Reviews of Okaukuejo Camp
Wildlife sightings and reviews
722 independent comments and wildlife information from our travellers who have visited Okaukuejo Camp and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
66% success
6% success
18% success
99% success
97% success
96% success
96% success
93% success
89% success
56% success
45% success
38% success
23% success
19% success
14% success
0% success
0% success
"Okaukuejo Restcamp review"
It worked and the waterhole was good, but better to stay in the larger accommodation offered in the same camp. On site shop is for basics only." See all these reviews: 12n in Namibia
"Okaukuejo Restcamp review"
The staff was not especially friendly or helpful. The restaurant service was below average. The dinner buffet was average and overpriced. The staff did not inform us that we had the option of only eating from the salad bad for 1/2 the price (which we would have preffered to do anyway).
Despite the negatives, Okaukeujo was our favorite rest camp in the park because of the waterhole." See all these reviews: 14n in Namibia
"Compact & bijou rooms at Okaukuejo"
This said - despite the extreme disappointment of finding out the wrong dates had been booked we were very pleases to be staying inside the NP" See all these reviews: 3n in Namibia; 2n in Botswana
As many of the previous reviews here note, during 2007 the rest camps in Etosha National Park were fully refurbished. The restcamps now retain the huge advantage of their locations and waterholes, although service, quality and some details of the rooms remain issues.
With this refurbishment there was a big price rise. All our travellers need to be fully aware of these issues before they ask us to book Etosha’s restcamps – and factor it into their decisions.
"Great waterhole"
The service was unfriendly - we were told off for checking out ten minutes late even though we'd done so because there was no running water and had to wait for them to switch it on so we could have a shower! The communal dining area was pretty chaotic and the food wasn't great.
That said, the waterhole made up for it seeing several black rhinos but if we were to do it again we'd definitely opt for a basic room as the money spent on the 'waterhole chalet' wasn't worth it given the bad service." See all these reviews: 14n in Namibia
"Okaukuejo Restcamp review"
"great animal viewing in well organised Camp"
The camp restaurant was well managed and the numbers dealt with efficiently. The pool had been recently refurbished but had been left in very scruffy state e.g smears of cement everywhere allowed to dry on the surrounds. Very few pool loungers (about 5/6) and for most part broken or with torn cushions. No laundry yet and towels rationed!" See all these reviews: 13n in Namibia
"Okaukuejo Restcamp review"
The waterhole was fascinating - the busiest of any we saw in Etosha.
The food was average, buffet food, better than the other 2 camps in Etosha. Would have liked to have been able to purchase small meals (sandwiches, soup etc) outside meal hours.
It would have been good to have had a Wildlife Guide/Resource Centre at each camp who could answer questions about the area, wildlife etc., even give short lectures on various wildlife topics in the evenings. This is done very successfully in the Canadian Rockies Parks in the main visitor months. A small increase in park fees could perhaps cover the cost as well as provide employment.
Wish we'd been able to spend more time here." See all these reviews: 17n in Namibia
"Not pleased to see you at Okaukujo"
Made to leave $500 cash (or driving licence or passport) in case we stole anything or trashed the room - such a nice welcome particulary as we were paying for a premier waterhole chalet. Having travelled the world I have never been affronted like this.
They need to look at their customer profile and general attitude to their customers. They actually sent a housekeeper to check the room before we left and she radioed back to reception so our deposit could be released ! Neither of us have ever been asked anywhere in the world to do this before - what are their clients like if they have to count the spoons ?
No bottled water provided in room and I would have expected some form of mini bar or dial up bar service for the price I was paying. Wasted opportunites - no mini bar in the room as clearly they don't trust you, it would have been so nice to sit out on our balcony and have a drink whilst watching the waterhole.
I have never been to a bar that doesn't have tonic to go with a gin and the bar man is seriously not bothered. Poor service in the restaurant, turn up with your voucher and feel like a criminal then wait ages for your drinks to appear. Staff look completely disinterested.
Waterhole was in a good location and we did see a good selection of animals.
Lack of information in the rooms regarding the park. Poor service will now be labelled "an etosha" experience.
Good choice of food, buffet style. Restaurant can't cope with numbers and needs to buy more china - they were taking plates as you finished to get them through the wash up. Bit like a canteen at times, not a relaxing experience. They need to separate out their clients and the service they provide. A canteen might be fine for the campers but if we are paying for a premium lodge then I would like a more relaxed and civilised service at dinner. Also if you do go for one of the lodges you need to understand that the crowd watching the waterhole will be right under your bedroom window." See all these reviews: 9n in Namibia
The Namibia Wildlife Resorts organisation (NWR) is aware that their service and food standards are in need of quite a serious overhaul. Their priority was to finish their scheduled refurbishments by November. This has been completed and now the staff training has begun.
"Inside Etosha"
But this site can't rely on its setting alone; staffing and procedures are light years away from the splendid standard of accommodation provided and the convenience of staying inside the park will not guarantee a 'full house' unless the standard of service improves. Though cooking facilities are provided, a poorly furnished shop on site doesn't encourage their use; restaurant provision is adequate and meals similarly so but staffing is poor and, again, badly managed.
The notion of service in this nationally run organisation has some way to go. The local buzz is that the increased price, post-refurbishment, is unreasonably high; without considerable effort to improve service all round, this site, despite its unique setting in the park, will lose out to private competion outside the area. Consideration for the material welfare of visitors beyond rooms and showers has a long way to go." See all these reviews: 25n in Namibia
"Okaukuejo Restcamp review"
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