Reviews of Heinitzburg Hotel
Wildlife sightings and reviews
41 independent comments and wildlife information from our travellers who have visited Heinitzburg Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
"Heinitzburg Hotel review"
"Disappointing"
The service is slip-shod, and the concierge is disinterested and indifferent. We told them we were interested in visiting the National Museum and asked them if it was possible to walk there, and they told us we could. It was a good 20 minute walk in the hot sun, but more importantly, it was closed on Saturday, which they did not bother to tell us. When we asked them how long it took to get to the airport, their response was that they had never been to the international airport, so they didn't know. We had to ask them repeatedly to ask someone for this information.
The only thing going for the Heinitzburg is a lovely terrace that gives a commanding view of Windhoek. We had booked a table at Leo's Restaurant, but were told that we could not dine on the terrace even though we saw others dining on the terrace. We went to the restaurant at our booking time, and ate inside.
Later, we decided to move out to the terrace for drinks and saw others dining there again, so we asked about this one more time. This time, the manager overheard us and gave quite a rude and defensive reply - basically implying that it wasn't "personal". We didn't take it as such, we only wanted to understand why some people could dine outside and what the difference was. Essentially, there was a private event that took place earlier, and had we waited until 7pm (30 minutes after our dinner booking) we could also have gotten a table to dine outside. None of this was communicated to us, instead we were told about this in an unpleasant manner after the fact.
We would not recommend this hotel." See all these reviews: 10n in Namibia
"Ending our Namibian adventure on a high note."
Excellent swimming pool and grounds. Terrace with views of the city was stunning, with more than sufficient tables and chairs for guests. Dinner, wines and breakfast were very special.
Staff were friendly and attentive and truly service ambassadors." See all these reviews: 10n in Namibia
"Well located"
Great restaurant, beautiful views from the terrace, friendly restaurant staff." See all these reviews: 13n in Namibia
"Heinitzburg Hotel review"
"Nice hotel"
"Heinitzburg Hotel review"
Not well signed from the main road so worth giving people basic instructions & suggesting a stop at the supermarket nearby to get water and snacks for the days ahead." See all these reviews: 15n in Namibia
"Disappointing introduction to Namibia"
Dinner in Restaurant 1st night was very expensive, odd combinations of ingredients, minute portions and served pretentiously under silver domes. Subtle pressure was exerted to have expensive drinks and to direct you towards dining in hotel restaurant. Groups of staff stood around watching you eating ,making you feel somewhat uncomfortable
Overall not very welcoming---rigid rules & regulations & pretentious
Shame because with a lighter touch could be very special. Swimming pool cold" See all these reviews: 15n in Namibia
"Heinitzburg Hotel review"
Short walk into the centre of Windhoek." See all these reviews: 13n in Namibia
"Heinitzburg Hotel review"
Only 10 min walk to the Government run Craft market where we browsed the stalls with no haggling and pressure to buy - much easier to buy local Namibian made artefacts here than at other stalls on our journey round the country. Surprisingly though, no tea towels!!" See all these reviews: 15n in Namibia; 6n in Mozambique; 1n in South Africa
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