"Excellent. Pick ups from/to flights on time and well organised

Suggestions to help us improve our trips or our service:

Sort out the luggage allowance and make sure the information in the guidance matches the experience on the ground.

This feedback has taken over 45 minutes. We are not trained touch typists but even if we were we could not have done it in the 10-15 mins you suggested." Read full review: 12 nights in Africa; 11 on a Tanzania safari

"We had decided to take our two teenage daughters on the 'holday of a lifetime' to Africa and that is what it turned out to be!

Suggestions to help us improve our trips or our service:

I can't think of any! Thanks Claire" Read full review: 12 nights in Africa; 7 on a Tanzania safari

"I had such high hopes of this trip, I've spent all my life wanting to go on safari. In every measure it lived up to my hopes - and exceeded them.

I cannot wait to visit Africa again, and will certainly do so with Expert Africa.

You were super helpful in helping with planning and guidance and it all worked so well.

Suggestions to help us improve our trips or our service:

We only had one glitch, and it was very small. When we arrived back at Dar airport from Selous Impala, our driver was not there to meet us. It turned out that he was waiting at Terminal 2 and we were at Terminal 1. We managed to find out the phone number and borrow a phone and all was sorted out.
If the telephone number of the transfer company, Kearsley, had been on the form somewhere, this would have helped. But this is only the smallest quibble in what was a most wonderful holiday.

I'm running out of superlatives!

Thank you Eleanor and your team" Read full review: 13 nights in Africa; 12 on a Tanzania safari

"." Read full review: 13 nights in Africa; 7 on a Tanzania safari

"Our trip was fantastic from beginning to end.

Your recommendation of the Selous was excellent as we saw all the animals we could wish for and enjoyed the extra activities of river/lake trips and fishing.

As a family group there was something for everyone.

Suggestions to help us improve our trips or our service:

No, you thought of everything!" Read full review: 15 nights in Africa; 6 on a Tanzania safari

"# Please also refer to our 14 June letter to Ellie and Liz, with our Expert Africa experience to that date. [Ed: See below for extract from this letter.]

# Thank you both for arranging a faultless trip which was close to perfect. We are already looking at a future trip and will keep an eye open for further news of Coastal's new KILIMATITI Camp that we understand is currently being built near the Olduvari Gorge.

Asante,
Brian and Colin

Suggestions to help us improve our trips or our service:

# tipping safasri camp staff - please see earlier comments on Mdonya page. We feel very strongly that the tip box is the best solution so that all the camp staff share in the guests tips. Not all guests had had the benefit of Expert Africa's comprehensive literature so it is important that the camp managers gently weave in the tip box solutioin into their welcome briefings.

# we were very pleased to have arranged to overnight in Dar before going on safari. Indeed several of the Manze guests (not Expert A clients) were quite envious as even though their BA flight arrived on time, they apparently found the process of changing terminals, sorting out baggage to store etc etc somewhat stressful in order to make the 8.30 flight to Selous. Clearly there are cost implications but perhaps worth considering sowing the seed of overnighting to future clients? The point was underlined as the inbound BA flight on 23 July arrived some 45 minutes late, which meant a huge challenge for Coastal if there were any clients booked on the 8.30 Selous flight?

# day in Dar - the pre-booked car proved to be a wise decision. In particular, we were very impressed that our Kearsley driver was well briefed and had a copy of the suggested itinerary that we had shared with Liz and he was a useful mentor when buying presents. We eventually found 'Wonder Workshop' and although they had just closed, we were made very welcome - thanks for the recommendation. Also, we recommend lunch on the balcony of the Karamba Cafe, Sea Cliff Hotel - G&T's and a superb seafood platter overlooking the Indian Ocean was a great scene setter for what proved to be a superb safari." Read full review: 10 nights in Africa; 9 on a Tanzania safari

"I count myself as very lucky for having been able to take this trip to Rwanda and Tanzania. Both countries are so beautiful, and it is a profound spiritual experience to see nature in such raw form.

From a practical standpoint, everything went smoothly, and from the moment I boarded the BA flight to Nairobi, I didn't have to give a thought to logistics, and was just able to relax and focus on the trip. This was my third trip with Expert Africa and I can't imagine using another travel agency. I really trust Expert Africa and would not hesitate to recommend them to anyone." Read full review: 14 nights in Africa; 8 on a Tanzania safari

"Overall, we enjoyed our trip especially because it provided us an opportunity to spend time with dear friends.

Although we were not entirely satisfied with Sand Rivers or Pole Pole, our dissatisfaction was mainly due to issues that could be resolved through somewhat more strict management of these properties.

Furthermore, what disappointed us about the Sand Rivers guiding may be why others think their guiding is superb. In other words, our dissatisfaction was due more to a mismatch of philosophy than any particular failing of the guide.

Suggestions to help us improve our trips or our service:

Claire was a pleasure to work with. She responded to my emails quickly and with all the information I needed.

Although we were not entirely satisfied with either Sand Rivers or Pole Pole, the reasons for our dissatisfaction have nothing to do with Expert Africa or Claire. I wouldn't hesitate to work with Expert Africa again." Read full review: 16 nights in Africa; 15 on a Tanzania safari

"Absolutely fantastic.

Sorry Claire that it has taken so long to sing your praises but you and others created the most amazing trip for us yet again ." Read full review: 23 nights in Africa; 13 on a Tanzania safari

"We had amazing safaris, and saw so much more Big Game than we dared hope. The camps were fabulous.

All the Guides, Trackers, Drivers and Ascari were of the highest standard.... Huge thanks to them all.

Diving on Mafia Island, I saw amazing corals, shark, ray, and swam with Whale Shark. Wow

Suggestions to help us improve our trips or our service:

Planning a return........" Read full review: 13 nights in Africa; 12 on a Tanzania safari