Reviews of trips to Kigali

"Thank you to Expert Africa for helping arrange an adventure and trip of a lifetime.

While we planned our trip a bit last minute, Richard Trillo made it happen and ensured that we had a completely customized and flawlessly organized adventure. He listened to our goals, took our input and modified the itinerary a few times to make sure it ended up being a perfect experience. And perfect it was.

This trip was a gift to my wife for a big birthday. Nothing could express our shared sentiment better than her referring to it as "the best trip I have ever had."" Read full review: 10 nights in Africa; 5 on a Rwanda safari

"As a "once in a lifetime", the gorilla treks were incredible even if they were hard work. One of the things I really liked about Rwanda was driving in the countryside, seeing how Rwandans live. Normally on a safari, you fly into your destination airport and then "hop" to your National Park so don't get the opportunity to see the real country. That difference made this trip really interesting.

The Serengeti was a real pleasant surprise. Beautiful countryside and plenty of great game. After the lack of elephants in the Serengeti, it was a pleasure to see so many in Tarangire, but due to the repetitive nature of the game drives and tsetse flies, I can't imaging wanting to return.

All in all a memorable trip." Read full review: 11 nights in Africa; 6 on a Tanzania safari

"We were looking for an economic hiking holiday to see primates. We were disappointed that we could not go hiking through farmland without a guide after our primate hike was short. We were disappointed that 2 of our 5 primate visits were very short hikes although we are aware that it depends on where the animals are in the forests. We loved the friendly contacts with the locals when we did escape our guide. Rwandan tourism is very tightly managed with little freedom for the traveler. It obviously works as it is very expensive and the country looks affluent.

We asked for a long hike for our second gorilla trek and were persuaded we should have a medium one. It turned out to be short and slow due to one visitor being disabled. We sympathized with the family but it did not meet our objective which was to incorporate hiking with an experience. We were very impressed at how readily the Rwandans make it possible to carry people up in a litter and enable them to enjoy the gorilla experience. A lesson to me on humanity and how selfish I and the Western world can be.

It was not clear beforehand that we would be expected to tip absolutely everyone and the numbers involved. For one Gorilla trek - dancers, 2x guides, 3x trackers, 4x guards plus porters if engaged. We had to try to change dollars into small denominations and avoid any drinks not included in the price due to this tipping as we did not have the money. They say it is voluntary BUT it is made VERY clear that everyone expects a tip as '' otherwise they will go back to poaching''. After the huge cost of the holiday and permits we did not expect this. Whilst Rwanda is lovely and we have no regrets we cannot recommend it to friends. it cost me a years salary after tax for the two of us! We are not in the targeted wealth bracket but it was fun to experience that sort of life for a short period. Primate safaris were excellent.

There must be a cheaper option for hikers and backpackers.
Visiting the north east of the country would have been better instead of Serena Kivu
I loved the Nile Congo route and am glad to have done it before the new road.
Expected to ask and tip people if one takes a photo of them.

Thanks for a memorable and great very special holiday. No complaints - just feedback as requested." Read full review: 9 nights in Africa; 8 on a Rwanda safari

"The golden monkeys were gorgeous as a warm up to the gorillas.

What can you say about the gorillas? They are simply wonderful! The first day trekking to the Umubano group was hard going in the persistent rain but the end result was worth every breathe! The sun cleared for the second day and the experience of gorillas playing in the sun, "drunk" on fresh bamboo shoots will be a lifelong memory!

The guides were experienced and friendly and the community benefit was excellent. The porters did a great job - not just carrying rucksacks but also carrying us at times! How they manage it in ordinary wellies, heaven knows!" Read full review: 6 nights in Africa; 1 on a Rwanda safari

"Overall experience was excellent with the exception of the Zanzibar Coffee House and the Fishermen tour organization.

The tour mostlly functioned as a taxi-they were on time and pleasant but not helpful." Read full review: 15 nights in Africa; 4 on a Rwanda safari

"We had a wonderful trip and were hugely impressed by Rwanda, which is a fascinating, beautiful, very safe country with lots to offer.

Our driver, Johnson, was superb: he was a very competent driver, invariably friendly and helpful, very knowledgeable and informative about the country and its history and also a keen and informed ornithologist. Our vehicle was extremely comfortable and we much enjoyed seeing so much of the country. The standard of accommodation and food was much higher than expected.

The whole trip was a revelation and we would certainly recommend Rwanda as a holiday destination." Read full review: 15 nights in Africa; 11 on a Rwanda safari

"Once again expert Africa delivered all that they promised. Our holiday was varied and exciting. Everyone we met made us feel welcome and ensured that our trip was comfortable and safe.

Maruska is excellent. She has great listening skills and an ability to match our desired trip with the Expert Africa offering superbly. Her advice was essential in helping us plan our holiday and the selection she recommended worked well.

Thanks also to Ellie and Chris for their advice on photography and to Ellie for handling our final arrangements.

Primate Safaris - especially Simba - was great in Rwanda. The agent in Kenya was not good and left us waiting at Nairobi airport for a long time when he was due to meet us. Remote Africa run a fabulous, family operation. And Shiwa N'gandu is a quite extraordinary and memorable experience.

The wildlife and experience lived up to all our expectations. The guides and hosts we met as we went around made the holiday for us, providing us with real insights to life in Rwanda and Zambia." Read full review: 17 nights in Africa; 12 on a Zambia safari

"It was everything I expected and more!!

The animal viewing/game drives were incredible and the Gorilla trek , though quite difficult was an amazing experience" Read full review: 12 nights in Africa; 8 on a Tanzania safari

"It was fantastic! Everything was handled very competently.

Elizabeth was very professional, knowledgeable, helpful and available.

Suggestions to help us improve our trips or our service:

We would certainly use Expert Africa again in planning future trips to Africa." Read full review: 12 nights in Africa; 8 on a Tanzania safari

"A fantastic experience. I'm glad we had two days of gorilla safari and would love to do it again." Read full review: 21 nights in Africa; 11 on a Rwanda safari