Reviews of safaris to Maasai Mara National Reserve
121 holiday reviews from our travellers of holidays which include Maasai Mara.
Family
Surrey
"Trip of a Lifetime - exceeded my expectations"
I visited Kenya between 22 Aug 2015 and 29 Aug 2015
"It was a truly wonderful and memorable experience which exceeded expectations. Although we were disappointed when the trip had to be cancelled in 2014, it worked out for the better as we received a more personalised trip, tailored to exactly what we wanted and included the stay in Nairobi which was a highlight in itself. Your hotel recommendations were perfect for what we wanted.
We appreciate the honest descriptions on the website and in the brochure and for all the help from Expert Africa, in particular with your flexibility over the transferring of the deposit to the following year, for all the advice on the phone and for your help when we were delayed at Heathrow.
We would like to mention the wonderful service we received from Edward at Southern Cross. He was so much more than the "driver" we had anticipated. He acted as a guide and friend to us during our time in Nairobi, fitting in all the things we wanted to do, which included the Giraffe Centre, Karen Blixen Museum and two visits to the Elephant Orphanage, where he somehow got us the front of the queue at the 11am session. He didn't just drop us off, but came with us to help buy tickets and was very helpful when depositing and collecting left luggage at Wilson. We were delighted when he was there to meet us at Wilson airport on our last day. We really enjoyed our time with him.
Suggestions to help us improve our trips or our service:
We really can't think of anything that you could have done to make our trip better. Everything you organised for us was perfect.
In all my communications with Expert Africa, I always felt that I was dealing with experienced and knowledgeable people who I could trust and who genuinely wanted me to have an enjoyable holiday. Thank you." Read full review: 7 nights in Africa; 7 on a Kenya safari
We appreciate the honest descriptions on the website and in the brochure and for all the help from Expert Africa, in particular with your flexibility over the transferring of the deposit to the following year, for all the advice on the phone and for your help when we were delayed at Heathrow.
We would like to mention the wonderful service we received from Edward at Southern Cross. He was so much more than the "driver" we had anticipated. He acted as a guide and friend to us during our time in Nairobi, fitting in all the things we wanted to do, which included the Giraffe Centre, Karen Blixen Museum and two visits to the Elephant Orphanage, where he somehow got us the front of the queue at the 11am session. He didn't just drop us off, but came with us to help buy tickets and was very helpful when depositing and collecting left luggage at Wilson. We were delighted when he was there to meet us at Wilson airport on our last day. We really enjoyed our time with him.
Suggestions to help us improve our trips or our service:
We really can't think of anything that you could have done to make our trip better. Everything you organised for us was perfect.
In all my communications with Expert Africa, I always felt that I was dealing with experienced and knowledgeable people who I could trust and who genuinely wanted me to have an enjoyable holiday. Thank you." Read full review: 7 nights in Africa; 7 on a Kenya safari
Overall trip
Excellent
SarahSW19
London
"Kenya 2015 - Absolutely fabulous !!"
I visited Kenya between 21 Aug 2015 and 3 Sep 2015
"Really sensational trip !
Some of the best wildlife viewing I've ever had .
Lovely accommodation - would definitely go back to Rekero .
Feel a bit mean about comments I made regarding Little Governors , and I know it's very popular with many people , but
I just felt they are falling behind the competition somewhat. Particularly the food .
Many thanks to Richard Trillo for all his advice in the planning of this trip !
Will definitely use EA again
Suggestions to help us improve our trips or our service:
Tell people that if they already have a visa when they arrive at Nairobi airport - do nand in the ""Visa"" line at immigration
Use the ""Other passports"" line
( go figure !)
Otherwise you will have to queue up twice!
Our transfer cars were absolutely great . Our driver Eddie said to say Hi to Richard Trillo.
We were told that the morning visit ( 11am - noon) to the David Sheldrick elephant orphanage was a bit of a bunfight and that as we had adopted two elephants and therefore qualified to visit at 5pm when they come home to bed ( by arrangement) - we should do that and not go at 11am.
The experience was great and there were only about 25 people there .
But the shop was closed at 5pm - and we had wanted to buy a hat that we had seen somebody else on our travels wearing.
So go early if you want to visit the shop too.
Nanyuki airport is really nice and has Wi-fi . Good restaurant and souvenir shop.
Nobody weighed our luggage anywhere except at Wilson airport - and even there they were not as strict as expected" Read full review: 13 nights in Africa; 12 on a Kenya safari
Some of the best wildlife viewing I've ever had .
Lovely accommodation - would definitely go back to Rekero .
Feel a bit mean about comments I made regarding Little Governors , and I know it's very popular with many people , but
I just felt they are falling behind the competition somewhat. Particularly the food .
Many thanks to Richard Trillo for all his advice in the planning of this trip !
Will definitely use EA again
Suggestions to help us improve our trips or our service:
Tell people that if they already have a visa when they arrive at Nairobi airport - do nand in the ""Visa"" line at immigration
Use the ""Other passports"" line
( go figure !)
Otherwise you will have to queue up twice!
Our transfer cars were absolutely great . Our driver Eddie said to say Hi to Richard Trillo.
We were told that the morning visit ( 11am - noon) to the David Sheldrick elephant orphanage was a bit of a bunfight and that as we had adopted two elephants and therefore qualified to visit at 5pm when they come home to bed ( by arrangement) - we should do that and not go at 11am.
The experience was great and there were only about 25 people there .
But the shop was closed at 5pm - and we had wanted to buy a hat that we had seen somebody else on our travels wearing.
So go early if you want to visit the shop too.
Nanyuki airport is really nice and has Wi-fi . Good restaurant and souvenir shop.
Nobody weighed our luggage anywhere except at Wilson airport - and even there they were not as strict as expected" Read full review: 13 nights in Africa; 12 on a Kenya safari
Overall trip
Excellent
Mr & Mrs Q
Berks
"July 2015 Trip"
I visited Kenya between 30 Jul 2015 and 10 Aug 2015
"Great trip all camps lived up to expectations all offering something different. Game drives excellent lucky to see both leopard and cheetah kills which is rare to see both.
The full migration not yet happening as wilder beast content with grasses in Tanzania and major crossing not expected until Sept/Oct
Suggestions to help us improve our trips or our service:
No
Would certainly recommend Expert Africa to other travellers." Read full review: 11 nights in Africa; 10 on a Kenya safari
The full migration not yet happening as wilder beast content with grasses in Tanzania and major crossing not expected until Sept/Oct
Suggestions to help us improve our trips or our service:
No
Would certainly recommend Expert Africa to other travellers." Read full review: 11 nights in Africa; 10 on a Kenya safari
Overall trip
Excellent
Mrs JR
London
"My Jun 2015 trip"
I visited Kenya between 14 Jun 2015 and 22 Jun 2015
"Kicheche camp was extremely well run with great service and management.
Rekero was quiet, and a wonderful unique experience, but clearly management is going through a transition. This is understandable.
Walks at Naboisho camp were fantastic, as was the wildlife there. Service was decent but not up to standards of the other camps.
Transfer on the final day in Nairobi with Southern Cross was a disappointment and uncomfortable since the two guys took us to the mechanic to switch vehicles, stopped at an unsolicited tourist shop, got lost, and were nowhere to be found after dinner, requiring us to search the hotel to find them and tell them we were ready to go to the airport."
Read full review: 8 nights in Africa; 8 on a Kenya safari
Overall trip
Excellent
Mr & Ms S
London
"My Feb 2015 trip"
I visited Kenya between 26 Feb 2015 and 7 Mar 2015
Overall trip
Excellent
C & J
Park City, UT
"My Nov 2014 trip"
I visited Kenya between 23 Nov 2014 and 6 Dec 2014
"Overall the trip was a joy from initial planning to our return home.
I was first attracted to the EA web site by the concrete, hands-on reviews. Richard patiently answered our questions and dealt with our changing plans as we coordinated with friends working in Kenya. Once in country all our reservations, transfers and stays went smoothly except for one minor payment problem. The camps we visited were accurately rated and described on the EA site.
Although we arranged the Zanzibar portion of our trip on our own, James D. gave us good advice on our options there." Read full review: 13 nights in Africa; 7 on a Kenya safari
I was first attracted to the EA web site by the concrete, hands-on reviews. Richard patiently answered our questions and dealt with our changing plans as we coordinated with friends working in Kenya. Once in country all our reservations, transfers and stays went smoothly except for one minor payment problem. The camps we visited were accurately rated and described on the EA site.
Although we arranged the Zanzibar portion of our trip on our own, James D. gave us good advice on our options there." Read full review: 13 nights in Africa; 7 on a Kenya safari
Overall trip
Excellent
Mrs H
Warwickshire
"Big Adventure"
I visited Kenya between 6 Sep 2014 and 12 Sep 2014
"Excellent. It was an intense experience that really did exceed our expectations; it was just like the documentaries and films that you have seen over the years. We saw everything we hoped to... and animals and birds that we never knew existed.
I'd like to mention our transfer driver, John, who looked after us between the 2 Nairobi airports. He took great pride in looking after us at all times as we asked to be taken on quite a few detours and his friendly attitude and "mother hen" nature really put us at our ease in what for us was a very different environment from anything we'd experienced before.
For the entire holiday it was strange, but good, to be able to mentally sit back and be completely managed by others, leaving us to enjoy the moment without having to worry about how to achieve the next steps." Read full review: 6 nights in Africa; 4 on a Kenya safari
I'd like to mention our transfer driver, John, who looked after us between the 2 Nairobi airports. He took great pride in looking after us at all times as we asked to be taken on quite a few detours and his friendly attitude and "mother hen" nature really put us at our ease in what for us was a very different environment from anything we'd experienced before.
For the entire holiday it was strange, but good, to be able to mentally sit back and be completely managed by others, leaving us to enjoy the moment without having to worry about how to achieve the next steps." Read full review: 6 nights in Africa; 4 on a Kenya safari
Overall trip
Excellent
Mr P & Ms F
London
"Exceelent. A wonderful trip"
I visited Kenya between 16 Jul 2014 and 23 Jul 2014
"We had an excellent trip.
Timing was just about right--ie a week.
The Base camp Mara camp could have been better but it was only one night and set the other two camps up." Read full review: 7 nights in Africa; 7 on a Kenya safari
Timing was just about right--ie a week.
The Base camp Mara camp could have been better but it was only one night and set the other two camps up." Read full review: 7 nights in Africa; 7 on a Kenya safari
Overall trip
Excellent
Mr R
Newberg
"My Feb 2014 trip"
I visited Kenya between 9 Feb 2014 and 16 Feb 2014
"Our experience with Expert Africa was excellent overall. Our contact, Ellie Dunkels, was terrific to work with during the planning and confirmation of our trip. She is professional, knowledgeable and efficient. Our complimentary copy of The Rough Guide to Kenya was also an excellent resource and much appreciated."
Read full review: 7 nights in Africa; 6 on a Kenya safari
Overall trip
Excellent
Mr T & Ms C
Cheshire
"My Jul 2013 trip"
I visited Kenya between 2 Jul 2013 and 15 Jul 2013
"The overall trip was excellent with the Rekero and Naboisho camps being the highlight. Ellie from Expert Africa was very responsive and helpful and she was good at identifying the type of holiday we wanted from our emails and telephone conversations.
Expert Africa provide lots of advance information and contact numbers in case of emergency but there were no problems at all with the trip organisation. I have already recommended using the company to several friends" Read full review: 13 nights in Africa; 13 on a Kenya safari
Expert Africa provide lots of advance information and contact numbers in case of emergency but there were no problems at all with the trip organisation. I have already recommended using the company to several friends" Read full review: 13 nights in Africa; 13 on a Kenya safari
Overall trip
Excellent
121
reviews of Maasai Mara by travellers since August 2007
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