Reviews of Olive Grove
Wildlife sightings and reviews
415 independent comments and wildlife information from our travellers who have visited Olive Grove and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Nick & Bev
UK
"Olive Grove review"
1 night Arrived 13 May 2011
"Very comfortable and welcoming after a long drive. Ideal location from which to get back to the airport on the last day."
See all these reviews: 13n in Namibia
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Nick & Bev
UK
"Olive Grove in Windhoek"
1 night Arrived 1 May 2011
"Well located in Windhoek, ideal as a first and last night stop for two weary travellers! Very good food and service."
See all these reviews: 13n in Namibia
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Mr & Mrs H
Earlsfield
"Olive Grove review"
1 night Arrived 20 Apr 2011
"Good place to base yourself in Windhoek"
See all these reviews: 12n in Namibia
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Good
Activities:
Good
Rooms:
Good
Food:
Good
Facilities:
Good
Mr & Mrs C
Co Durham
"Olive Grove review"
2 nights Arrived 19 Apr 2011
"Good welcome, excellent room,food and service very good."
See all these reviews: 13n in Namibia
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Activities:
Average
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Mr & Mrs H
Earlsfield
"Olive Grove review"
1 night Arrived 9 Apr 2011
"Friendly helpful staff, great place to base yourself in Windhoek"
See all these reviews: 12n in Namibia
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Facilities:
Good
Rooms:
Good
Food:
Good
Mr & Mrs M
Portugal
"Olive Grove review"
1 night Arrived 5 Feb 2011
"You have our comments when we commenced our wonderful trip in Namibia. [Ed: see below]"
See all these reviews: 19n in Namibia
Experience Report
Overall Rating:
Poor
Location:
Poor
Service:
Poor
Rooms:
Good
Food:
Good
Mr C & Mrs K
UK
"Olive Grove review"
1 night Arrived 24 Jan 2011
"A great little guest house. It was a shame we only had one night there.
The staff were all very friendly and the food was really good." See all these reviews: 12n in Namibia; 3n in Botswana
The staff were all very friendly and the food was really good." See all these reviews: 12n in Namibia; 3n in Botswana
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Excellent
Rooms:
Good
Food:
Good
Mr & Mrs M
Portugal
"Olive Grove review"
1 night Arrived 18 Jan 2011
"Our room on arrival was not a luxury room, with hugh puddles outside the door, with no way of wiping our feet till we put a towel down, having asked for some method of drying many times.
The last visit on our return 5/2/11, we were then given a luxury room, without having to go outside to enter, good as it was raining very heavily, but we had a incident as we were leaving, all our luggage was taken down stairs and left on the terrace, I left in the room my makeup, hairbrush and tooth brush and toothpaste, so after breakfast I could freshen up in rediness for our flight. Returning half and hour later, the expensive makeup and hair brush had gone, BUT toothbrush was left!! We sat in full view of all the staff when have our breakfast with the luggage still in view. Complaining to the manager he went to the staff quarters and found my missing items, he was full of apologies, but I was very cross by this incident." See all these reviews: 19n in Namibia
The last visit on our return 5/2/11, we were then given a luxury room, without having to go outside to enter, good as it was raining very heavily, but we had a incident as we were leaving, all our luggage was taken down stairs and left on the terrace, I left in the room my makeup, hairbrush and tooth brush and toothpaste, so after breakfast I could freshen up in rediness for our flight. Returning half and hour later, the expensive makeup and hair brush had gone, BUT toothbrush was left!! We sat in full view of all the staff when have our breakfast with the luggage still in view. Complaining to the manager he went to the staff quarters and found my missing items, he was full of apologies, but I was very cross by this incident." See all these reviews: 19n in Namibia
Experience Report
Overall Rating:
Poor
Location:
Poor
Service:
Poor
Rooms:
Average
Food:
Good
Feedback Response
We’ve found the Olive Grove to be one of Windhoek’s best guest houses, so we were concerned by this report. However, Lindy van den Bosch, one of the Olive Grove’s owners, swiftly apologised that these travellers experienced problems during their stay.
Namibia has experienced phenomenal rain this year. Lindy apologises that there was a puddle outside the room, and that it took so long for the guests to been given towels/mats for their feet, but explained that it had been difficult to keep up with all the rain.
On both visits these travellers were allocated upstairs luxury rooms: room 5 and then room 8. As all the rooms are different at the Olive Grove, it may not have been obvious that they were the same category of room.
Regarding the toiletries – Lindy explained that she believes this to be an honest mistake; that the housekeepers thought the room had been vacated, as there was no luggage left behind, so had began to clear/clean the room. Often guests leave behind unwanted things at the end of their holiday; the housekeepers assumed this and (as is the procedure here) they took these items to the laundry – from where they were retrieved by the manager. These would have been kept for 3 months and then donated to charity if not claimed. In this case, Lindy is sure that the items were moved to the laundry by mistake, and was pleased that they could be speedily returned to the travellers.
Most of their housekeepers have been with them for a number of years; Lindy is sure that this wasn’t a case of theft.
Lindy also comments that they are “back of house” staff, and so may not have known that the travellers at breakfast had been staying in Room 8.
The Olive Grove have lots of early arrivals from the airport, even though their normal check-in time is 14h00. Such guests usually appreciate getting to their rooms swiftly, and the guesthouse tries hard to accommodate this. The housekeepers all know the drill: if a room is empty, they get it ready as quickly as possible. Unfortunately in this instance they started to clear it a bit too early.
The team there sincerely apologises for the upset caused – and we’re pleased that they’re now looking into a system whereby housekeepers check to see if guests have left before clearing anything from their room.
Namibia has experienced phenomenal rain this year. Lindy apologises that there was a puddle outside the room, and that it took so long for the guests to been given towels/mats for their feet, but explained that it had been difficult to keep up with all the rain.
On both visits these travellers were allocated upstairs luxury rooms: room 5 and then room 8. As all the rooms are different at the Olive Grove, it may not have been obvious that they were the same category of room.
Regarding the toiletries – Lindy explained that she believes this to be an honest mistake; that the housekeepers thought the room had been vacated, as there was no luggage left behind, so had began to clear/clean the room. Often guests leave behind unwanted things at the end of their holiday; the housekeepers assumed this and (as is the procedure here) they took these items to the laundry – from where they were retrieved by the manager. These would have been kept for 3 months and then donated to charity if not claimed. In this case, Lindy is sure that the items were moved to the laundry by mistake, and was pleased that they could be speedily returned to the travellers.
Most of their housekeepers have been with them for a number of years; Lindy is sure that this wasn’t a case of theft.
Lindy also comments that they are “back of house” staff, and so may not have known that the travellers at breakfast had been staying in Room 8.
The Olive Grove have lots of early arrivals from the airport, even though their normal check-in time is 14h00. Such guests usually appreciate getting to their rooms swiftly, and the guesthouse tries hard to accommodate this. The housekeepers all know the drill: if a room is empty, they get it ready as quickly as possible. Unfortunately in this instance they started to clear it a bit too early.
The team there sincerely apologises for the upset caused – and we’re pleased that they’re now looking into a system whereby housekeepers check to see if guests have left before clearing anything from their room.
Mr M & Mrs J
UK
"restful stopover to recover from the flight"
1 night Arrived 16 Dec 2010
"This was an ideal spot to rest and recover. Helpful regarding ideas of where to eat etc."
See all these reviews: 14n in Namibia
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Mr S & Ms H
Surrey
"Olive Grove review"
1 night Arrived 18 Nov 2010
"A lovely small hotel and a very practical place to stay for our final night in Namibia. We were well looked after and well fed.
Useful to find internet access available for checking onward travel arrangements and the like." See all these reviews: 16n in Namibia
Useful to find internet access available for checking onward travel arrangements and the like." See all these reviews: 16n in Namibia
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Good
Food:
Excellent
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