Africa here."
See all these reviews: 7n in Botswana; 4n in Rwanda; 3n in Namibia; 2n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Activities:
Average
Rooms:
Excellent
Food:
Excellent
Facilities:
Good
Mr & Mrs S
Sydney
"Had to cancel due to Rwandair stuff-up!"
1 night Arrived 18 Jan 2013
"We never got to stay at the Kigali Serena Hotel as Rwandair Express cancelled our flight and rescheduled it to the following day - which was annoying especially as they didn't even notify us of the change.
Rwandair Express also cancelled our flight back to Jo'burg TWICE, again without notifying us. Avoid Rwandair Express like the plague and fly South African Airways instead." See all these reviews: 5n in Rwanda; 3n in Botswana; 3n in Zambia; 2n in Namibia
Rwandair Express also cancelled our flight back to Jo'burg TWICE, again without notifying us. Avoid Rwandair Express like the plague and fly South African Airways instead." See all these reviews: 5n in Rwanda; 3n in Botswana; 3n in Zambia; 2n in Namibia
Experience Report
Overall Rating:
Excellent
Miss F & Mr H
York
"Kigali Serena Hotel review"
1 night Arrived 9 Nov 2012
"Good quality captial hotel."
See all these reviews: 12n in Rwanda
Experience Report
Overall Rating:
Good
Service:
Good
Rooms:
Good
Food:
Good
The F family
London
"Kigali Serena Hotel review"
1 night Arrived 31 Dec 2011
"big city centre hotel little atmosphere"
See all these reviews: 8n in Rwanda; 6n in Zanzibar; 1n in Kenya; 1n in Tanzania
Experience Report
Overall Rating:
Average
Location:
Average
Service:
Average
Rooms:
Average
Food:
Good
Mr B
Bell
"Kigali Serena Hotel review"
1 night Arrived 12 Jan 2008
"Outstanding in every way!"
See all these reviews: 4n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Ms V & Mr D
Illinois
"1 night at the Kigali Serena"
1 night Arrived 6 Oct 2007
"We had a very brief stay at the Serena. We recived a warm welcome with towels and drinks. Our room was excellent. We had a small supper at the coffee shop that was very good. We had a 5:00 am pick up for an eary flight.
The hotel provided a delicious breakfast in our room at 4:30am. Unfortunately, at 5:15 our driver had not appeared. The front desk staff was very helpful in attempting to track him down and arranged for a taxi ride to airport for us. Our driver did appear at the airport, eventually." See all these reviews: 7n in Tanzania; 4n in Rwanda; 3n in Zanzibar
The hotel provided a delicious breakfast in our room at 4:30am. Unfortunately, at 5:15 our driver had not appeared. The front desk staff was very helpful in attempting to track him down and arranged for a taxi ride to airport for us. Our driver did appear at the airport, eventually." See all these reviews: 7n in Tanzania; 4n in Rwanda; 3n in Zanzibar
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
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Other lodges in Kigali
Alternative places to stay in this same area.
Hotel des Mille Collines
The international-style Hotel des Mille Collines offers a comfortable base in Kigali, or a stopover on the way to or from Rwanda's national parks.
Heaven Hotel
Heaven Boutique Hotel is a comfortable and great-value option for a stopover in Kigali, or as a longer stay to explore Rwanda's capital city.
The Retreat
Heaven Retreat is the luxurious and stylish sister hotel of Heaven Boutique, and makes for a great stopover, or a base to explore Kigali.
Kigali Marriott Hotel
The Kigali Marriott is a smart international hotel located close to KIgali's business district, in the heart of the city.
Kigali Radisson Blu
The Kigali Radisson Blu is only a short drive from the airport and offers a comfortable base in Kigali.
