Reviews of Kigali Serena Hotel
Wildlife sightings and reviews
77 independent comments and wildlife information from our travellers who have visited Kigali Serena Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Mr D
Oxted
"Kigali Serena Hotel"
1 night Arrived 31 Jul 2016
"Good city centre hotel though it took a while for the newly upgraded air-conditioning to kick in properly.
Good ambiance in the bars and restaurant round the very nice pool and a great breakfast." See all these reviews: 4n in Rwanda; 3n in Kenya
Good ambiance in the bars and restaurant round the very nice pool and a great breakfast." See all these reviews: 4n in Rwanda; 3n in Kenya
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Activities:
Good
Rooms:
Good
Food:
Good
Facilities:
Good
Mr BG
Newport Coast
"Kigali Serena, mixed review"
1 night Arrived 28 Jul 2016
"Our first (outbound) stay was in an upgraded room, it was a very nice stay. Dinner was excellent and service was good. On our return stay, everything was the opposite- we had a tiny, cramped room, poor service and a poor dinner. When we asked about the differences in the room, we were told we had been upgraded earlier without being told and that this was the proper, reserved room. If so, I would not recommend this hotel."
See all these reviews: 5n in Rwanda; 3n in Kenya
Experience Report
Overall Rating:
Average
Location:
Good
Service:
Average
Rooms:
Poor
Food:
Average
Ms S
Hertfordshire
"Kigali Serena Hotel review"
1 night Arrived 22 Jul 2016
"Very good hotel to stay in Kigali.
Excellent service and facilities." See all these reviews: 5n in Rwanda; 4n in Tanzania
Excellent service and facilities." See all these reviews: 5n in Rwanda; 4n in Tanzania
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Good
Food:
Good
Facilities:
Good
Ms S
Hertfordshire
"Kigali Serena Hotel review"
1 night Arrived 18 Jul 2016
"Very good hotel to stop over on the way to volcanoes national park.
Very good service and facilities.
The rooms are also good and comfortable." See all these reviews: 5n in Rwanda; 4n in Tanzania
Very good service and facilities.
The rooms are also good and comfortable." See all these reviews: 5n in Rwanda; 4n in Tanzania
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Excellent
Rooms:
Good
Food:
Good
Facilities:
Good
Mr J
Basingstoke
"Kigali Serena Hotel review"
1 night Arrived 13 Jul 2016
"Good, international standard hotel.
Have to say I felt bit under dressed as I'd filled my 15kg luggage allowance ready for gorilla trekking and safari - but nice to us the facilities of a good city hotel between more remote stops." See all these reviews: 5n in Rwanda; 5n in Kenya
Have to say I felt bit under dressed as I'd filled my 15kg luggage allowance ready for gorilla trekking and safari - but nice to us the facilities of a good city hotel between more remote stops." See all these reviews: 5n in Rwanda; 5n in Kenya
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Rooms:
Excellent
Facilities:
Good
Mr & Mrs W
Sussex
"Standard rooms OK but Exec rooms better"
1 night Arrived 7 Jul 2016
"Spent another single night here on the way home from Volcanoes National Park.
We were in a standard room (as booked). Room was quite good but much smaller and more "tired" than the executive room we had been given on the outbound journey." See all these reviews: 12n in Tanzania; 5n in Rwanda
We were in a standard room (as booked). Room was quite good but much smaller and more "tired" than the executive room we had been given on the outbound journey." See all these reviews: 12n in Tanzania; 5n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Rooms:
Good
Food:
Excellent
Facilities:
Excellent
Mr & Mrs W
Sussex
"Executive rooms are great"
1 night Arrived 3 Jul 2016
"Spent 1 night here en-route between Serengeti and Volcanoes National Park.
They upgraded us to an executive room on the 5th floor, which was spacious and luxurious.
Great breakfast buffet." See all these reviews: 12n in Tanzania; 5n in Rwanda
They upgraded us to an executive room on the 5th floor, which was spacious and luxurious.
Great breakfast buffet." See all these reviews: 12n in Tanzania; 5n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Ms P
London
"Ideal base for Kigali"
1 night Arrived 26 Jun 2016
"The Kigali Serena may not be an exciting option, but it is dependable and very good: rooms were large, beds were comfortable and the shower was excellent.
Meanwhile, the pool area is really lovely, and I was surprised by the high quality of the food, not just at the remarkable buffet breakfast but also at dinner one evening." See all these reviews: 6n in Rwanda
Meanwhile, the pool area is really lovely, and I was surprised by the high quality of the food, not just at the remarkable buffet breakfast but also at dinner one evening." See all these reviews: 6n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Good
Rooms:
Good
Food:
Good
Facilities:
Good
Mrs S
London
"Kigali Serena Hotel review"
1 night Arrived 26 Jun 2016
"Very convenient location. Good rooms and a beautiful outside pool area. Staff very friendly.
Food of a good quality without being exceptional, but the wine list and selection was excellent. Very pleased with this hotel." See all these reviews: 6n in Rwanda
Food of a good quality without being exceptional, but the wine list and selection was excellent. Very pleased with this hotel." See all these reviews: 6n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Excellent
Rooms:
Good
Food:
Good
Facilities:
Good
Ms S
Dallas
"Lovely room for a stopover"
1 night Arrived 22 May 2016
"We were only here for a brief stop overnight before heading to safari.
The air conditioner wasn't working in our first room but the second was a standard business hotel room and had lovely amenities." See all these reviews: 4n in Tanzania; 4n in Rwanda; 3n in Kenya
The air conditioner wasn't working in our first room but the second was a standard business hotel room and had lovely amenities." See all these reviews: 4n in Tanzania; 4n in Rwanda; 3n in Kenya
Experience Report
Overall Rating:
Excellent
Location:
Good
Rooms:
Good
Food:
Good
Holiday styles & special interests in Rwanda
From birdwatching breaks to walking holidays, find great ideas for your trip in Rwanda.
Other lodges in Kigali
Alternative places to stay in this same area.
Hotel des Mille Collines
The international-style Hotel des Mille Collines offers a comfortable base in Kigali, or a stopover on the way to or from Rwanda's national parks.
Heaven Hotel
Heaven Boutique Hotel is a comfortable and great-value option for a stopover in Kigali, or as a longer stay to explore Rwanda's capital city.
The Retreat
Heaven Retreat is the luxurious and stylish sister hotel of Heaven Boutique, and makes for a great stopover, or a base to explore Kigali.
Kigali Marriott Hotel
The Kigali Marriott is a smart international hotel located close to KIgali's business district, in the heart of the city.
Kigali Radisson Blu
The Kigali Radisson Blu is only a short drive from the airport and offers a comfortable base in Kigali.
