Reviews of safaris to Maasai Mara National Reserve

"I'll be back next year for the third time for sure." Read full review: 5 nights in Africa; 2 on a Kenya safari

"Just the hotel in Diani beach that was quite a let down and not the honeymoon experience we'd hoped for.

But absolutely everything else was and even better than we had expected." Read full review: 10 nights in Africa; 10 on a Kenya safari

"Our trip as a whole was splendid, but Expert Africa was responsible for the planning of only half of it, and of that half, one crucial element was a debacle. As a result, we have to mark the overall level of satisfaction down.

The part of our trip that went awry was our experience with Southern Cross and our driver in Nairobi. Our driver had no idea where The African Heritage House was and he wasted a full hour being completely lost. In our discussions previous to our departure, Richard Trillo had told us that he would inform Southern Cross of the places in Nairobi we wanted to visit. We would like to assume that he did indeed do that. If so, then the blame falls on Southern Cross for not doing their homework and finding out where the AHH is.

We were taken to a place where Alan Donavan once had a gallery, TEN YEARS AGO. Now it is a supermarket. Our driver, John, drove in circles as he muttered to himself and desperately asked people in the street if they knew where the AHH was. The low point was when John turned to us to ask us if WE DIDN"T KNOW WHERE IT WAS! It was embarrassing and inexcusable. It was akin to getting in a New York city cab, telling the driver where you want to go, and after haplessly driving around, he turns to you and asks you where that is! We repeatedly urged John to call someone for directions. He finally called his boss, but he was told that it should be there where we were. Apparently they both remembered something by that name being there when they were kids!

Eventually, at our insistence, John's boss got a phone number for the AHH. John was able to call them directly and get clear directions that the location was near Kenyatta Airport - which was the one thing we had known all along and had told him from the very beginning. We arrived an hour late to our appointment at the African Heritage House. That was a valuable lost hour. Not only was the hour itself valuable, based the amount we were paying for the driver (an amount unknown to us because Expert Africa refuses to divulge costs to its clients, a topic we will revisit later), but also because we had to rush our visit. We had to pay for a full tour when it was essentially cut in half, but more importantly our ability to enjoy our visit was extremely compromised. Our (doubtlessly expensive) day with a hired driver fell far short of our expectations.

We would suggest, and we're sure you would agree, that your clients should never be assigned drivers who don't have thorough knowledge of their city, especially when they are told a specific destination in advance! We don't blame John alone for this debacle, but also the management of Southern Cross, and Expert Africa for putting us in the hands of an incompetent organization." Read full review: 11 nights in Africa; 6 on a Kenya safari

"Amazing and life changing!

Suggestions to help us improve our trips or our service:

Please look at including Uganda." Read full review: 15 nights in Africa; 15 on a Kenya safari

"Better than very satisfactory! We love Kenya and have visited many times. This trip was excellent. The camps were well chosen and suited our requirements very well.

Richard Trillo was excellent in planning and arranging this trip. He was thoughtful and proactive." Read full review: 10 nights in Africa; 8 on a Kenya safari

"This was our 6th visit to Kenya and we enjoyed visiting a couple of areas that we hadn't been to before.

All the arrangements worked efficiently and it was really good to experience the 3 contrasting areas. We also felt that by going in December we got particularly good value for money!" Read full review: 12 nights in Africa; 8 on a Kenya safari

"Our transfer from Olakari to Rekaro was very tedious with 2 flights and 2 35km road journeys quite apart from delay at Kenya immigration. The new EVisa was not fully understood by border control. The transfer from Wilson Airport to Jomo Kenyatta Airport was long and dusty but might have been even longer if routing through Nairobi itself. Kicheche camp location was a bit disappointing.

Our trip was amazing but even after planning nearly a year prior we were not able to experience our first choice camp in Naboisho especially as we only saw one vehicle with 2 people from Naboisho Assilia camp over 3 days when we were told that that camp was full." Read full review: 10 nights in Africa; 6 on a Kenya safari

"Richard delivered again! After looking to book with various companies I am so glad we came back to Expert Africa. Richard's in-depth knowledge and enthusiasm for Kenya is a refreshing change from those companies whose 'expert' did a flying trip of a few camps but actually know nothing about the actual country. Keep up the research and the actual trips to Kenya Richard as your knowledge is invaluable.

My husband and I lived in Kenya previously and have visited regularly but this time I took my Canadian 24 year old nephew on a safari that he had been promised since he was a child. It could not have been a more successful nor enjoyable trip!

We stayed for 2 nights at Macushla House (Nairobi), 1 night Aero-Club (Nairobi), 2 nights Elephant Bedroom (Samburu), 3 nights Governors (Masai Mara), 2 nights Encounter Mara (Naibosho Conservancy - Mara).

Nairobi traffic jams are crazy and are only going to get worse. Choosing your hotel and what you want to do needs to take this into account. We wanted to visit the Sheldrick Elephant Orphanage (please go there), the Giraffe Sanctuary (good fun) and Nairobi Game Park (much underrated) and a few shopping areas. Staying at Macushla House meant this was possible without having to deal with much traffic which suited us. We decided to use taxis for one day and then a driver for the second. In hindsight having a driver means you can really please yourselves and change your plans if you want to and I would do this in the future rather than taxis. If you want to go into the city and experience the restaurants and city life then possibly a more central hotel would suit you better.

We had a very early flight out the next morning so rather than chance the traffic and have a ridiculously early start we stayed at the Aero Club which is on Wilson Airport. This is a Nairobi institution and the bar (where we also ate our dinner) was welcoming and interesting and, best of all, was a 5 minute trip from the terminal. The accommodation is very basic but it worked for us. I do not think it would not suit most people.

Elephant Bedroom in Samburu was fantastic in every way. My only complaint is that we did not have time to spend 3 nights here as we usually do. It is one of my favorite Reserves and very different from other locations. This was my second stay at Elephant Bedroom and all of the tiny problems have been dealt with now and the welcoming and efficient staff were fantastic. The animals have the right of way through camp and that makes for wonderful experiences especially with elephants. My nephew's many questions were answered with accurate information delivered with enthusiasm from the guards through to James our guide. Because it is usually so dry you do not get the quantity of game here you get in the Mara but you get varieties of animals you can not see elsewhere and the elephant sightings are incredible. The scenery is also fantastic.

We mixed our time in the Mara between Governors (in the Reserve and a large camp) and Encounter Mara (in Naibosho Conservancy and a small camp). This was the best mixture and each offered us something different and special. If you want to see animals you can not beat the Mara and boy, did we see animals in both places. It should have been the end of the migration but there were still lots of wildebeast and we actually saw a crossing. Where there is food there are predators and we saw lots of them as well. The Mara was still busy so going to Encounter Mara meant we saw wonderful cat sightings with very few vehicles. Encounter Mara also allowed us walking safaris, night drives and a (non-commercial!) boma visit. With their lovely guides and staff we will go back there and I hope others do too as it deserves to do well.

I think the balance of Nairobi Game Park, Samburu Reserve and the two locations in the Masai Mara gave my nephew a varied glimpse of Kenyan wildlife and countryside. He has not stopped talking about it. He absolutely loved the trip but confessed that he did not realise that sitting in a vehicle and looking for animals could be so exhausting! As for me, Kenya has so much to offer that I will return again (and again and again)!" Read full review: 11 nights in Africa; 10 on a Kenya safari

"Wonderful trip.

We are regular safari goers so have a very good idea of what we want and what to expect. We like clear sincere honest communication and like camps that are simple, warm with great guiding and wonderful locations. For most of the trip we got that from all the camps" Read full review: 11 nights in Africa; 11 on a Kenya safari

"Top marks" Read full review: 20 nights in Africa; 12 on a Seychelles holiday