Reviews of Kigali Serena Hotel
Wildlife sightings and reviews
77 independent comments and wildlife information from our travellers who have visited Kigali Serena Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Liz C
Sussex
"Kigali Serena Hotel review"
1 night Arrived 24 Jul 2022
"As previous"
See all these reviews: 10n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Good
Rooms:
Good
Food:
Good
Mr & Mrs R
Glos
"Kigali Serena Hotel review"
1 night Arrived 17 Jul 2022
"Probably the best African hotel we have ever stayed in. Room was huge and clean.
The buffet breakfast had enormous choice and was tasty and hot" See all these reviews: 12n in Rwanda
The buffet breakfast had enormous choice and was tasty and hot" See all these reviews: 12n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Liz C
Sussex
"Kigali Serena Hotel review"
1 night Arrived 15 Jul 2022
"Just spent first and last night there.
All good, good service etc" See all these reviews: 10n in Rwanda
All good, good service etc" See all these reviews: 10n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Excellent
Rooms:
Good
Food:
Good
Mr/Mrs E
Wisconsin US
"Kigali Serena Hotel review"
1 night Arrived 8 Jun 2022
"The check-in process, late at night, was inexcusably long despite their already having our passports and our guide calling ahead as we were driving in from the gorilla trekking.
When going to our room, we were not told we were in a "new wing," and had to go up to the top floor, get lost, and come back to the main desk to ask for directions. The room that we were given was not cleaned after the most recent guests had left (!), prior to our arrival, and they never brought fresh towels, so we shared the one unused towel left over from the previous guest.
Food was expensive and no dairy-free options were available. We recommend that anyone with dietary restrictions present a prepared (translated) note for the staff.
Because of an early departure, we had our breakfasts boxed. For some reason they prepared 8 boxes for the five of us, and none of them were what we ordered - several items were missing, and several unordered items were present... fortunately we were able to piece together what we needed." See all these reviews: 7n in Kenya; 6n in Rwanda
When going to our room, we were not told we were in a "new wing," and had to go up to the top floor, get lost, and come back to the main desk to ask for directions. The room that we were given was not cleaned after the most recent guests had left (!), prior to our arrival, and they never brought fresh towels, so we shared the one unused towel left over from the previous guest.
Food was expensive and no dairy-free options were available. We recommend that anyone with dietary restrictions present a prepared (translated) note for the staff.
Because of an early departure, we had our breakfasts boxed. For some reason they prepared 8 boxes for the five of us, and none of them were what we ordered - several items were missing, and several unordered items were present... fortunately we were able to piece together what we needed." See all these reviews: 7n in Kenya; 6n in Rwanda
Experience Report
Overall Rating:
Poor
Location:
Good
Service:
Terrible
Rooms:
Good
Food:
Average
DeGoler Clan
CA, USA
"Kigali Serena Hotel review"
1 night Arrived 21 Jun 2021
"A perfectly acceptable, standard, modern hotel, restaurant and pool."
See all these reviews: 5n in Seychelles; 3n in Rwanda; 3n in Botswana; 1n in Zimbabwe
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Activities:
Good
Rooms:
Good
Food:
Good
Facilities:
Good
Ms. K
Laramie
"Kigali Serena Hotel review"
1 night Arrived 8 Aug 2019
"See previous Kigali Serena Hotel page for review [Ed: see below]"
See all these reviews: 4n in Rwanda; 4n in Kenya
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Ms. K
Laramie
"Excellent stay at Serena Hotel"
1 night Arrived 5 Aug 2019
"Fantastic hotel! We were not expecting much for our two night stay at Kigali Serena Hotel, and what we received far exceeded the luxury hotels in the US!
The service was amazing, the food was great, and the rooms were wonderful! The amenities and luxury for the price was fantastic! If we are ever in Rwanda again, we would not stay anywhere else but Kigali Serena!" See all these reviews: 4n in Rwanda; 4n in Kenya
The service was amazing, the food was great, and the rooms were wonderful! The amenities and luxury for the price was fantastic! If we are ever in Rwanda again, we would not stay anywhere else but Kigali Serena!" See all these reviews: 4n in Rwanda; 4n in Kenya
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Rooms:
Excellent
Food:
Excellent
Ms A
Wareham
"Kigali Serena Hotel review"
1 night Arrived 5 Dec 2018
"As before.
Prompt early wake up call with hot drinks.
Would recommend as a place to stay in the city." See all these reviews: 6n in Rwanda
Prompt early wake up call with hot drinks.
Would recommend as a place to stay in the city." See all these reviews: 6n in Rwanda
Experience Report
Overall Rating:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
Facilities:
Excellent
Ms A
Wareham
"Serena"
1 night Arrived 30 Nov 2018
"Good standard with excellent facilities. Very welcoming and good service. Quality of food good."
See all these reviews: 6n in Rwanda
Experience Report
Overall Rating:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
Facilities:
Good
Jenny
Faversham
"Kigali Serena Hotel review"
1 night Arrived 29 Sep 2018
"It's a big international hotel of the type found all over the world, and served its purpose for an overnight stay between journies. Lovely hot shower and a comfortable bed.
If I visit again and need a similar overnight stay I would head to Heaven." See all these reviews: 5n in Rwanda; 4n in Tanzania
If I visit again and need a similar overnight stay I would head to Heaven." See all these reviews: 5n in Rwanda; 4n in Tanzania
Experience Report
Overall Rating:
Average
Rooms:
Good
Food:
Average
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Other lodges in Kigali
Alternative places to stay in this same area.
Hotel des Mille Collines
The international-style Hotel des Mille Collines offers a comfortable base in Kigali, or a stopover on the way to or from Rwanda's national parks.
Heaven Hotel
Heaven Boutique Hotel is a comfortable and great-value option for a stopover in Kigali, or as a longer stay to explore Rwanda's capital city.
The Retreat
Heaven Retreat is the luxurious and stylish sister hotel of Heaven Boutique, and makes for a great stopover, or a base to explore Kigali.
Kigali Marriott Hotel
The Kigali Marriott is a smart international hotel located close to KIgali's business district, in the heart of the city.
Kigali Radisson Blu
The Kigali Radisson Blu is only a short drive from the airport and offers a comfortable base in Kigali.
