Reviews of Kigali Serena Hotel
Wildlife sightings and reviews
77 independent comments and wildlife information from our travellers who have visited Kigali Serena Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Mr H
Isle of Man
"Kigali Serena Hotel review"
1 night Arrived 17 Oct 2014
"An acceptable if impersonal 5 star hotel for an overnight stop in the city."
See all these reviews: 1n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Average
Rooms:
Excellent
Food:
Good
Facilities:
Good
Mrs & Mr H
Canada
"Kigali Serena Hotel review"
1 night Arrived 27 Sep 2014
"No comment made."
See all these reviews: 4n in Rwanda; 4n in Zanzibar; 2n in Tanzania
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Mrs & Mr H
Canada
"Kigali Serena Hotel review"
1 night Arrived 24 Sep 2014
"No comment made."
See all these reviews: 4n in Rwanda; 4n in Zanzibar; 2n in Tanzania
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Mrs S
Florida
"5 star!"
1 night Arrived 9 Sep 2014
"Fabulous hotel."
See all these reviews: 8n in Tanzania; 3n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Mrs A
Boca Raton
"Beautiful Hotel in the heart of Kigali"
1 night Arrived 9 Sep 2014
"We stayed here twice during our trip and loved it both times!"
See all these reviews: 8n in Tanzania; 3n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Mr & Mrs V
Harlow
"Kigali Serena Hotel review"
1 night Arrived 7 Jul 2014
"On the surface a posh, modern, well appointed city hotel. On safari I find them a necessary evil to help accommodate flight times etc so I may be biased against such places
Like many such hotels nothing is ever as good as the façade. Our meal was very average, the air conditioning in our room too noisy to sleep with if left on and our packed breakfast didn't arrive" See all these reviews: 10n in Tanzania; 4n in Rwanda
Like many such hotels nothing is ever as good as the façade. Our meal was very average, the air conditioning in our room too noisy to sleep with if left on and our packed breakfast didn't arrive" See all these reviews: 10n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Average
Location:
Good
Service:
Average
Rooms:
Average
Food:
Average
Facilities:
Good
Ms AW
SW London
"Lush oasis in city centre"
1 night Arrived 1 Jul 2014
"This was truly a 5 star hotel! Grounds were lush and terrace overlooking the pool area was a bonus!
The breakfast buffet is large and varied. The design of hotel is very good!" See all these reviews: 5n in Tanzania; 5n in Rwanda; 1n in Kenya
The breakfast buffet is large and varied. The design of hotel is very good!" See all these reviews: 5n in Tanzania; 5n in Rwanda; 1n in Kenya
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Ms AW
SW London
"Kigali Serena Hotel review"
1 night Arrived 27 Jun 2014
"This is truly a 5 star hotel. The grounds are beautiful and the terrace backing onto the pool was superb for drinks.
It seems to be an in spot with the Kigali up and coming types. The pool was outstanding. Morning buffet breakfast had a great selection." See all these reviews: 5n in Tanzania; 5n in Rwanda; 1n in Kenya
It seems to be an in spot with the Kigali up and coming types. The pool was outstanding. Morning buffet breakfast had a great selection." See all these reviews: 5n in Tanzania; 5n in Rwanda; 1n in Kenya
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
John
Australia
"Kigali Serena Hotel review"
1 night Arrived 14 Jan 2014
"Good hotel. The only issue was that the room had not been properly made up, i.e. previous linen was still in the room, even after they turned the sheets down."
See all these reviews: 11n in Tanzania; 4n in Rwanda; 1n in South Africa
Experience Report
Overall Rating:
Good
Location:
Average
Service:
Average
Rooms:
Good
Food:
Average
Mr & Mrs M
Victoria
"Kigali Serena Hotel luxury"
1 night Arrived 11 Jun 2013
"Luxurious hotel in centre of Kigali. Pity we only had 10 hours there (check in 5 pm, check out 3:30 am!)
Very good food, wine expensive compared to elsewhere we travelled in Africa." See all these reviews: 7n in Botswana; 4n in Rwanda; 3n in Namibia; 2n in Zimbabwe
Very good food, wine expensive compared to elsewhere we travelled in Africa." See all these reviews: 7n in Botswana; 4n in Rwanda; 3n in Namibia; 2n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
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Other lodges in Kigali
Alternative places to stay in this same area.
Hotel des Mille Collines
The international-style Hotel des Mille Collines offers a comfortable base in Kigali, or a stopover on the way to or from Rwanda's national parks.
Heaven Hotel
Heaven Boutique Hotel is a comfortable and great-value option for a stopover in Kigali, or as a longer stay to explore Rwanda's capital city.
The Retreat
Heaven Retreat is the luxurious and stylish sister hotel of Heaven Boutique, and makes for a great stopover, or a base to explore Kigali.
Kigali Marriott Hotel
The Kigali Marriott is a smart international hotel located close to KIgali's business district, in the heart of the city.
Kigali Radisson Blu
The Kigali Radisson Blu is only a short drive from the airport and offers a comfortable base in Kigali.
