Reviews of trips to Johannesburg

"The entire safari experience was excellent and we would recommend it to anyone who has an interest. The level of service throughout was superb and the access to animal life across a wide range of species was truly impressive. Each camp where we stayed treated us with great respect and delivered a five-star experience in a very rustic setting. It was extremely relaxing to be offline without access to our modern digital world for an extended period. We loved meeting with the other guests, and had many lovely interactions while dining on superb and varied meals - many of which were locally sourced. Bravo!

Suggestions to help us improve our trips or our service: One small suggestion regarding your trip planning materials - Americans like checklists rather than text. In future, you may want to consider breaking some of these materials down for ease of access.
In the scheme of things this is a very minor point - since we developed our own checklists using your text!" Read full review: 13 nights in Africa; 7 on a Botswana safari

"We'd booked the trip before Covid so, what with the delays and continued postponements along with the delay on our flight which meant we arrived three days late so Maruska had one heck of a job re-organising and re-booking things on our behalf.

She must have spent hours on our trip alone. Not only will I be booking through Expert Africa again, I've already got friends organising their trip via Maruska.

I can't say enough about the service and ability to problem solve under pressure while ensuring that we could relax and know everything was in hand and was being taken care of.
Exemplary customer service and a fabulous trip.

Thank you so, so much.

You bill yourselves as 'Expert' Africa and absolutely live up to that title. Thank you so much for an unforgettable trip and will be booking with you again soon" Read full review: 22 nights in Africa; 14 on a Namibia trip

"A very enjoyable holiday.

The only disappointment was the game viewing at Little Vumbura which was below exceptions, however the camp itself was great." Read full review: 17 nights in Africa; 10 on a Zambia safari

"This was our third trip to Namibia. It had been put off twice because of the pandemic and we had feared it would never happen. We are delighted that it did.

Camp Kipwe and Onguma were new to us and really excellent, especially Onguma. Having a guide in Etosha with a radio and some mates with radios makes a big difference, as compared to just driving yourself around. Having said that, the drives within the Onguma reserve itself were good. We had a great sundowner by a waterhole with a pride of 9 lions and a big old pride male.

This is, I think, our 4th trip with Expert Africa. We are thinking now of a return trip to the Mara/Serengiti in 2-3 years time. We will be in touch.

Tracy, thank you for your hard work.

Suggestions to help us improve our trips or our service:

Not really. It works." Read full review: 23 nights in Africa; 13 on a Namibia trip

"Our first trip to Zimbabwe and we will return to Zimbabwe at some future point." Read full review: 14 nights in Africa; 13 on a Zimbabwe safari

"The planning, help and support we got from Tracy and Expert Africa were indispensable and perfect.

I could go on and on to detail all the little and big things that you all did to help. All the time Tracy was willing to spend on the phone and by email, the ability to kindly and thoroughly field and sort any query, your excellent materials, and the deep, broad personal knowledge of the country you bring to the process, are inestimably useful.

I can save your time and mine by simply saying you did superbly." Read full review: 18 nights in Africa; 13 on a Botswana safari

"We initially booked this trip with Expert Africa in late February/early March, 2020. Then Covid hit and the world went into lockdown. Maruska was our contact person from the start, making the reservations and setting up the itinerary for us.

We went through many ups and downs over the course of these two years, never sure if indeed the trip would materialize. Initially we postponed the September, 2020 trip to 2021, but it still did not seem wise to go then, so we postponed it to August/September, 2022. If we could have gotten most of our deposit returned, we would have cancelled the entire trip, with all of the continued worries and anxiety that Covid was inflicting on the world.

As Expert Africa has a firm policy of not returning deposits, we postponed the trip again to 2022. We are so glad we did! It all turned out fabulous, and thankfully, we remained healthy.

Throughout this long postponement, with the changes involved, Maruska was always exceedingly polite, understanding, and respectful of our worries and concerns. She did an extraordinary job arranging our trip, which involved four different countries, multiple flights, and many different camps.

The organization was outstanding and everything was seamless.

Truly incredible attention to detail. Thank you.

Suggestions to help us improve our trips or our service:

Can’t think of any." Read full review: 29 nights in Africa; 9 on a Namibia trip

"Overall, a very interesting and enjoyable trip." Read full review: 15 nights in Africa; 10 on a Botswana safari

"This trip exceeded expectations. The accommodations and service were stellar. Along with outstanding encounters with wildlife, the guides and support staff at the camps were memorable.

I can’t say enough about Maruska who worked with us since 2019 to make this trip happen.

We cancelled twice due to Covid, and we are so happy she stuck with us to see it through!

Her recommendations for where to go and how long to stay were spot on for this group. She always communicated in a clear and timely manner. Maruska, I’ll miss working with you!
I also want to give a shout out to Claire who was covering for Marusaka and who stepped in when we had to stay over an extra night in Victoria Falls due to my husband’s illness. She was able to change the flights so we could get to Tafika, she somehow seamlessly arranged the ground transportation to the airport in Livingstone, and when we finally arrived late in Mfuwe, there was someone from Tafika waiting to drive us the 2.5 hour ride to camp. And she checked back in to see how my husband was doing, as did Maruska while she was on her vacation!

Suggestions to help us improve our trips or our service:

Expert Africa does a superb job. We hope we can plan a future trip with you folks, specifically, Maruska!

Thank you!!!" Read full review: 15 nights in Africa; 8 on a Zambia safari

"Our trip was orgianally booked in November of 2019 for August of 2020- then the pandemic hit. We briefly considered rebooking for 2021 but ultimately decided on July 2022. Maruska was patient and attentive through all of the contortions of those two years.
Early in our trip one member was ill and had to stay an additional day at our first lodge to recover. Maruska was on leave, but Expert Africa answered an email about the problem within 15 minutes. They were able to figure out rebooking the flights to our next camp as well as making sure that all parties involved knew of the problem and new schedule details.

Suggestions to help us improve our trips or our service: Wonderful service, no suggestions for improvement." Read full review: 15 nights in Africa; 8 on a Zambia safari