Reviews of Kigali Serena Hotel

"The Kigali Serena may not be an exciting option, but it is dependable and very good: rooms were large, beds were comfortable and the shower was excellent.

Meanwhile, the pool area is really lovely, and I was surprised by the high quality of the food, not just at the remarkable buffet breakfast but also at dinner one evening." See all these reviews: 6n in Rwanda

"Very convenient location. Good rooms and a beautiful outside pool area. Staff very friendly.

Food of a good quality without being exceptional, but the wine list and selection was excellent. Very pleased with this hotel." See all these reviews: 6n in Rwanda

"We were only here for a brief stop overnight before heading to safari.

The air conditioner wasn't working in our first room but the second was a standard business hotel room and had lovely amenities." See all these reviews: 4n in Tanzania; 4n in Rwanda; 3n in Kenya

"See previous comment" See all these reviews: 15n in Rwanda; 9n in Zanzibar

"Good fairly central location. Comfortable rooms. Great breakfast" See all these reviews: 15n in Rwanda; 9n in Zanzibar

"Fine hotel to stay in for a flight stop over, however when we arrived a large group from US Aid had refused to check out and at 5pm they were still waiting for the delegates to return. Given that we had been up since 4am, trekked for 5 hours and then driven 3 hours to get to Kigali we were not impressed.

The hotel did not seem to know how to handle the large delegation nor how to communicate with us as to what the actual problem was. We finally got to our room about 2 hours after we arrived, which was well past their advertised check in time." See all these reviews: 7n in Tanzania; 6n in Zambia; 5n in Botswana; 3n in Rwanda; 1n in South Africa

"This is a modern large hotel in Kigali - in fact it was the first major international hotel there.

It is well equipped has a large attractive looking swimming pool, although we did not get to try it.

We only used it for an overnight stay.

Expert Africa organised a private guide and 4WD for these travellers in Rwanda. They commented:

Patrick was an excellent guide and driver. We were in Rwanda for ten days and he took charge from our arrival in Kigali from the airport until he delivered us back to the airport for our departure.

He speaks excellent English and is very knowledgeable about Rwanda and about the places we visited. His driving of the 4x4 Toyota was skilled and competent so we always felt comfortable being driven by him. Our trip went absolutely to plan and to schedule thanks to his reliable and capable management - he delivered us for various trekking activities (chimpanzees, mountain gorillas and golden monkeys) and was waiting for us on our return.

He delivered everything that could be expected and is a very pleasant and interesting man as well." See all these reviews: 19n in Namibia; 10n in Rwanda; 1n in Kenya; 1n in South Africa

"A very good quality hotel. We only stayed overnight but the staff were all very friendly and helpful.

The room was very comfortable and well equipped. The food at breakfast was of a high standard.

Our only concern was that they were unable to convert 20 dollar bills into low value ones suitable for tipping." See all these reviews: 5n in Rwanda

"Already cover in a previous feedback session. [Ed: see below]" See all these reviews: 5n in Tanzania; 4n in Rwanda

"A well run hotel that lives up to it's 4 stars rating. Hotel staffs are nice and friendly.

They did the extra for us with warm coffee and packed breadfast ready to go when we need to leave at 5am in the morning for a flight." See all these reviews: 5n in Tanzania; 4n in Rwanda