Travel reviews by Mrs H from Cheshire
Review Distribution
Total number of trips
2
Countries visited
4
Lodges stayed in
7
Excursions taken
0
My Nov 2022 trip
Kenya between 7 Nov 2022 and 16 Nov 2022
"Fabulous"
Arranged By Jessica Plumb
Four Points Nairobi Airport
"Four Points Nairobi Airport review"
1 night
Arrived
7 Nov 2022
"A comfortable overnight stay near to the airport"
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Good
Rooms
Good
Food
Good
Kinondo Kwetu
"Kinondo Kwetu review"
7 nights
Arrived
8 Nov 2022
"Visually beautiful, stylish and very comfortable with amazing attention to detail.
All of the staff were extremely helpful, kind and friendly. Didi, the manager, couldn't have done more to make our stay comfortable.
The settings for meals (which changed nightly) were always stunning and the food was delicious."
All of the staff were extremely helpful, kind and friendly. Didi, the manager, couldn't have done more to make our stay comfortable.
The settings for meals (which changed nightly) were always stunning and the food was delicious."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Good
Service
Excellent
Activities
Good
Rooms
Excellent
Food
Excellent
Facilities
Good
Zambia 30 years on!
Zambia and 2 other countries between 23 Jul 2009 and 12 Aug 2009
"Zambia surpassed all expectations.
I wanted to go back to Zambia where I grew up and give my family a positive snapshot of the country. The Victoria Falls is indeed a natural wonder of the world and the helicopter flight along the gorges was thrilling.
Robin Pope Safaris were exceptional to the point that nothing else measured up! We saw all the game we had hoped to see and discovered the magnificent birds of Southern Africa. It was a pleasure to be in the company of such wonderful guides and staff.
My husband and youngest daughter are now converts to river fishing, having enjoyed it so much on the "Mighty Zambezi!"
Mozambique, Bazuruto Island was disappointing because of the activity staff's failure to engage with us. I would not recommend the resort to people who are not going to sunbathe all day."
I wanted to go back to Zambia where I grew up and give my family a positive snapshot of the country. The Victoria Falls is indeed a natural wonder of the world and the helicopter flight along the gorges was thrilling.
Robin Pope Safaris were exceptional to the point that nothing else measured up! We saw all the game we had hoped to see and discovered the magnificent birds of Southern Africa. It was a pleasure to be in the company of such wonderful guides and staff.
My husband and youngest daughter are now converts to river fishing, having enjoyed it so much on the "Mighty Zambezi!"
Mozambique, Bazuruto Island was disappointing because of the activity staff's failure to engage with us. I would not recommend the resort to people who are not going to sunbathe all day."
Arranged By Lucy Copson
The River Club
"Execellent start to our adventure"
3 nights
Arrived
24 Jul 2009
"Wonderful location to recover from journey out from UK. Exciting river approach to the Club set the tone of the visit.
Fabulous split level rooms overlooking Zambezi. Colonial style and activities- croquet, swimming and "passing of the port!" kept us amused.
Daily activities efficiently organised. We were always accompanied by a well informed and sociable guide.
The helicopter ride over the Victoria Falls is an unforgettable experience and puts the scale in perspective."
Fabulous split level rooms overlooking Zambezi. Colonial style and activities- croquet, swimming and "passing of the port!" kept us amused.
Daily activities efficiently organised. We were always accompanied by a well informed and sociable guide.
The helicopter ride over the Victoria Falls is an unforgettable experience and puts the scale in perspective."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Nkwali
"Our favourite place of the whole trip, Nkwali"
4 nights
Arrived
27 Jul 2009
"South Luangwa Game reserve and Robin Pope Safaris in particular formed the best part of our 3 week trip to Africa. Loads of game and fabulous birds. Incredible accomodation and wonderful people.
We were privileged to have Kanga as our guide for our whole stay. He is amazingly well informed, friendly, and good with children. He is part of a great team of Guides at Nkwali who make you feel safe yet "out there!" We felt that our stay focused on us and our needs: Our jeep drives were changed to suit our interests and the night drives which proved too scary for the 10 year old were cut out. This involved changing meal times for us which also was done without difficulty.
Melissa the camp manageress was fabulous, we felt well informed and looked after. She handled last minute flight changes without turning a hair!
Jo Pope has great taste and organisational skills and these are reflected in the decor, shop gifts, and meals -no-one has a repeat menu whilst with their safaris!
The abiding memory was the impressively strong role models that the Zambian guides provided and the sense of community within the camp, based on mutual trust. The need for trust cannot be overstated for visitors, completely out of their comfort zones. Robin Pope Safaris understand this and enable you to form good working relationships with their exceptional staff."
We were privileged to have Kanga as our guide for our whole stay. He is amazingly well informed, friendly, and good with children. He is part of a great team of Guides at Nkwali who make you feel safe yet "out there!" We felt that our stay focused on us and our needs: Our jeep drives were changed to suit our interests and the night drives which proved too scary for the 10 year old were cut out. This involved changing meal times for us which also was done without difficulty.
Melissa the camp manageress was fabulous, we felt well informed and looked after. She handled last minute flight changes without turning a hair!
Jo Pope has great taste and organisational skills and these are reflected in the decor, shop gifts, and meals -no-one has a repeat menu whilst with their safaris!
The abiding memory was the impressively strong role models that the Zambian guides provided and the sense of community within the camp, based on mutual trust. The need for trust cannot be overstated for visitors, completely out of their comfort zones. Robin Pope Safaris understand this and enable you to form good working relationships with their exceptional staff."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Chongwe River Camp
"Chongwe River Camp, fishing discovered!"
3 nights
Arrived
31 Jul 2009
"When they say animals in the camp, they mean in your space! To the point of feeling unsafe. Hippos separated us from the bathroom at night and elephants came into the sitting room. It is a large spread out camp and the nightwatchmen always seemed a long way away!
We stayed in the Albida suite which was great to have family time having spent previous 10 days eating communally. Edward looked after us very well and was an invaluable help. However it did cause problems as we did not seem to get information on trips and activities or to know the staff as well as we had in other places. We definately felt we were slotted into activities that the guides were organising rather than those we were interested in. eg. We wanted to go canoeing but ended up bird watching whilst the guide paddled. Communication between guests, managers and guides seemed problematic.
Discovering river fishing was a highlight of our stay at Chongwe. David's quiet, patient and gentle manner whilst teaching us to fish was inspirational. My youngest daughter and husband are now converts.
One of my daughters had previously picked up a stomach bug and was very ill during our stay at Chongwe. Debbie, the manager, couldn't have been more helpful."
We stayed in the Albida suite which was great to have family time having spent previous 10 days eating communally. Edward looked after us very well and was an invaluable help. However it did cause problems as we did not seem to get information on trips and activities or to know the staff as well as we had in other places. We definately felt we were slotted into activities that the guides were organising rather than those we were interested in. eg. We wanted to go canoeing but ended up bird watching whilst the guide paddled. Communication between guests, managers and guides seemed problematic.
Discovering river fishing was a highlight of our stay at Chongwe. David's quiet, patient and gentle manner whilst teaching us to fish was inspirational. My youngest daughter and husband are now converts.
One of my daughters had previously picked up a stomach bug and was very ill during our stay at Chongwe. Debbie, the manager, couldn't have been more helpful."
Average
Experience Report
Overall Rating:
Average
Location
Good
Service
Excellent
Activities
Average
Rooms
Good
Food
Excellent
Facilities
Good
The Airport Grand
"The Airport Grand review"
1 night
Arrived
3 Aug 2009
"A good place to stay overnight in Johannesburg.
Difficult to find shuttle bus to get there.
Great food and facilities"
Difficult to find shuttle bus to get there.
Great food and facilities"
Excellent
Experience Report
Overall Rating:
Excellent
Location
Good
Service
Excellent
Facilities
Excellent
Rooms
Excellent
Food
Excellent
Bazaruto Lodge
"Bazaruto Lodge review"
6 nights
Arrived
4 Aug 2009
"A tale of two halves: Brillient or awful.
Accomodation, administrative and general staff and restaurants great. Nothing too much trouble for the friendly staff. General manager Louis really helpful, sorted out medical and travel difficulties immeadiately. Chef came and introduced himself to discuss my daughter's allergy.
Inclusive activities disappointing. No one to show you how to sail the catamaran. You had to find your own canoe. Snorkelling meant being left on a beach with equipment and collected two hours later. Paddle boat broken our whole trip.
Sea fishing was an extra. Staff didn't smile, introduce themselves or talk to us until a fish was caught. Luckily we did catch some amazing fish, with their help, which saved the trip.
The atmosphere of the whole place changed at the weekend when a large group arrived and took the place over."
Accomodation, administrative and general staff and restaurants great. Nothing too much trouble for the friendly staff. General manager Louis really helpful, sorted out medical and travel difficulties immeadiately. Chef came and introduced himself to discuss my daughter's allergy.
Inclusive activities disappointing. No one to show you how to sail the catamaran. You had to find your own canoe. Snorkelling meant being left on a beach with equipment and collected two hours later. Paddle boat broken our whole trip.
Sea fishing was an extra. Staff didn't smile, introduce themselves or talk to us until a fish was caught. Luckily we did catch some amazing fish, with their help, which saved the trip.
The atmosphere of the whole place changed at the weekend when a large group arrived and took the place over."
Good
Experience Report
Overall Rating:
Good
Location
Good
Service
Excellent
Activities
Poor
Rooms
Excellent
Food
Excellent
Facilities
Average
Feedback response
When we put these comments to the lodge, we had a swift response from Derek, the activities manager (Bazaruto Gone Fishin'). He apologised for what happened to this family at Bazaruto Lodge, and assured us that steps had been taken to correct the issues. He commented that he had:
1. Employed the right person that can teach hobbycat sailing, and to accompany clients if they need assistance.
2. Ensured that a guide always accompanies the snorkelling, and in the unusual event that more that 15 people wanted to snorkel, then a second guide would also be sent.
3. Made sure that the paddle-boat has been repaired.
He also commented that the lodge had had put in place weekly training sessions to improve staff communication skills, so they could help their staff better. Hence we’re optimistic that this will help future visitors to the lodge.
1. Employed the right person that can teach hobbycat sailing, and to accompany clients if they need assistance.
2. Ensured that a guide always accompanies the snorkelling, and in the unusual event that more that 15 people wanted to snorkel, then a second guide would also be sent.
3. Made sure that the paddle-boat has been repaired.
He also commented that the lodge had had put in place weekly training sessions to improve staff communication skills, so they could help their staff better. Hence we’re optimistic that this will help future visitors to the lodge.