Travel reviews by Mrs JR from London

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We are delighted that overall these guests had such an enjoyable trip and we very much appreciate their comments on the camps – further expanded in the actual reviews.

On their last day, these travellers had an afternoon free in the Nairobi area and booked an excursion to Kiambethu tea farm with us. We have heard back from Southern Cross and they are very disappointed with the conduct of their driver. Drivers are not authorised to make unrequested stops, nor to transport other drivers to their vehicles. They also say they should always be fully prepared for the route of every journey (as indeed we have invariably found them to be), and should always be found as and where arranged after travellers have finished meals and other visits. On this occasion, the very experienced driver clearly performed well below expectations and Southern Cross sincerely apologise to these travellers for this lapse. Expert Africa has been using this company for a number of years and we have always found them highly professional and competent.