Reviews of holidays to Pemba Island

"Overall great ….

Tam, from enquiry to amending the draft plan to booking to documentation as good as any (quality rather than too much quantity info)

Accommodation in Dar Sheraton (very good) both camps (wonderful!) and Pemba (palatial villa) outstanding.

Flights/transfers all punctual

Game drives/walks excellent guiding, flora, fauna, birds. Both camp teams brilliant.

Tam, your responsiveness to Elaine’s health issue was top class with help from Mollie in Kichaka and Abeid in Pemba

But….

Advance info on page 15 of the travel document on suitcase dimensions sizes is incorrect for Auric Air (a full size case is fine)

No confirmation in Dar hotel of pick up time, especially because on arrival our driver thought we were staying at the Hyatt. To ensure we’d be collected next morning at the Sheraton we repeatedly phoned (with the help of the hotel) the local agent (Kearsley?) but it just rang out. We tried again 3 hours later and confirmed.

No prior info regarding Zanzibar/Pemba ‘mandatory travel insurance’ of $88 on arrival. It’s superfluous as it duplicates our worldwide insurance, just a disguised government tax.

Africa Assist was like talking to a US hospital! First question - what’s your insurance policy number, they didn’t recognise it or listen. It took another 2 hours before they contacted us and then only after Expert Africa’s intervention. They then followed up (unnecessarily) in the following days maybe to try to make up for their initial unhelpfulness? Lucky it wasn’t an emergency." Read full review: 13 nights in Africa; 12 on a Tanzania safari

"We had a great trip, particularly the wildlife parts and our visit to Kichaka and Beho Beho.

Fundu Lagoon was disappointing." Read full review: 16 nights in Africa; 15 on a Tanzania safari

"This was the most amazing trip to Tanzania ever. With the help of Jessica at Expert Africa everything went like clockwork and she has always been on hand to help with any queries even while travelling.

Great service with exceptional attention to detail that made such a memorable experience for us.

Would always use Expert Africa" Read full review: 15 nights in Africa; 14 on a Tanzania safari

"Expert Africa managed everything from tailoring our trip to our preferences to then booking and making sure everything went completely seamlessly.

We absolutely loved our trip and it was the trip of a lifetime!

Thank you so much for everything you did for us, it was so special.

I cannot fault anything Expert Africa organised for us." Read full review: 16 nights in Africa; 14 on a Tanzania safari

"Another great trip, thank you very much. I am mostly clear about what sort of trip I am after but find it very useful to be able to bounce ideas and get further information and guidance from Expert Africa.

I greatly appreciate the end to end service that Expert Africa provides, which takes away any little worries concerning travel arrangements.

The 'meet and greet' service and the use of a hotel room between flight connections is a particularly welcome feature." Read full review: 15 nights in Africa; 12 on a Tanzania safari

"Our trip was amazing and Jessica was there to answer any questions and help with any changes we requested.


Suggestions for improvement:

One thing we thought was we almost would have rather done beach then Safari as we were so tired on the Safari from traveling. But we didn’t want to miss anything. This is probably only an issue for people coming from the US though!" Read full review: 13 nights in Africa; 12 on a Tanzania safari

"This was truly amazing and a holiday of a lifetime.

Suggestions to help us improve our trips or our service:

No, but thank you for answering all of my questions. Your advice was sensible and enormously helpful as we hadn’t been on Safari before." Read full review: 12 nights in Africa; 11 on a Tanzania safari

"One of our top holidays, brilliant planning by the Expert Africa team who managed to achieve two accommodation upgrades!

All our requirements were met and even after two cancellations over the COVID years we maintained all our original bookings dates ( 3yrs on) times and schedules.

Perfect planning seeing the migration in the southern Serengeti then fly on to the northern Serengeti to wildlife watch up there.

All our accommodation in mobile camps were high quality venues and of course Mkombe’s house was just an amazing experience.

Our final chill and relax at the Manta resort was perfect. What a place?!

I would like to thank the Expert Africa team for all their hard work planning and amending this trip through several difficult years. We were always given friendly and extremely efficient service and Jessica Plumb was totally brilliant. She was easy to contact and always available to answer questions or make adjustments to our plans. We would like to thank her so very much." Read full review: 19 nights in Africa; 17 on a Tanzania safari

"Our trip was quite the odyssey. A long itinerary with lots of moving parts.

I was surprised and impressed by Expert Africa who took care of the hiccups and responded quite promptly to take care of the unforeseen circumstances that pop up on a trip like this.

I wish I could book EA for all of my trips, easily the best agency I have ever worked with.

Suggestions to help us improve our trips or our service:

No, you are top notch." Read full review: 28 nights in Africa; 21 on a Tanzania safari

"Our fourth trip to Africa with Expert Africa was another memorable adventure.

Expert Africa has always done an excellent job putting together workable itineraries that meet our (sometimes particular) travel goals. For this trip they had to deal with the vicissitudes of COVID testing requirements as well. The result was a wonderful sequence of adventures across beautiful Zimbabwe and Tanzania and was everything we hoped it would be.

Many thanks to our friends at Expert Africa.

Suggestions to help us improve our trips or our service:

No suggestions" Read full review: 24 nights in Africa; 12 on a Tanzania safari