Zimbabwe: reviews from our travellers

"Overall, we had an extremely enjoyable holiday. The variety of wildlife experiences exceeded our expectations. Accommodation was all very good or excellent. All the arrangements within the control of Expert Africa, whether for accommodation or transfers, worked out fine, without any problems.

The holiday wasn't one of Expert Africa's standard holidays. We spent some time working out the itinerary with them. That was time well spent and their expert advice was invaluable. Thanks very much to Gwynneth and also Nick for his advice on Botswana early on.


A couple of specific comments which don't fit in elsewhere:

1. We had two flights with Mack Air and had a good experience with them both times: friendly pilots and good flights. In addition, we had arranged for suitcases to be flown on separately from Maun to Kasane. This was handled efficiently and there was no difficulty retreiving the suitcases at Kasane airport.

2. We had a transfer with Wilderness Safaris from Kasane airport to Victorial Falls. This was handled efficiently so that we were able to complete the border formalities on entering Zimbabwe without a hitch.

Suggestions to help us improve our trips or our service:

No - well organised holiday, plenty of helpful information." Read full review: 18 nights in Africa; 7 on a Namibia trip

"This was our 2nd visit to Zimbabwe. We went to Mana Pools as part of a safari to Zimbabwe in 2011. There we were guided by Mark van Zuydam. We were so impressed by the park and Mark's exceptional guiding that we asked Expert Africa to arrange a private safari to Mana Pools with Mark as our guide. This safari rates as our best anywhere in Africa.

Mark is extremely competent at what he does and was a pleasure to be with for our 11 nights. We had a fantastic time tracking lions at various locations throughout the park and thoroughly enjoyed the opportunity to be able to spend so much of the time walking instead of being in the vehicle. We will certainly be going back in the future.

All the road transfers from Lusaka and across the border at Chirundu in Zimbabwe went very smoothly. The drivers at both sides helped us with the immigration procedures etc. The drive from Lusaka to Chirundu takes approx 2.5 to 3 hrs as the traffic in Lusaka is so busy, then the drive from Chirundu to Mana takes approx 2-3 hrs depending on where in Mana you are going.

Suggestions to help us improve our trips or our service:

This is our 3rd trip with Expert Africa and will definately use them again in the future.
I can't think of anything you need to improve on. Keep visiting the camps as your 'on the ground' knowledge is the reason we use you." Read full review: 13 nights in Africa; 4 on a Zimbabwe safari

"We had the most wonderful trip - all the camps far exceeded our expectations - the staff were lovely, and couldn't be more helpful - the guides were knowledgeible, expecially at Kwara - and we enjoyed every minure of the trip, even being chased by an elephant which was a bit scary!!!

Thank you for being able to assess the sort of thing we wanted, making a trip which suited us and giving us a trip of a lifetime. All three of us had the best holiday we have ever had.

Suggestions to help us improve our trips or our service:

Just need to add that the booklet you sent us with tips for the trips was extremely helpful, but we took your advice about only taking low denominations in dollars literally, and then had to spend ages dolling out one dollars for our visas. Maybe a slightly wider mix of bills might have been helpful. However, that is the only suggestion - everything else were great, even though I couldn't believe that we might need gloves - next time I'll take them!!" Read full review: 10 nights in Africa; 8 on a Botswana safari

"A fantastic trip, with only a few minor bumps." Read full review: 15 nights in Africa; 9 on a Namibia trip

"Good to visit Zimbabwe at last. Discovering Mana Pools was a delight." Read full review: 11 nights in Africa; 11 on a Zimbabwe safari

"Excellent trip.

Claire Scott was careful to not overstate any details, and we are already beginning to plan next year's safari." Read full review: 13 nights in Africa; 7 on a Zambia safari

"Trip was extremely well put together. Claire was very efficient and could not have been more helpful.

We had an issue with the transfer from Kaingo to Rukomechi. With hindsight had we realized it would take over 11 hours we would have probably made a different decision about the combination of Zambia and Zimbabwe.

Secondly, there was a mix-up between Executive Air (Safari Logistics) and the booking for the transfer from Mana Pools Airstrip to Hwange. The plane arrived at 11:00 AM, which was his scheduled arrival according to his sheet but was an hour before we were expected to be picked up. Luckily the pilot waited for us and the two other passengers. We arrived at Hwange Airport at 2:15pm and there was no vehicle there from Camp Hwange. Again the pilot waited as he did not want to leave us at a closed airport building with no means of contacting the Camp. Finally a vehicle arrived at 3:15 pm.(the driver said he had been told to arrive for 3:30pm). The pilot Janade Krarim left with the other two passengers bound for Victoria Falls. Without the kindness of the pilot we could have been stranded." Read full review: 14 nights in Africa; 11 on a Zimbabwe safari

"Overall it was very good: the variety of locations and wild life mix, top guides, generally very good catering and personal attention. Good advice from Expert Africa. The basic itineray was discussed and fixed with Lucy Copson. Nick Hobbs and Megan Ingoldby helped very active and constructively fixing issues and final arrangements. I cannot select one team member (see below), so I indicated Chris McIntyre. You should change the question to the team members (multiple) who assisted." Read full review: 26 nights in Africa; 11 on a Zambia safari

"Since many years it was a dream for me to visit Botswana and the Okavango delta.
I've read many travel guides (also the very recommendable one of Chris McIntyre!) and had contact to many travel agencies.
Although living in Germany I've chosen Expert Africa to help me and organize this trip for us.

From the first contacts I knew that it was the right decision - it couldn't have been better somewhere else:
Lucy and Megan were always helpful, patient and with great knowledge about the different locations and accommodations.

The organisation of the trip was excellent - we've had no problems, everything worked perfectly and in conclusion the trip was the one we've hoped to have. All the places we've visited had their own and special atmosphere and showing something different.

Thanks again to the people of Expert Africa who made an excellent job!
I can recommend Expert Africa not highly enough and whenever I/we will return to Africa I will ask them to manage it for me." Read full review: 14 nights in Africa; 12 on a Botswana safari

"Our first trip to Africa was everything we had hoped and planned for. We had heard a lot about Botswana and its pristine wilderness and wildlife and it certainly lived up to expectations.

At Dinaka in the Central Kalahari we found the landscape, environment and wildlife was quite different to Little Kwara in the Okavango Delta and Lebala further north. This difference is what we had hoped to experience - we didn't want everywhere to be the same and I think we achieved this.

The camps had excellent facilities, the tents were all large and extremely well equipped and the lodges very comfortable. The food was exceptionally good wherever we went and always plentiful. We particularly enjoyed the campfire breakfasts and coffee and sundowners out on the game drives. Good drinking water was always available and we did not encounter one mosquito even in the Delta area!!

We enjoyed the varied activities on offer at each camp as well as the usual day and night game drives. At Dinaka we had the bushwalk and the two visits to the hides overlooking the waterholes - we even enjoyed brunch at the hides. Little Kwara
have the double decker boats and it was a fantastic experience going out into the Delta. Lebala did not offer us any extra activities apart from a bird hide on site, but their unique location and being surrounded by Hippos and Elephants is a bonus!
We would like to return to Botswana after the rainy season to see the tranformation from desert to the lush green landscapes we have heard about. Maybe one day!

We did not have any problems, all flights were on time and we were picked up and taken through the border at Zimbabwe without any hassle. The only thing which annoyed us slightly was that the driver for Wilderness Safaris did not take us straight to Ilala Lodge but made a detour to pick up two staff members who wanted to sell us 'activities' while staying in Vic Falls despite us twice previously saying to the driver we didn't want to arrange anything. It was only after we arrived at the Lodge and explained we were meeting a relative at Vic Falls that they left.

Our two night stay in Zimbabwe was not long enough to do everything we wanted, there seems to be a lot on offer and our impression is that the community there are trying very hard to re-establish the tourism industry. It was certainly busy in Victoria Falls and we saw many different nationalities. We would maybe like to return there one day for a longer holiday if things improve.

The people and all the staff were great wherever we went, always had a smile for us and were helpful friendly and professional.

Overall our trip was an exceptional experience!! Thanks to Expert Africa.

Suggestions to help us improve our trips or our service:

Everything worked out perfectly for our trip so I can't think of any suggestions for improvement- thanks very much to Megan for all her planning, expertise and advice. We would certainly recommend her and Expert Africa to our friends if they are planning a trip to Africa." Read full review: 12 nights in Africa; 6 on a Botswana safari