Travel reviews by Mr I,Mrs A&friends from UK

"Staff were lovely and helpful. The honour bar was a good facility and animals walking around the site was a nice touch. Bath and shower overlooking the Kalahari excellent. Dressing gowns very welcome. Meals although limited in choice were excellent.

The tour guide for the drive although very pleasant, was not well informed regarding the wildlife. Despite being told it was our wedding anniversary, the lodge completely forgot or ignored the information and had to be reminded by our friends.

The swimming pool was dirty and looked like it had not been cleaned for some time."

"Stunning location. In good weather would probably seem much more inviting. Hot water bottles at night a nice and very necessary touch.

Weather was cold and staff failed to light the central fires in the morning and during the day, despite the issue having been raised with them. Doors and windows very poorly sealed against the biting wind. Supposed to offer ear plugs for the wind noise but they had run out. Staff not engaged or appearing to be happy in their work. Lack of sufficient seating in the lounge area. Food at breakfast served cold.

Access to the lodge very difficult and road really not suitable for standard saloon vehicles. At least one was badly damaged during our short stay. You must advise your clients of this. Our least favourite place of our stay."

"Excellent host and staff, providing a very warm welcome. Very happy staff. Owner extremely helpful with information on taxis etc. Excellent bed linen and comfortable beds. Kitchenette a nice facility, including good sized fridge. Breakfast limited in choice but freshly cooked and tasty. Owner and staff trying very hard to please.

Kitchenette needs a few plates. Bathroom and floors could have been a bit cleaner, slightly grubby in corners."

"The highlight of our holiday. What a fantastic welcome. Smiling staff who really enjoyed their work. Guided tour to Sossusvlei by Michael was incredible and we learned so much and Micheal made it so entertaining. Alfresco lunch was amazing, as was our sundowner experience to end our stay.

The star gazing afterwards was such a bonus and unexpected. Should be offered as a planned activity. Spent one whole day chilling at the lodge which was also wonderful. A packed lunch provided on departure was very welcome and a lovely surprise. We cannot rate this place and its staff highly enough.

Lighting a little too low in the chalets. We were not aware that we were on a full board rate and could have had lunch on our second day (probably just as well!)

Other than that, absolutely nothing to complain about."

"A very warm welcome. Lovely owners who could not do enough to make our stay comfortable. Reliable, free Wi-Fi. Good DSTV. Mobile phone to contact owners on 24 hour call very reassuring.

Secure off-road parking and premises. Owners recommended and made restaurant reservations for us. Lovely comforatable beds and soft linen. Breakfast choice and ambience in the dining room was excellent. International wall socket was a real plus. For a guest house, this place was exceptional.

Thin walls, meant we could hear people in the next room. Variable water temperature in room 7 a bit of an issue."

"A lovely welcome with canapes and sparkling wine. Porters to bring the luggage from the car park to our rooms was very welcome.

Excellent swimming pool and grounds. Terrace with views of the city was stunning, with more than sufficient tables and chairs for guests. Dinner, wines and breakfast were very special.

Staff were friendly and attentive and truly service ambassadors."