Africa: Reviews from our travellers

"This was truly the trip of a lifetime!

Megan was great to deal with. She had wonderful ideas about where we should go; we really liked the camps and the private mobile safari was a once in a lifetime wonderful experience. Because of Covid and an unexpected shoulder surgery, she had to schedule and reschedule everything 3 times, which she did without complaint.

She suggested that we spend the night in Johannesburg at City Lodge Tambo both on the way there and back which was a great suggestion. (We were also able to leave one piece of luggage there while we went on safari).

We would heartily recommend using Expert Africa for a trip to Botswana." Read full review: 14 nights in Africa; 12 on a Botswana safari

"Really good trip overall. The transport issue mentioned in Namibia did not set the best tone and I admit to being worried about how the rest of the trip would go after that happened.

Everything was great from there on out, except until the very end when two persons in my traveling party tested positive for COVID at Splash Camp, Botswana. There were a lot of details that needed help and attention for these two persons when they were told they had to stay in Botswana an extra five days, at a camp with zero internet availability. The camp does have a satellite phone for emergencies. They reached out to Expert Africa to request help in making alternative travel arrangements and important notifications to people at home and received zero assistance.

This lack of helpful response did not set well with us as a group of five travelers having spent a combined (approximate) $50k between us on this once in a lifetime type of travel experience. So the beginning and end of the trip were not the most shining examples of Expert Africa’s service. But the majority of our trip was great. So take that information any way you wish. Just sharing our true experiences." Read full review: 19 nights in Africa; 7 on a Zambia safari

"Absolutely fantastic holiday.

Twice postponed due to covid it did not disappoint when we finally got there.

Everything went extremely smoothly, it was both exciting and relaxing at the same time and we cannot wait to go back.

Suggestions to help us improve our trips or our service:

No, I think the service is well above and beyond what can be expected and so was our trip" Read full review: 15 nights in Africa; 14 on a Namibia trip

"My memory is that I asked Sabina to get us the perfect experience when I very first spoke to her. She did! This was our third visit to Namibia (the only one booked through Expert Africa) and it was the best of the lot. Absolutely every detail was better than we had expected. Everything went completely according to plan. That this happened while the planning was mostly done in the midst of a worldwide pandemic, when nothing seemed to stay the same week to week, is astonishing. I can’t imagine the amount of work that was going on in the background.

Every question (no matter how daft) was answered in full. Documents etc were sent out in a timely manner and were of good quality. There were handy little extras included too - such as a credit-sized card detailing all phone numbers that could be required in an emergency and a booklet giving information about hire car return, tipping and all the other things that are better to know than not.

The only critique I would have is that it would be helpful to offer a sat nav with the hire cars, or perhaps to give more detailed driving directions. The tourist map provided (seemingly to all tourists, whoever they booked through) was not completely accurate and, therefore, was the subject of many conversations with other travellers. It was also old, so did not cover the new roads around Windhoek which made the journey to the airport, um, “interesting”. Fortunately, we had given ourselves plenty of time and had a vague memory of the roads around Windhoek but could have got completely lost. In fairness though, Google maps was of no greater help.

All in all an amazing holiday. Thank you Sabina (and Expert Africa generally). We will be back," Read full review: 20 nights in Africa; 17 on a Namibia trip

"Fantastic!" Read full review: 15 nights in Africa; 6 on a Botswana safari

"Overall it was a wonderful experience.

Claire steered us well in picking Ilala and Davisons...we were welcomed everywhere, particularly after a tough couple of years. We heard from other travellers of their experiences at other areas, and certainly we would like to explore these in due course." Read full review: 7 nights in Africa; 6 on a Zimbabwe safari

"As usual with Expert Africa every thing went like clockwork. We recommend you every time!

Only place I was not that happy with was Latitude 13 but not sure what other options there were to get a PCR test done even though we did not need it in the end." Read full review: 11 nights in Africa; 7 on a Malawi trip

"A truly outstanding trip - one of a lifetime.

We cannot thank Lucy (our Expert Africa advisor) enough. Lucy did a truly remarkable job in very trying circumstances - as we had to defer the trip three times due to Covid. She managed these deferrals in exemplary fashion with remarkable, patience, good humour, resilience and integrity .Her recommendations and guidance in choosing locations was perfect as she clearly listened to our views and we felt in safe hands throughout.

The attention to detail and communication was second to none.

Exemplary!" Read full review: 14 nights in Africa; 8 on a South Africa trip

"Everything was perfect from organization to the actual trip" Read full review: 5 nights in Africa; 4 on a Botswana safari

"I was really happy that finally I traveled to Mana Pools. I had to postpone this trip for 2 years and had to change my itinerary many times.

Covid-19 pandemic is going to be over soon and we are starting to get back our normal.

Thank you Claire, for being patient and supportive. I will plan my trip to African countries with Expert Africa again." Read full review: 10 nights in Africa; 7 on a Zimbabwe safari