Travel reviews by Mr & Mrs H from Ottershaw
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
2
Excursions taken
0
An Unforgettable Holiday
Zambia between 4 Sep 2016 and 12 Sep 2016
"Our holiday was absolutely fantastic and totally exceeded our expectations in every way. Thank you!"
Flatdogs Camp
"Fantastic!"
4 nights
Arrived
5 Sep 2016
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Lion Camp
"What a view!"
3 nights
Arrived
9 Sep 2016
"The main feature at Lion Camp is the incredible view across the plains. It is ever changing as different animals visit the area and the view from our chalet veranda was priceless.
Simon our guide was incredible. He was so knowledgeable about every aspect of the Park and showed great patience with all our questions. We were lucky to have amazing sightings of lions and leopards, including watching a leopard eat an impala in a tree, whilst being circled below by hyenas. The amount of game we saw far exceeded our expectations.
The staff were all helpful, friendly and polite and the meals were superb. We would thoroughly recommend having dinner on your own veranda - it is a unique experience.
Our only negative comment would be that the management did not seem to want to spend time with the guests. Loraine was helpful but we did not meet any other member of the management team and only found out that Emma was not a guest when she wore a badge on our last day. She did not speak to us at all."
Simon our guide was incredible. He was so knowledgeable about every aspect of the Park and showed great patience with all our questions. We were lucky to have amazing sightings of lions and leopards, including watching a leopard eat an impala in a tree, whilst being circled below by hyenas. The amount of game we saw far exceeded our expectations.
The staff were all helpful, friendly and polite and the meals were superb. We would thoroughly recommend having dinner on your own veranda - it is a unique experience.
Our only negative comment would be that the management did not seem to want to spend time with the guests. Loraine was helpful but we did not meet any other member of the management team and only found out that Emma was not a guest when she wore a badge on our last day. She did not speak to us at all."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Feedback response
Emma, from Lion Camp, responded to these comments. She wrote:
"Thank you for taking the time to complete the feedback, we value it as it helps us to improve.
Getting the balance right between ensuring the lodge runs smoothly and spending time with guests is not always easy, especially during peak season. I apologise for not introducing myself as the GM, but I do remember having a conversation with you. I am delighted that you rated your stay as excellent. I also want to mention that as a company we are committed to mentoring and promoting our Zambian employees, and I'm sorry that it wasn't clear that Oscar is part of our management team."
"Thank you for taking the time to complete the feedback, we value it as it helps us to improve.
Getting the balance right between ensuring the lodge runs smoothly and spending time with guests is not always easy, especially during peak season. I apologise for not introducing myself as the GM, but I do remember having a conversation with you. I am delighted that you rated your stay as excellent. I also want to mention that as a company we are committed to mentoring and promoting our Zambian employees, and I'm sorry that it wasn't clear that Oscar is part of our management team."
The management, staff and guides should be justifiably proud of the incredibly high level of service and personal attention to detail they provide for their guests. We have never felt so welcome at any accommodation we have stayed at in the past and genuinely believe that nothing you could ask for would be too much trouble for them.
The relaxed style of dining at Flatdogs with a huge menu, including a daily specials board, is a real bonus. It is lovely to be able to eat what you like, whenever you like, served in such a wonderful atmosphere and surroundings. The food offered at Flatdogs is so good your waistline will suffer!
Finally ... Bwaliya, our guide. He was amazing and through his knowledge we have learnt so much about the animals within the Park. He provided a truly unforgettable experience for us.
A huge thank you to Jess, Ade, Wendy, Jamie, Paulo and Lidia and everyone else at Flatdogs for giving us such happy memories."