Reviews of safaris to Waterberg Plateau National Park

"It has been a stunning trip. Perfect weather ( winter time ). Very few visitors at this time of year and most outings we did, organised by the accommodations with private guides to track the animals, were for the two of us! Brilliant!

Being an independent traveller for many decades, I have always planned and organized myself my trips all over the world. I must say I do not regret a second having asked for Expert Africa's help in finding and booking all the different accommodations for so many nights,i.e. 21 nights, because it would have been very difficult in coordinating the schedule of the trip...I do not want to imagine the implementation of the international transfers after the problem I met with the bank of Expert Africa, located in London!

Tom Morris has been from beginning to end a highly knowledgeable and professional advisor. His choice of accommodation was excellent and in congruence with my budget. The standard of accommodation in Namibia ( even in "modest" places like Okaukuejo ) is excellent, beyond expectation. Of course I would not have minded putting up at luxurious lodges every night !!!
Through Expert Africa, we rented a car for our self drive trip. When we met with a problem with Europcar ( picking up a car with a small damage on a door at the airport ), Tom answered me on the spot and got in touch with the general manager of Europcar in Windhoek to make sure we would not be charged for. I did appreciate his rapidness and help .
Expert Africa website is absolutely excellent. And the information leather pack, along with the guidebook, the map we got before the trip is very good.

Now I have to talk about the BIG problem I met with the transfer of money. from my bank to Expert Africa's bank.
My bank followed all the instructions given by Expert Africa SCRUPULOUSLY.
The two payments prior to the trip should have remained in euros for the whole transaction, between my bank and their bank. For an unknown reason, the payments were AUTOMATICALLY converted into UK currency before being converted into euros, no matter how hard they tried!
It was a real hassle, completely stressful, time consuming AND financially infuriating! I was charged an amount of 194€ for fees!

I have recommended Expert Africa very highly to several French travellers. But I wouldn't like them to experience the same predicament. I would not like them to reproach me with that.

As said before, carry on with transmitting your expertise and passion for Africa ." Read full review: 23 nights in Africa; 21 on a Namibia trip

"We had an absolutely amazing time in Namibia, and it was well worth the wait after two years of COVID cancellations.

Sabina was excellent in rearranging our accommodation three times and it was lovely to actually meet her in Windhoek.

We are already thinking about a return journey where we'd like to take in Caprivi & Victoria Falls..." Read full review: 20 nights in Africa; 18 on a Namibia trip

"It was an experience to say the least.

Sabina's recommendations of alternative accommodation when original choices were not available were excellent.

We did experience a puncture on our hire car, which fortunately happened not far from Otjiwarongo where we discovered a Dunlop tyre depot. The manager contacted the rental company on our behalf and sorted out the issue for us.

Overall the amount of wildlife seen was extremely numerous and observed throughout the country.

Suggestions to help us improve our trips or our service:

None.

The service we received from Sabina was excellent. Knowing she was at the end of a phone line or e-mail if we had any queries gave us us reassurance throughout our trip." Read full review: 18 nights in Africa; 16 on a Namibia trip

"Very satisfactory is not even close to describing our satisfaction with our experience with Expert Africa. Maruska did a superb job in communicating with us whether over the phone or by email. She answered all our questions promptly, stuck to our budget, fulfilled our request for a self guided tour and the areas we wanted to visit and provided many more useful suggestions. We followed her itinerary to a T and was never disappointed. Still there was plenty of opportunity to use the Bradt guide and add extra excursions when we wanted. I think that was only possible because of her careful, knowledgeable planning. Our group of three visited from Oct 5 - Nov 1, 2019

If we know of anyone going to Africa we would not hesitate to point out the excellent service that Expert Africa provided us.

Thank You Expert Africa and especially Maruska! You made our vacation hassle free and memorable." Read full review: 30 nights in Africa; 18 on a Namibia trip

"An amazing adventure which we will never forget.

Suggestions to help us improve our trips or our service:

The only thing that concerned us was the tipping on the Safari. We had taken enough USD to tip as per the guide, but did not expect there to be 5 people looking after us at each camp. What worries us about the tipping situation is whether the staff are being paid properly or are they reliant on tips." Read full review: 34 nights in Africa; 22 on a Namibia trip

"We thoroughly enjoyed our trip.

the only part where we were disappointed was with the transfer arrangements between Muchenje Lodge and Victoria Falls but this feedback form does not provide the opportunity to comment." Read full review: 25 nights in Africa; 16 on a Namibia trip

"Thank you , Maruska, and Expert Africa. We have just returned from one of our best holidays ever!

All of Maruska's suggestions were brilliant.

Thanks, Maruska, for making our special requests regarding location of rooms close to reception a success. We got all the best rooms." Read full review: 27 nights in Africa; 24 on a Namibia trip

"It was a great holiday and very well put together. The properties we stayed at were all great and any questions we had were dealt with in a timely manner." Read full review: 19 nights in Africa; 14 on a Namibia trip

"Namibia. 14 days was the absolute minimum time for the trip- would have really liked a couple of extra days to reduce a bit of driving. (Our choice I know). We found all the places in Namibia delightful/interesting to stay in- all different but great fun with their own charms. THe roads overall are not bad- many are sealed with long, straight stretches. Many of the unsealed ones were fine too but there were three really bad ones-luckily not too long.Certainly wouldn't put us off returning for another visit.

The meet and greet Wilderness Safari team at Windhoek airport were very helpful, efficient and patient, and we appreciated their little lounge to use while waiting.

We did have a truly great memorable trip with too many highlights to single any out. Felt totally safe. The people are charming and the ethos about tourism is impressive.

Suggestions to help us improve our trips or our service:

Cant comment on the brochure as dont think I ever saw one. Found the feedback form a bit tedious to fill in so hope it is helpful.

But we did have a really great trip and have been recommending Expert Africa to anyone interested in travel to Africa from New Zealand" Read full review: 24 nights in Africa; 14 on a Namibia trip

"This was a memorable trip. We highly enjoyed the contrast between the dry areas of the Kalahari and the lush waterways of the Caprivi. We thought the trip was very well paced by Maruska.

All arrangements went smoothly and we appreciated the advice on how to deal with roadblocks and the crossing into Botswana and back,

One of our objectives was to hike as much as possible. As it turned out, only Waterberg Wilderness Lodge and Erongo Wilderness Lodge offered enough opportunities for a day or two of walking but we realize that was the maximum feasible within the parameters we set ourselves.." Read full review: 16 nights in Africa; 12 on a Namibia trip