Reviews of safaris to NamibRand Nature Reserve

"Thanks to Maruska who organised a great trip for us at very short notice. We had previously visitied Namibia 9 years earlier so chose to visits areas we hadn't been to before, going down to the Fish River Canyon and up to Bushmanland.

The whole range and variety of scenery across the country continues to be massively impressive, with many places to relax in remote areas looking across vast expanses of land.

Self driving is very easy (provided you don't forget your driving licence as I did, needing to courier it out!). We took a 4x4 this time which realistically we only needed (but then certainly did) in 3 or 4 locations.

Tourism has clearly grown a lot in the last few years - we saw many more tourists driving on the roads compared to 9 years ago. The country still feels very safe (albeit there are now warnings in some major towns with regard to petty theft).

The Namibian people continue to be warm and friendly but we did notice a significant reduction in the interest of guides to ensure we had a great experience - many seemed to have lost some interest in the job. This may have been because we were in less visited areas or a dfference between the South and North of the country.

Still a fabulous country to visit.

Suggestions to help us improve our trips or our service:

No improvements - Maruska was fabulous (again)" Read full review: 18 nights in Africa; 18 on a Namibia trip

"A fantastic trip to a stunningly beautiful country, whose people are very warm and welcoming and funny!

Suggestions to help us improve our trips or our service:

Both Chris and Tom put our trip to Namibia together at very short notice. They did an incredible job and our trip to Namibia has been our best family holiday so far.

Their knowledge of the country, and advice re where to stay (and ability to book amazing accommodation at short notice!) and what to do was invaluable. My husband and I are generally independent travellers, but in this case, the guidance and service we received from Chris and Tom was invaluable and our trip was all the better for it.

I cannot recommend Expert Africa highly enough.

Thank you both very much." Read full review: 21 nights in Africa; 17 on a Namibia trip

"Apart from the middle 4 days, what made our holiday memorable was the quality and variety of the hotels you chose for us and the people we met there. We left each place absolutely sure it couldn't be matched but every time, it was. Our 2 boys were welcomed by everyone and treated as adults. They will never forget it.

Each of the 4 lodges we liked were totally unique and SO special.

If we did it again, we would probably do a flight or two to cut down the length of time we spent in the car. The boys found the length of the journeys a bit onerous. If it wasn't for the seals we would miss out Swakopmund. We would also miss out Dune 7 where we went quadbiking and sand-boarding too. A tourist trap, if ever there was one.

All in all it was an incredible holiday and I can't wait to return to Africa. When I do, I will definitely use Expert Africa. Liz Chapman was absolutely wonderful. I will also recommend them to anyone planning a trip." Read full review: 14 nights in Africa; 13 on a Namibia trip

"In short, we felt like we had died and gone to heaven (and one of us almost pulled it off and went!). Maruska's expert advice, planning, and execution fulfilled our dreams and concepts of the perfect African safari. This unforgettable holiday started with us being whisked through the diplomatic lanes (by the delightful Wilderness Safari representative) in the Windhoek airport, and every experience that followed caused us to continually pinch ourselves ( I, 54 years old, even did cartwheels after sliding down the roaring dunes on the way to the skeleton coast).

Although we never imagined we would need to contact Maruska or Expert African on our trip, a surprise, unfortunate medical emergency caused Maruska to be contacted by our private guide Andrew Harkness. She immediately emailed me, expressing her sincere concerns and willingness to help in any way possible. She expediently helped me with the documentation of the cancelled portion of our trip, and all of her follow up communication has demonstrated her exceptional professionalism and her personal touch. We highly recommend her services and would use her again in a heartbeat!

Suggestions to help us improve our trips or our service:
We think you have a sterling operation, which we will recommend to everyone we know who is considering a trip to Africa. Thank you Chris McIntyre for your guide books and for heading this superlative travel service!" Read full review: 18 nights in Africa; 11 on a Namibia trip

"We enjoyed working with Liz and Expert Africa. We have not met in person, but she managed to understand perfectly what we were looking for. I would definitely contact her again if we return to Africa

The Wilderness staff at the airport, both on arrival and departure were very welcoming and helpful,

Suggestions to help us improve our trips or our service:

We really enjoyed the trip. Thank you." Read full review: 18 nights in Africa; 18 on a Namibia trip

"Once again Expert Africa delivered a memorable holiday and we would have no hesitation in booking again." Read full review: 15 nights in Africa; 14 on a Namibia trip

"Overall, our trip to Namibia was amazing. The accommodations were as expected and mostly first class, with two notable exceptions: Olive Grove Guesthouse and Damaraland Camp.

The scenery and wildlife in Namibia were exceptional and we would love to return again and again and again. If we did return, however, there are some aspects of the trip that would merit closer attention.

For example, the transitions between camps were sometimes problematic. As mentioned in my review of Scenic Air, the fact that they do not inform passengers of their flight times more than a day in advance makes planning arrival times very difficult. In order to catch our flight to Sossusvlei, which we expected would be in the early morning, we arrived in Windhoek the previous day and overnighted at the Olive Grove. Check out time was 10 am yet we weren't picked up until 12:30 so since late check out had not been arranged, we sat in the reception area waiting for two and a half hours (after already having spent the previous afternoon in transit as well as killing time all morning waiting for our pick up).

When I emailed Tracey, she explained that no other scheduled flights serviced airports close to Sossusvlei Desert Lodge but what frustrated us was not so much the wait as not having a choice about the wait. If Tracey had mentioned during our trip deliberations that we had a choice of a regularly scheduled flight to an airport 30 or 60 minutes drive away from the Lodge versus Scenic Air's unpredictable scheduling to the Lodge's airstrip, we at least would have been prepared for the wait. Furthermore, once we got to Sossusvlei, we discovered a fairly major airport within about 30 minutes of the lodge and another within about 60 minutes of the Lodge, both of which offered regularly scheduled morning flights. Our group came to the clear consensus that we would have preferred a flight to one of these airstrips as that would have saved us at least a half day of waiting.

Our return connection between Sossusvlei and Windhoek and then onward from Windhoek to Hoanib also seemed to be less efficient than it could have been. During trip deliberations, Tracy told us that the only way to get directly between Sossusvlei and Hoanib was via expensive charter flight so we elected to spend a night in Windhoek. But, while waiting on the tarmac at Doro Nowas, we encountered a couple who had flown in from Sossusvlei and were about to board the Wilderness Safari flight to Hoanib. I understand that these people did not fly from Sossusvlei Desert Lodge airstrip but it just seems that a little creativity - and perhaps an hour long drive from the Lodge to a different air strip - could have saved us another day in transit.

We also encountered more problems with our transfers than should have been the case; when we arrived at Eros from Sossusvlei, no one was there to pick us up. Our pilot had to call Wilderness Safaris, who then had to call a subcontractor/cab to come get us. When we arrived at Eros from Okonjima, Barnabus (from Wilderness Safaris), gave us cards that indicated we'd be picked up from the Olive Grove the next morning at 5:30 am. When we told him that we had to catch a flight leaving Windhoek International Airport that afternoon at 3, he called the office and arranged for us to be picked up at noon. When no car had arrived by 12:15, we had an Olive Grove staff member call Wilderness on our behalf and found out that they didn't plan to pick us up until the following day at noon!

Bruce and I were also frustrated that our Expert Africa package did not arrive prior to our departure. Tracy explained the late mailing by saying that she didn't realize we planned to travel within South Africa before arriving in Namibia but in our trip planning deliberations, I did tell her of our plans. Even Peter only received his package a day before he departed Australia and complained that it would have been nice to receive the package at least a bit in advance in order to have an opportunity to read and review the materials.

Another frustration concerned luggage restrictions. We are seasoned Africa travellers so well aware of the luggage limits required when travelling by small aircraft. However, Tracy insisted that even more strict limits applied to Namibia and our luggage must not exceed 10 X 12 X 24 so we ditched our much used Africa travel bags and bought smaller ones. Yet, when we arrived in Namibia, we found that everyone - including our travel companions - exceeded the 10 X 12 X 24 limits at least somewhat. Our old, reliable, Africa travel bags would have been perfectly fine - and would have made our packing much easier and our travel much more comfortable.

Another issue that arose during trip deliberations that turned out to be a false issue concerned our weight. Even though we provided Tracy with our weights before we made the final payment on our trip, we were later told that because we as a party exceeded the weight limits normally allowed for two men and one woman, we would need to either limit our total luggage weight to 15 kg per person or pay an extra $1,650 US. Needless to say, we were shocked, both because we are not particularly large people and because this felt like a bit of a scam having come up after having paid our full fare.

After some back and forth, Tracy managed to get the company to "acquiesce" to allowing us 20 kgs luggage per person which at the time seemed like a win. But, when we boarded each of the Scenic Air flights, we discovered that the "fourth" seat they had wanted us to pay $1,650 US for was never even used as a seat. For each and every flight we were on, it was folded down and part of the luggage compartment. Never was there a fourth passenger and never was our luggage even weighed!

I understand this issue has everything to do with safety; however, we can't be the only Expert Africa clients affected and I don't understand why this isn't dealt with before a quote is provided. Alternately, Tracy should have negotiated the outcome on her own before asking us to pay an extra $1,650. Only if she were not able to achieve the ultimate outcome (which was essentially no change) should she have gotten us involved and stressed out! In light of all the issues surrounding luggage size and weight, we packed less than we would have otherwise and found ourselves less comfortable throughout our travels. I sighed several times wishing I had a warmer sweater or a nicer outfit to wear to dinner. Small things, I know, but they add to the comfort and enjoyment of a trip." Read full review: 18 nights in Africa; 17 on a Namibia trip

"The highlights in some sort of order :
Hoanib Camp *****

Edo's Camp ****
Ongava Tented Camp****
andBeyond Soussusvlei Desert Lodge ****
Mack Air ****
Desert Air ****

Okonjima Bush Camp ***
Olive Grove Guest House ***

Wilderness Air **
Damaraland Camp *

Suggestions to help us improve our trips or our service:
Tracy organised my/our safari really well. She had to blend in two different itineraries and there was a fair bit of juggling to be sorted through and she did it well.

The only arrangement that I found a bit frustrating was to find out that Wilderness Air did fly direct from Sousessvlei through to Hoanib, albeit from an airstrip a bit of a drive from Soussusvlei Desert Lodge. I felt that it should have been feasible to organise a transfer (perhaps at extra cost) to fly direct from Soussusvlei and avoid an overnight at Olive Grove in Windhoek which was really a """"wasted"""" travel day which might have been better spent at Hoanib.

And I think Expert Africa need to talk closely with Wilderness Air - the latter seems to have some problems." Read full review: 23 nights in Africa; 18 on a Namibia trip

"It was a truly wonderful transformative experience and I cannot thank you enough.

Tourism in Namibia will boom." Read full review: 20 nights in Africa; 16 on a Namibia trip

"This trip is one we have wanted to do for a while. We were invited to a wedding in Franschhoek which gave us the excuse to do it.

We had a good idea where we wanted to go, and Tracy very skilfully interpreted this and put the trip together for us - nowhere did it disappoint.

We would do it again at a different time of year - spring being the ideal time to see the Western and Northern Cape. We'd stay longer at Klein Aus.

If we hadn't been booked to come home, we could quite easily have spent a couple of days in Windhoek and readied ourselves to go in another direction...........hopefully there will be a next time." Read full review: 19 nights in Africa; 7 on a Namibia trip