Africa: Reviews from our travellers

"Sabina was endlessly patient in tweaking this trip to get it just right for us, and she succeeded beyond our expectations.

We had a great mix of accommodation styles and Sabina took on board our request for lots of hiking, giving us plenty of opportunities to really explore Namibia.

Overall a great trip." Read full review: 20 nights in Africa; 20 on a Namibia trip

"Very efficient booking process and good pricing.

Appreciated the responsiveness of staff when issues arose with our flights." Read full review: 9 nights in Africa; 8 on a Tanzania safari

"Really pleased with all the planning although the travel pack only arrived a week in advance and it would have been helpful to have this earlier.

Although the advice was to take anti malaria tablets we didn’t see any mosquito at either lodge." Read full review: 9 nights in Africa; 8 on a Kenya safari

"The two safari lodges suggested by Claire were a great compliment to each other both in style of lodge (more homestead based individually managed camp vs. professionally run luxury bush camp that is part of a safari group) and area (Northern Kenya/rhino intensive/hilly vs. richness of the Mara plains ecosystem). Kinondo Kwetu was a lovely boutique style restful beach option at the end. All of our arrangements went without a hitch and everyone we met was charming including the Southern Cross safari employees who looked after us on arrival/departure from Nairobi.

We saw some amazing game and were spoilt throughout. The Kenyan people are wonderful and the country is world leading in several areas - such as the long term ban on hunting and the high penalties for poaching which has curtailed such practices. The private conservancies provide an exclusive experience and carry out best practices in game conservation as well as getting buy in from local tribes by ensuring they are compensated and by ensuring traditional grazing can continue but subject to restrictions.

Our one negative comment on Kenya is how the departure experience (arrival is fine) at Nairobi international airport lets the country down - the queues for passport control and the four security scans are excruciatingly long and mis-managed (on airport perimeter arrival, to enter the terminal, at security and again at the gate!!). There were no queues for the BA flight check in and we had fast track status and it took us 1 hour 40 minutes of queuing to get through.

We spoke to a man traveling on a different airline (there were some huge check in queues for other airlines) and the whole process took him 4.5 hours. Our flight was delayed 40 minutes waiting for some passengers. The terminal is too small for the amount of flights and there aren't enough staff. Arrive 3 hours before flying as a minimum.

Suggestions to help us improve our trips or our service:

None - absolute first class service from beginning to end.

Thank you." Read full review: 12 nights in Africa; 12 on a Kenya safari

"Running out of superlatives - we simply loved our trip, every single minute of it. We were a bit apprehensive at travelling after getting out of the way of it over the last three years. However, everything went so well, we'll be back for more soon, we hope.

All the arrangements went so well, from our arrival at Windhoek airport to the return two weeks later. We absolutely loved the Namibian people, who couldn't be nicer, at everywhere we went.

The land, the landscapes, the variety of animals, the food, the accommodation - we've never had better.

Suggestions to help us improve our trips or our service:

Can't think of anything. It all went so well." Read full review: 16 nights in Africa; 14 on a Namibia trip

"It was good to have the contrast with the arid Samburu area and the abundance of wildlife in the Mara." Read full review: 14 nights in Africa; 13 on a Kenya safari

"Excellent.

As always we very much appreciate the support of Richard Trillo at all stages of the planning.

He is able to provide expert knowledge and advice and this sometimes appears to be well outside normal office hours." Read full review: 10 nights in Africa; 9 on a Kenya safari

"On the whole it was an excellent and well organised trip to some vastly different parks. Amazing numbers of lions seen (70).

With hindsight we would have flown from Sand River to Elephant Pepper.

All the staff at the lodges were extremely welcoming and helpful." Read full review: 15 nights in Africa; 14 on a Kenya safari

"We, honestly, cannot recommend this enough!!

We are already looking forward for further trips with you guys! Indeed, we might even change future itineraries, to have the chance to organize something with you. Richard, especially, although we have been very demanding (and sometimes specific and persistent.. borderline annoying) customers, was extraordinarily helpful and patient and flexible.... so many iterations, changes, discussions, clarifications.. it was all the ULTIMATELY PERFECT TRIP, with even extra credits given in quite a few occasions where it was all so organized as a relay, as a well functioning machine!!

Richard, truly thanks for this!!

It was a life-savings-splashing trip for us, it was a big gamble, and we could not even have imagined it being THAT perfect!" Read full review: 16 nights in Africa; 5 on a Tanzania safari

"We originally made a booking for November 2022 and the full amounts payable had been remitted.

As a result of my wife having to undergo a shoulder operation soon after the booking we had to postpone the trip. Richard from EA was very helpful in arranging for changing the dates to January 2023 without any penalties from the camps where the bookings had been originally made." Read full review: 10 nights in Africa; 8 on a Kenya safari