Reviews of trips to Stone Town

"Very satisfactory.

Suggestions to help us improve our trips or our service:

no" Read full review: 13 nights in Africa; 4 on a Tanzania safari

"Great holiday, good balance of activities, staff in camps really good, especially the guides." Read full review: 13 nights in Africa; 6 on a Tanzania safari

"We absolutely loved this holiday. It was well organised by Expert Africa and all transfers were on time.
We kept telling each other how different this was and it certainly felt different from holidays we have been on before.

Loved the safari and Zanzibar was beautiful.

Feedback response:

None at all. We were delighted with the trip and the service we received from Expert Africa.

Thank you very much." Read full review: 15 nights in Africa; 6 on a Zanzibar holiday

"Overall...perfect trip.

For the most part, everything ran smoothly. Transfers were on time, reservations were all correct. Only hiccup was at Kati Kati, where we were directed to three different camps before finding the correct one. Other than that the trip was truly amazing. Each place knew we were on our honeymoon and did special little things for us.

Nomad Tanzania, and especially our guide, Cornelius, were amazing. Made our trip so much better than we could have expected. Will be recommending an African trip, Maruska, Nomad, and Expert Africa to all our our friends and families.

Suggestions to help us improve our trips or our service:
None." Read full review: 18 nights in Africa; 10 on a Zanzibar holiday

"The trip was really well paced with enough time in each place to feel like you had enjoyed everything on offer. Also a great mix of relaxation focussed places and camps who excelled at giving a really excellent safarii experience, plus enough time at the end for some culture and history.

I think we both came away feeling we wouldn't have wanted anything else in our honeymoon and wouldn't have changed a thing." Read full review: 12 nights in Africa; 5 on a Tanzania safari

"Overall, I am quite satisfied with my trip. I found that all details were perfectly organized. We had no problems at all with reservations of airlines and hotels. All previous information before the trip was very helpful, as well as the books that we received." Read full review: 25 nights in Africa; 6 on a Tanzania safari

"Brilliant experience - need to invent some new adjectives
Holiday of a lifetime

Very well organised, with camp sites and hotels taking real care to ensure you were getting the most out of the experience
The guides in Kwihala were world class going way beyond the call of duty - not that they saw it as a duty
It shows how important it is to do your research because the camps were very different and complimentary." Read full review: 15 nights in Africa; 8 on a Tanzania safari

"." Read full review: 12 nights in Africa; 6 on a Zanzibar holiday

"Absolutely fantastic!

Thanks so much to Liz for organising our perfect Silver Wedding Anniversary trip, it surpassed all our expectations and was utterly memorable." Read full review: 13 nights in Africa; 6 on a Tanzania safari

"We are hard core independent travellers but booking this trip with Expert Africa has made us re-evaluate the possibility of using this sort of service again. Right from the very beginning, our contact Ellie was superb. Knowledgeable, friendly and patient (I asked and she answered a lot of questions!), she made us feel comfortable and reassured about leaving the responsibility of our holiday in someone else's hands.

It was clear from the start that Expert Africa had spent a lot of time researching the quality and service levels of the guides and hotels they recommended. When Ellie recommended a hotel, she was able to talk about it with confidence and in depth knowledge, which saved me hours researching on various websites. She was also scrupulously honest, making sure I understood the pros and cons of each itinerary or proposition.

I liked the fact that she had done the Rwanda trip herself last year as it gave more credence to what she was saying and cost permitting, I think it is a brilliant idea to have your consultants do as many of the trips as possible so they can speak with authority.

We also felt supported throughout the whole experience (and not just dumped after having paid the cash). When we had a small concern about our transfers in Tanzania, we emailed the info@expertafrica.com email address as we could not remember Ellie's address. This was relayed to her immediately and she responded incredibly quickly, allaying our concerns. This really impressed us and will go a long way to ensuring repeat business for Expert Africa as well as recommendations to our friends.

We are well travelled enough to know that no trip is ever without a hassle or two but one of the reasons we stopped travelling with tour operators is that we felt they relinquished responsibility once we had given them a credit card number. It is the complete opposite with Expert Africa and I loved the fact that you care enough about your customers to give out the mobile details of your staff in case of a real emergency or problem. That speaks volumes about the quality of your operation and your values. Well done Expert Africa, you rock.

Suggestions to help us improve our trips or our service:

I understand why you levy a credit card surcharge in this economic climate - but it is a pain in the posterior to be honest. We had cash in the bank and were able to fund the trip from a standing start so to speak, but if we hadn't been able to do so, paying the surcharge might have been enough to make us consider an alternative travel company. I appreciate that their service might not have been as good but that might have been the trade off......" Read full review: 14 nights in Africa; 5 on a Rwanda safari