Botswana: reviews from our travellers

"Susannah assisted us in planning our trip and helped point us in the direction of camps that fit our needs. Chris was also very helpful in answering our questions about appropriate photography equipment. We also appreciated Lucy's help with our last-minute questions.

This resulted in an experience that we will remember for the rest of our lives.

Suggestions for improvement:

We were originally booked on a morning flight from Maun to Johannesburg on our last day in Botswana, but we were on the stand-by list for the mid-afternoon flight that day. Shortly after we booked our trip, seats opened up on the afternoon flight and our booking was changed accordingly. Because we were scheduled on an 8am flight from Mapula to Maun, we think our changed booking was not updated with either Mack Air or Mapula Lodge. However, the connecting flight was pushed back and we were able to enjoy our morning game drive. That minor hiccup is our only suggestion for improvement, but it did not detract from our wonderful experience overall.

We would definitely recommend Expert Africa to our friends and family.

For the photographers amongst our travellers, these travellers also observed, by email after their trip:

We just returned from our trip to Botswana yesterday. What an amazing experience! We were only there for 8 days, but I can't count the number of impressions we collected on the way.

I just wanted to follow up with you regarding the discussion we had regarding lens selection. Per your advice, the 100-400 lens was definitely the right way to go. The extra zoom came in very handy -- the majority of my pictures were taken in the >200 mm range -- and bumping the ISO was usually enough to deal with the low light situations. Tellingly, one of the guests we rode with at Kwando had both the 100-400 f/4.5-5.6 and the 70-200 f/2.8 lenses, and he didn't use the latter at all during the 3 days we spent together on game drives.

Your advice on the flash was also good. Too bad I pulled my clip-on flash at the last moment due to weight concerns and the mistaken belief that I wouldn't be able to use it on animals at night. I later learned that it would not have bothered animals with night vision, and it would have come in handy on two occasions (you were also right about this). But we'll still have the memories.

Thanks again for your help. My girlfriend and I absolutely loved it in Africa and are already thinking of doing a trip to Uganda in two years. We'll keep in touch.

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Oh, by the way, I highly recommend online lens rentals for people who only want such expensive lenses to use every once in a while. It cost me about $160 for a three week rental, and the lens was insured in case anything happened to is (easing my mind very much). Based on a friend's recommendation, I used www.lensrentals.com [Ed: this is a US-based company], and I think they have similar services in the UK.

I think a lot of amateur photographers would love the opportunity to go on safari with such an incredible lens without having to invest over $1500 in something they will not be able to use very often. You can really tell the difference between my pictures and my girlfriend's pictures (she used my entry-level zoom)." Read full review: 9 nights in Africa; 7 on a Botswana safari

"This was a lovely trip, we enjoyed every minute of it. Lucy got it absolutely right in the order we did things. It was lovely to chill out at the Zambesi Sun for the first 4 days with the game drives at Chobe and Kafue following. This gave us the chance to get very close to all the animals we had hoped to see and to photograph them. The walking safari following on meant there was no pressure to see and get very close to any of the animals and we could enjoy the walks and savour Africa at a leisurely pace with animals getting close to us when we stayed still.

All the places we stayed in were very special and was just the sort of safari we had hoped for. There was a bit of pressure on animals in Chobe with 4 cars watching lions at one point but there was fantastic amounts of game there. The boat trip was particularly lovely and we watched elephants drinking from the river and 100's of birds.

It was very easy to move from one part of the holiday to the next and all links and transfers were perfect. Hard to imagine that so many links and transfers and border crossings could go without a hitch!

At the planning stage, Lucy listened carefully to me and made absolutely the right recommendations. She remained cheerful through 2 sets of reboookings caused by BA changing flight days. She and Anna are obviously well known and respected in Zambia. Lucy's service was so good that I have booked my next holiday to Equador and Galapagos through Sunvil, and hope to book Namibia in the future. Pity that Expert Africa didn't organise the weather!

Suggestions for improvements:

It was the quality of your service before booking that made us book with you, irrespective of price. We could easily have done this trip cheaper by making our own arrangements - but I wouldn't like to be in Africa without Expert Africa! Just the thought of the Zambia|Botswana border without Expert Africa makes me go cold. What other firm gives clients their consultants mobile numbers in case of emergencies?

Matchless service and nothing could have been improved." Read full review: 23 nights in Africa; 12 on a Zambia safari

"The trip certainly was a grreat experience and we enjoyed the wildlife and the people very much.

What is always difficult is the estimation of a good itinerary - there were some days that we were more in the car than we planned or expected to be, but it's difficult to avoid unless you go again to a place you already know a little bit." Read full review: 26 nights in Africa; 17 on a Namibia trip

"This was the most expensive holiday we have ever taken - but it was truly worth it. Botswana seems to have got it just right. There was no commercial feel to it, just observing the natural world, and being guided by locals who you felt genuinely care about the environment, love their jobs, are well trained and justly proud of their country.

Suggestions for improvements:

You are right - it really is COLD in the mornings! Lots of layers are the best things to take - and I was very pleased I had my gloves.

We took your advice on the order we did our trip, and for safari novices it was really good - the night in Motsentsela to acclimatise, then starting the trip at Muchenje - luxurious and a good overview - then Lagoon where we got a bit more involved by following the wild dogs, and some hunting lions, and then finishing with Grant at Santantadibe where we really felt a part of the African bush.

I cannot think of anything that could have improved our trip (oh, perhaps if we could have stayed longer..)" Read full review: 12 nights in Africa; 7 on a Botswana safari

"Despite comments made on the previous page about our time at Linyanti, we enjoyed the holiday as a whole and had some excellent and unique experiences. We don't think the additional cost of travellilng to Botswana was worth it since there was no more exclusivity than we have received elsewhere e.g. Beho Beho in the Selous and Chongwe River House in the Lower Zambezi NP - both booked through Expert Africa.

Suggestions for improvements:

Maybe have more confidence in sending more tourists to Vic Falls ...?" Read full review: 8 nights in Africa; 6 on a Botswana safari

"Several times on the trip staff at our various locations commented positively on how well organized this trip was, how every detail of our ongoing trip was confirmed and that people all along the way were expecting us. We were also impressed that several folks knew Chris McIntire and spoke so highly of him. Well done!

We have already recommended Expert Africa to several of our friends who are looking to travel to southern Africa and we will always use yoru services in future trips there. Thank you so much for all your work setting this up, knowing the best places to go, it was really the trip of a lifetime!

Two suggestions: we traveled by car from Gaboronne to Kasane (which we suggested and wanted to do) but wouldn't again because the road from Francistown to Kasane is the most horrendous road we have ever been on...I can't believe they even let cars attempt it...huge craters in the road big enough to swallow a VW mini-bus, we ended up driving way over on the shoulder to avoid wrecking the car. It doesn't look like this road is going to get fixed any time soon, either so please insist that people need to hire a 4x4 vehicle if they are going to drive on it.

Likewise with the road to the Rhino Camp (it wasn't as bad as the road in Botswana). It would have been wiser for us to hire a 4x4. While we managed to travel fine on these roads, the stress of not wanting to damage the undercarriage (which was not covered in the insurance) and the rush to get to the Rhino camp pick up location on time--made us with we had a vehicle with more clearance.

Overall it was a wonderful trip. Again thank you Maruska for all your hard work getting this together. We will look forward to using Expert Africa again on our next visit to southern Africa.

Suggestions to help us improve our trips or our service

I think I've put these into the regular comments. Hard to say how it could have been improved at all. Expert Africa ROCKS!" Read full review: 28 nights in Africa; 11 on a Namibia trip

"We will return to Africa.

Very impressed and pleased by Expert Africa service -timely, courteous, knowledgeable (expecially about the selection of camps), well-organised.

Suggestions for improvements:

We were very satisfied. Well done, and thank you." Read full review: 15 nights in Africa; 13 on a Botswana safari

"Just one comment. I would not particularly recommend the guest house we stayed in for one night at Johannesburg. We felt the dinner was a rip-off and the accommodations were only acceptable. The transportation to and from the airport, however, worked very well indeed.

Suggestions for improvement:

When we go again, which we plan to do, we will certainly contact you guys. [Ed: this means Expert Africa!]

Everthing was very well organized and all went smoothly." Read full review: 10 nights in Africa; 9 on a Botswana safari

"It was excellent 12 days to remember. it is very private and wild. it´s our 5 safari Tanzania, Namibia and 2 South Africa. it´s a pity you don´t have a Ocean and wine.

Wine is a big interest so next year the whole family 10 persons go to South Africa. But I and my husband are going back to Mombo for the animals and Zarafa for the location." Read full review: 12 nights in Africa; 10 on a Botswana safari

"We didn't know what to expect on our trip and what a wonderful experience we had. Maruska did a fantasic job creating an itinerary that matched our interests and our budget. We enjoyed all of our accommodations, tours, etc...throughout our trip. We had the added challenge of a nine hour time difference but this was never an issue.

Maruska always answered any questions we had with a very detailed email response and promptly called whenever we'd set up a time/day to talk by phone. We appreciated the detailed information and the inclusion of the Bradt Namibia guide. The Bradt Namibia guide we found to be even more helpful once we were on our trip, reading it regularly as we made our way from place to place. The descriptions and information was very helpful, the "notes for travelers" were extremely helpful as well.

We felt so well prepared for this trip from all the information Expert Africa provided us, there were no surprises and things unfolded seamlessly.

The reviews on your web site were helpful to us as it provided us with information, insight in regards to what we could expect. We like that they are unfiltered and when Expert Africa would comment/respond to a review that was less than favorable. We really hope our reviews will be helpful to other travelers and are sorry it has taken us so long.

The recommended length of stay was helpful and we felt accurate based on our experiences. The length of stay for most of the places we stayed was 2 nights and we wondered if that would feel too quick, however, we felt very satisfied as we went from place to place. We felt like we'd experienced the activities and seen as much as we could within out stay. While we enjoyed all of our accommodations if we were to highlight some it would be Onguma Tented Camp, Etendka Camp, Khwai Tented Camp, and Mapula Lodge. Onguma and Mapula were definitely luxury experiences were are not necessarily accustomed to, however, we enjoyed them completely - we appreciated the simplicity of Etendka and Khwai.

We are already planning on another visit to Southern Africa and we would readily work with Maruska and Expert Africa again!

Suggestions to help improve trips and service:

The only thing we might do different was a 2WD car with more clearance. Many of the roads we traveled on weren't much different than roads we drive in Alaska, however, in Alaska we have a 4WD vehicle with more clearance than what we had. So, driving on some of the roads in a 2WD vehicle was different for us. We understand that because of our trip budget we pretty much had to go with the car we had and things really did work out well. However, if someone can afford it we believe a 2 wheel drive vehicle is sufficient for the self-drive we did in Namibia but having one with more clearance than an economy sedan would be better." Read full review: 20 nights in Africa; 13 on a Namibia trip