Reviews of Kigali Serena Hotel
Wildlife sightings and reviews
79 independent comments and wildlife information from our travellers who have visited Kigali Serena Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Ms A
Wareham
"Serena"
1 night Arrived 30 Nov 2018
"Good standard with excellent facilities. Very welcoming and good service. Quality of food good."
See all these reviews: 6n in Rwanda
Experience Report
Overall Rating:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
Facilities:
Good
Jenny
Faversham
"Kigali Serena Hotel review"
1 night Arrived 29 Sep 2018
"It's a big international hotel of the type found all over the world, and served its purpose for an overnight stay between journies. Lovely hot shower and a comfortable bed.
If I visit again and need a similar overnight stay I would head to Heaven." See all these reviews: 5n in Rwanda; 4n in Tanzania
If I visit again and need a similar overnight stay I would head to Heaven." See all these reviews: 5n in Rwanda; 4n in Tanzania
Experience Report
Overall Rating:
Average
Rooms:
Good
Food:
Average
Dr H
Lancs
"Good 3 night stay"
3 nights Arrived 23 Aug 2018
"A very well appointed ,international standard hotel.
Clean, efficient service, good food and courteous staff." See all these reviews: 12n in Rwanda
Clean, efficient service, good food and courteous staff." See all these reviews: 12n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Dr E
Pennsylvania
"Kigali Serena Hotel review"
1 night Arrived 11 Mar 2018
"Arrived late and left early. Packed a very nice breakfast to take to the airport with us
They did not have hot water in our wing of the hotel. They acted surprised when we told them about it but clearly other people have reported it. I had mentioned on check-in that I would like to have a hot shower.
I think with this knowledge they could have put us in a different part of the hotel." See all these reviews: 8n in Rwanda; 4n in Tanzania
They did not have hot water in our wing of the hotel. They acted surprised when we told them about it but clearly other people have reported it. I had mentioned on check-in that I would like to have a hot shower.
I think with this knowledge they could have put us in a different part of the hotel." See all these reviews: 8n in Rwanda; 4n in Tanzania
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Average
Rooms:
Excellent
Facilities:
Average
Ms M
CambridgeHeath
"Excellent Hotel"
1 night Arrived 28 Jan 2018
"Same as before. [Ed: see below]"
See all these reviews: 12n in Tanzania; 7n in Zanzibar; 5n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Ms M
CambridgeHeath
"Large room, superb pool"
1 night Arrived 24 Jan 2018
"Very nice Hotel excellent room and restaurant. pool was large. Could have done with a full day to enjoy."
See all these reviews: 12n in Tanzania; 7n in Zanzibar; 5n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Mr R
Los Altos Hills
"1 night in Kigali Serena"
1 night Arrived 27 Dec 2017
"Clean, comfortable, accommodating."
See all these reviews: 6n in Botswana; 5n in Rwanda; 3n in Zambia
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Activities:
Good
Rooms:
Good
Food:
Excellent
Facilities:
Good
Ms M & Mr S
USA
"Kigali Serena Hotel review"
1 night Arrived 19 Dec 2017
"This hotel was very high class -- it actually felt a little excessive.
It was a lovely place, and we got a suite. It was such a shame that we spent only about 9 hours there, because we got in so late and we were picked up so early in the morning.
I have nothing bad to say about the hotel at all." See all these reviews: 10n in Tanzania; 4n in Rwanda
It was a lovely place, and we got a suite. It was such a shame that we spent only about 9 hours there, because we got in so late and we were picked up so early in the morning.
I have nothing bad to say about the hotel at all." See all these reviews: 10n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Ms G
Sarnia
"Kigali Serena Hotel review"
1 night Arrived 18 Sep 2017
"This was a beautiful hotel.
Just wish that we had spent more time there. We arrived around 6pm and left before 6am." See all these reviews: 9n in Tanzania; 4n in Rwanda
Just wish that we had spent more time there. We arrived around 6pm and left before 6am." See all these reviews: 9n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Mrs M
London
"Kigali Serena Hotel review"
2 nights Arrived 17 Sep 2017
"The Serena Hotel in Kigali was to the standard expected, and it was very pleasant sitting having breakfast on their balcony overlooking the pool before the sun became too strong."
See all these reviews: 10n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Good
Rooms:
Good
Food:
Good
Facilities:
Good
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Other lodges in Kigali
Alternative places to stay in this same area.
Hotel des Mille Collines
The international-style Hotel des Mille Collines offers a comfortable base in Kigali, or a stopover on the way to or from Rwanda's national parks.
Heaven Hotel
Heaven Boutique Hotel is a comfortable and great-value option for a stopover in Kigali, or as a longer stay to explore Rwanda's capital city.
The Retreat
Heaven Retreat is the luxurious and stylish sister hotel of Heaven Boutique, and makes for a great stopover, or a base to explore Kigali.
Kigali Marriott Hotel
The Kigali Marriott is a smart international hotel located close to KIgali's business district, in the heart of the city.
Kigali Radisson Blu
The Kigali Radisson Blu is only a short drive from the airport and offers a comfortable base in Kigali.
