Reviews of Onguma Tented Camp
Wildlife sightings and reviews
106 independent comments and wildlife information from our travellers who have visited Onguma Tented Camp and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
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"Onguma Tented Camp review"
"Onguma Tented Camp review"
"Onguma Tented Camp review"
We went on a game viewing drive in both Etosha and the Onguma Reserve in a lodge vehicle as well as using our own car on other occasions.
The hide was particularly good." See all these reviews: 15n in Namibia; 2n in Botswana
"Well frequented waterhole at Onguma"
The staff, especially Stanley, were friendly and welcoming. The game drive guides enabled us to appreciate the animals that we saw.
The food and dining experiences were excellent. On the afternoon game drive we saw very few animals, except for 3 lions just as dusk fell. Our sundowner refreshments prior to that were delicious. I particularly enjoyed my Cape Pink Gin and tonic.
On our second day there we had a lazy day sitting on our veranda. From there we saw animals coming down to the waterhole: black faced impala; zebras; warthogs; kudu. Walking back to our lodge after lunch, 2 giraffes were 25 meters away. The following morning we went on an early game drive. Very excitingly, we came across a group of 6 lions lying on the track. We were able to stop and observe them for 15 minutes." See all these reviews: 16n in Namibia; 4n in South Africa
"Onguma Tented Camp review"
We found the staff very well trained and friendly and the food very good. Although we were not fully inclusive we could see that most wine & spirits were included with only a few premium brands that weren’t. The tents also had a fully stocked mini bar.
The lodge offers game drives into Etosha but we wanted to self-drive. It would have been a nice touch (once the lodge established that we weren’t purchasing their activity) to provide some information and tips on self-driving in Etosha e.g. how entry works, the sightings book & where to purchase a map etc.
We did the Sundowner drive – the only activity offered in the Onguma reserve. It was a very pleasant experience although the game is not at the same level as Etosha. It was irritating to be told that there were lions at one of the other Onguma lodge waterholes but that we weren’t allowed to go and see them!
We had 6 people on the Sundowner drive, and the front seat had been ‘reserved’ by one couple. The vehicle holds 9 (in 3 rows of 3 seats) and the activity sheet highlights that they might fill the vehicle to maximum capacity on all drives. Note also that the lodge says that all activities must be booked in advance. This was not the case at any other lodge we stayed at.
A note for the lodge staff on how to handle issues. I had a blocked sink in my room which I reported on the first evening when I went to dinner. When I went to bed I was told it had been fixed – it hadn’t. I reported it the next morning and when I returned from the game drive 7 hours later it had still not been fixed. I only found this out when I got back to my tent and found the bathroom a bomb site with the handy man in the process of repairing. I went back to reception to ask what the situation was as relaxing in my room was not possible. Reception did not know that a repair was taking place and went to find out the situation. When they came back they completely ignored me and I had to go back to reception again and ask what was going on. I was told that they didn’t know how long it would take. There was no apology, no offer to organise refreshments and no progress updates in the 1.5 hours I had to wait in the common area. Eventually they came & told me everything was completed. The sink was fixed and the tent had been fully cleaned and set back in order.
I was pretty annoyed at the poor service and asked to speak to the manager who wasn’t available. However, they managed to save the day as when we went to dinner the manager in charge had obviously been informed and was very, very apologetic and set us up a special table for dinner and a complimentary bottle of sparkling wine.
There can always be maintenance issues with rooms but it is how they handle them that is most important. Reception should have been aware of the issue and intercepted me before I got to my room and APOLOGISED and explained the situation. They should have offered me refreshments and given me frequent updates on progress." See all these reviews: 23n in Namibia
"Onguma Tented Camp review"
Gosh I could rave about this place for ever!
Thank you!" See all these reviews: 20n in Namibia
"Onguma Tented Camp review"
The tents were very comfortable. The reception and dining areas were great.
The general staff were lovely but we had some issues with the managers who told us that all the activities were booked up for two days (although advance booking is not needed) . We had to complain strongly in order to get on the drives etc. In the end we could do everything we wanted to due to cancellations however, it left us with a negative feeling as the communication at the start was not great.
Our guide, David was energetic and knowledgable and we enjoyed the drives that he took us on - we saw an amazing amount of wildlife including a leopard eating its kill up a tree, rhinos, lions etc all on one drive." See all these reviews: 12n in Namibia
"Onguma Tented Camp "
The staff are very friendly and accommodating. Dinner and breakfast were excellent. Very good option for a stopover before heading south.
We opted not to spend two nights as I had read there are fewer animals on that side of Etosha. We did see impala and wildebeest at the waterhole, along with some very friendly red billed hornbills that were happy to pose for pictures." See all these reviews: 14n in Namibia
"Onguma Tented Camp review"
We booked on the sundowner 2.5 hour trip but this turned out to be quite disappointing as it was mainly about birds and there was no attempt to look for other animals....we knew we were in trouble when the guide stopped the vehicle for the other 4 people on board twice in the first 10 minutes to show them a bird, and then waited for about 15 minutes to watch another bird fly off from a branch! In hindsight we should have been clearer with the guide that we weren't that interested in birds but we felt too embarrassed to as the majority of those on the trip clearly were twitchers and we didn't want to offend them.
We did give this feedback to the management on departure though. The tents have excellent mosquito nets around the bed plus an air con unit that works just inside that net - very effective, neat and clever. The open sides of the tent - made of strong mesh - were a surprise to us as we thought canvas covers would be pulled over them when we went to bed.....but that's just us being nervous nellies!
Lions came to the waterhole in front of us during the night and their roars, which sounded like they were right next to our tent (they weren't!!) will stay with us for a long long time!" See all these reviews: 11n in Namibia
"Onguma Tented Camp review"
The food was great, good service from all the waiting staff.
The only comment we felt both of the managers/reception staff to be distant and uncommunicative." See all these reviews: 15n in Namibia
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