Reviews of trips to Nairobi

"Every camp that we visited held Expert Africa in high regard which made us proud to be clients.

All went well but it would have been helpful to have the "hard copies" of Precision Air as there were glitches on their end. They had no record of us going on after Lusaka (right city??). We made it. And... All's well that ends well but we were put-on the wrong plane from the Serengeti to Kilimanjaro and they sent us to Arusha (along with another couple).

Precision Air then put us on another flight to Kilimanjaro but we missed most of our time at the lodge in Kilimanjaro before going on to Nairobi. We both decided that we would have skipped the Nairobi jaunt and gone from another city. Just FYI" Read full review: 26 nights in Africa; 10 on a Zambia safari

"We had the most fantastic time & for what we were trying to achieve seeing the Migration & Big Cats the two camps were spot on.

Just pity we missed our return flight which is not your fault but such a dampener after such an amazing time." Read full review: 12 nights in Africa; 10 on a Tanzania safari

"It was fantastic. We really can't fault anything!!

The whole experience from the quality of game viewing, the quality of the camps, staff and guides was better than we could have hoped.

It was also great to know that, typically, smaller camps are used with strong links to the local communities helping them benefit from our holiday.

Jessica was really helpful and planned the perfect trip for us." Read full review: 9 nights in Africa; 8 on a Kenya safari

"We had a fantastic, incredible, fun trip to Kenya - all the superlatives!

We went to four camps and Richard planned the trip perfectly, particularly the order of our itinerary. Everything went off without a hitch.

We'll recommend Expert Africa to all our friends." Read full review: 32 nights in Africa; 17 on a Kenya safari

"Wow what an amazing, unforgettable experience!

We have never been anywhere in Africa before so it was very reassuring to have the expertise of Richard ensuring that everything was so organised as well as offering us great advice and answering all our questions.

Everything about this holiday was perfect and Expert Africa deserve a lot of credit for that, selecting and recommending amazing accommodation. The website is also one of the best I have ever used- clean and clear layout, easy to navigate, whilst still being very informative with detailed reviews and information.

I would without a doubt recommend Expert Africa to anyone thinking about booking a holiday to Africa." Read full review: 14 nights in Africa; 13 on a Kenya safari

"This was the trip of a lifetime. We wanted something really special and unique, as it was my 10 year work anniversary and sabbatical, and the team at Expert Africa delivered in a big way. Thank you Lyndsey!

The lodge recommendations were 100% on point; we knew it was going to be great, but we were still blown away by the places and the unique experiences Expert Africa lined up for this trip. It's rare that you do a 2.5 week holiday and everything just works, but in this case it's true. And the logistics could have been a nightmare, as we didn't spend more than 3 nights in any one location, but every transfer, every flight all went smoothly!

I think the real difference-maker was in how seamless the experience was. From the moment we flew into Nairobi until our quite literally boarding for departure back to the US the team at Expert Africa and their partners in Kenya and Tanzania made sure everything went without any trouble. Even a short delay at a local airstrip was met with surprise and delight as instead of being picked up by car for a 2-hour drive a private plane showed up and we had our own 15 min flight to the lodge - very cool!

In hindsight would we have done anything differently? Maybe, starting with just doing more of what Lyndsey said to do. :)

In all seriousness she guided us towards an amazingly unconstrained experience and we are tremendously grateful. If you are willing to commit the resources it is amazing what is possible when working with Expert Africa.

We have already referred multiple friends and colleagues to the Expert Africa website and to her directly, it will be fun to see if or when anyone else gets inspired to pick up the phone and book their adventure.

Suggestions to help us improve our trips or our service:

In terms of improvements it's hard to say; your website is 1st class, Lynsey provided great advise, and payment and such were easy. I think the guides for obtaining visas and such were also easy to follow and made the process simple. The price of the holiday we booked was staggering, but I suppose that was a feature not a bug and mostly our fault. :)

In a perfect world more guidance on where to see villages (Sarara was great for this!) and where to avoid (At Entamanu the Masai are a bit "Disneyland" about it - hard to describe) would have been nice as instead we found ourselves a bit at the mercy of the local lodge managers. "Do you think it's worth visiting a village here?" is a bit of an unfair question, although credit to the team at Serian for the honest answer "no not really, there's better places for that if you want authenticity". We figured it out and are very happy with the results but we should have asked more questions in advance about where to lean into cultural experiences and where to say forget it, just stick to wildlife.

A few thoughts on the trip we booked that I didn't want to drop in reviews as they're somewhat unfair or too individual.

Sarara, Serian and Chem Chem were incredible. Continue to recommend them without hesitation.
-John at Sarara was one of the best drivers and provided an authenticity we found nowhere else, and I wish I lived in Sarara house. It's that nice and we regretted having to leave, even if the wildlife in Samburu isn't as abundant.
-Grace (sp) at Serian was simply talented beyond belief, her and Gisoi (sp) were one of the best guide/ranger duos anywhere. We would go back simply to have her guide us again she's that good!
-Isaac at Chem Chem had 20+ years of experience and it showed, he was such a pro and made the Chem Chem experience complete.

Those three properties are worth the expenditure without any qualifiers or concerns. Lyndsey was 100% right to recommend them and we hope to return to them in 2025.

Entamanu was also so good. I'm torn; we did one day in the crater, and it was so special. Would a second day have made sense? Who knows. Maybe it's too much, maybe not, but it's a lot of coming and going for what is essentially one long day of game drive. So glad we went, so that's a win! I think it just comes down to not having the time and budget to do it all, and this was the right place to shave a day. But we found ourselves thinking now that they have really nice structures to stay in a 2nd day could be worthwhile? Very subjective.

Nimali Mara is a tale of two cities. I left them a great review, and they deserve it! Really special place and the staff, including our butler Bethod (sp) were simply the best! But also worth noting our guided experience there with Moses was just so different lol! I'm talking tie-die sweatshirt, car falling apart (driver had to literally hold his door shut as it wouldn't latch while driving), cooler full of waters and sodas but no bottle opener, etc. it was just such a contrast with how over the top luxury the place itself is. The guy had a heart of gold and tried so hard, so nothing but respect there, but it's worth thinking about given the price point and contrast with the other guided experiences. We are travel veterans so it didn't phase us but I can imagine others really being shaken.

White Sands was also great but there is an element of the hussle in Zanzibar. It reminds me more of visiting the national parks vs. conservancies, they monetize differently (on the go vs. pay up front but then feel insulated from it all). That's ok! I think it was just so different to go from the Chem Chem experience into White Sands and Zanzibar. We wanted Zanzibar so that's on us, but in hindsight Chem Chem should have been the capstone experience, nothing was going to top that. We also didn't quite understand if we were supposed to book our experiences with the local team you sent our way or via the hotel property, but in the end it all worked out so no worries.

Our last day in Nairobi was long but that isn't your fault, the flight was set to depart late (we booked it) and was then delayed further. The guide was so nice and did his best to keep us entertained but by that point it was the end of a long trip and we were cooked. The Karen district is nice but after a few hours there just isn't much to do, but again, not the fault of the team at Expert Africa.

All in all we've now recommended Expert Africa and Lyndsey to multiple parties, as we are comfortable having our name attached to the referral.

We started this journey with you probably close to a year before our travels and are so happy we did, thank you for everything!" Read full review: 22 nights in Africa; 8 on a Tanzania safari

"Despite various niggles we were happy with the trip on the whole." Read full review: 7 nights in Africa; 7 on a Kenya safari

"It was a truly amazing trip.

Last year we had another amazing vacation, which set the bar very high. And yet, this trip once again exceeded expectations.

The safaris were full of exciting sightings, the people we met--including our fantastic guide Nickson--were warm and professional, the food was outstanding, each detail was thought through.

What a treat.

Suggestions to help us improve our trips or our service:

Nope, just keep going, you are the best.

Thank you Lyndsey." Read full review: 10 nights in Africa; 9 on a Kenya safari

"It's hard to believe but we started working with Lyndsey in summer of 2019 for our July 2020 adventure. Of course, the world stopped and our trip was postponed to 2021 then postponed again due to a last minute medical situation. Through all of the hiccups, Lyndsey was there to provide guidance and support. We finally got to complete our trip in July 2023 and it was amazing.

All of the details were what we'd so painstakingly planned except better. The countries were so beautiful and the people so welcoming. The logistics went like clockwork...until we got food poisoning our last night in Rwanda and had to rearrange flight, hotel and transportation at the last minute. Once again, Lyndsey was an invaluable resource. She got back to us right away, found us another night's hotel in Nairobi, rearranged the private charter flight to our first camp, and communicated with the camp to make sure they were aware of the last minute changes. It was such a relief to have her there to help us so we could concentrate on getting through the illness instead of worrying about travel changes.

There were so many little details that we wouldn't have known how to handle had we made the arrangements on our own. Expert Africa's in-country knowledge can't be overstated. From the moment we landed, we were handled like royalty. The companies that Expert Africa works with for in-country logistics were beyond excellent. We were treated so kindly and always felt safe. It all started with Lyndsey's guidance and patience as we weighed what we wanted to see, what types of experiences were important to us and how we could manage it in the time we had available.

We had such an amazing time and fell in love with Kenya, Rwanda and the African people that we are already planning a return trip. Who knew a once-in-a-lifetime bucket list trip would turn into a 'how soon can we go back' destination? Thanks, Lyndsey and Expert Africa!" Read full review: 19 nights in Africa; 12 on a Kenya safari

"A super trip which met our expectations in terms of acommodation, food, guiding and wildlife. also provided a couple of once in a lifetime photo opprtunities!

Generally happy with local services at airports, hotels etc with a couple of issues, one 4 1/2 hour delay at Mara North airstrip due to puncture on aircraft (although Elephant Pepper guide Francis stayed with us and tried to get info via the camp and Moses the Manager sent out drinks and packed lunches for us, fantastic!) and a 2 1/2 hour delay at Wilson airport waiting for driver due to miscommunication/failure to check timings of arrival compared to what was on the itinerary" Read full review: 10 nights in Africa; 9 on a Kenya safari