Travel reviews by Mr L & Ms A from UK
Review Distribution
Total number of trips
1
Countries visited
2
Lodges stayed in
5
Excursions taken
0
My Nov 2008 trip
Tanzania and 1 other country between 1 Nov 2008 and 15 Nov 2008
"An amazing Tanzanian safari experience in Selous & Ruaha - better than we could possibly have hoped for. Zanzibar is overrated - would not return there."
Serena Hotel Dar
"Royal Palm Hotel review"
1 night
Arrived
2 Nov 2008
Good
Mwagusi Safari Camp
"Excellent, authentic safari experience"
3 nights
Arrived
3 Nov 2008
"A fantastic first safari experience.
Comfortable banda accomodation - dotted spaciously along the dry river bed. Even though they are quite open, with daybeds & a hammock & the bathroom outside, it felt really private with bush separating each banda. The openness has the added advantage of making you feel very close to nature- waking up to see the animal parade which unfolds in front of you (or the munching of elephants eating the banda itself!).
We experienced really good quality guiding from Joffray- a real advantage of having a driver plus a guide was that the guide could concentrate on spotting. On several occasions there were quite long drives with few animals spotted before coming to another area where there was a greater density. Thought that the driving was careful and in-tune with guests wishes - allowing plenty of time for photos etc.
Meals were very sociable - especially of an evening, meeting around the campfire. It was a really relaxed, welcoming atmosphere - and Chris's willingness to share some of his stories and years of experience added to the experience. The variable locations and the beautiful set-up made each night memorable.
As others have written, drinks were an additional expense and it would have been nice to have had an idea of the cost (e.g. a price list in the room information) or just paid a little extra per day & have had them all included. As it was - our drinks bill for 3 nights for 2 people (a couple of beers per person per day) was about US $100.
One comment about the tipping - there was no 'staff box' in the office where the bill was settled - and the tip (which I had separated from the final drinks bill) was just tucked into the top pocket of one of the camp managers with the money for the drinks. It didn't give me any confidence that it would be shared out with the guides or other staff - rather that it was a handsome tip for one person."
Comfortable banda accomodation - dotted spaciously along the dry river bed. Even though they are quite open, with daybeds & a hammock & the bathroom outside, it felt really private with bush separating each banda. The openness has the added advantage of making you feel very close to nature- waking up to see the animal parade which unfolds in front of you (or the munching of elephants eating the banda itself!).
We experienced really good quality guiding from Joffray- a real advantage of having a driver plus a guide was that the guide could concentrate on spotting. On several occasions there were quite long drives with few animals spotted before coming to another area where there was a greater density. Thought that the driving was careful and in-tune with guests wishes - allowing plenty of time for photos etc.
Meals were very sociable - especially of an evening, meeting around the campfire. It was a really relaxed, welcoming atmosphere - and Chris's willingness to share some of his stories and years of experience added to the experience. The variable locations and the beautiful set-up made each night memorable.
As others have written, drinks were an additional expense and it would have been nice to have had an idea of the cost (e.g. a price list in the room information) or just paid a little extra per day & have had them all included. As it was - our drinks bill for 3 nights for 2 people (a couple of beers per person per day) was about US $100.
One comment about the tipping - there was no 'staff box' in the office where the bill was settled - and the tip (which I had separated from the final drinks bill) was just tucked into the top pocket of one of the camp managers with the money for the drinks. It didn't give me any confidence that it would be shared out with the guides or other staff - rather that it was a handsome tip for one person."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Good
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Good
Feedback response
We are glad to hear that Mwagusi is keeping up with its reputation for good guiding and service, though the issue over tipping was of immediate concern to us. We contacted Mwagusi straight away and have been able to clarify the tipping procedure. They replied swiftly:
“Thank you for forwarding all the feedback for the whole season. Its very useful for us to see what guests have felt about their stay with us, however I feel the need for the first time to respond regarding one comment about tips below. I am upset to think that the guests have the impression that we 'pocket' the tips ourselves and I would be most grateful if you could pass onto them that they must be assured all tips received by guests in camp are logged individually and then tallied up at the end of the season and shared out amongst all our staff.
I can confirm that the tip from these travellers of $63 has been included in this amount. We inform staff of tips as they are received so that they can see they are doing well. We have a bush office here and rather than walzing around with a wad of cash in our hands in front of staff, it is more sensible to remove cash from wandering eyes, hence, we usually put it in our pockets to transport it to the office where it gets logged and goes into the safe.
Having a tip box is not a bad idea and many camps have it, but I might ask the question of who empties the tip box when the guests have left!”
From this, we’re confident that tips are being treated correctly. However, we have commented to the Mwagusi team that whilst it’s important that tips are correctly handled, it’s also vital that they are seen to be correctly handled.
Some camps use a ‘dual key’ system for tip boxes, with one key held by the manager, and one held by the ‘elder’ of the staff; this is a system that we’ve warmly recommended to them.
“Thank you for forwarding all the feedback for the whole season. Its very useful for us to see what guests have felt about their stay with us, however I feel the need for the first time to respond regarding one comment about tips below. I am upset to think that the guests have the impression that we 'pocket' the tips ourselves and I would be most grateful if you could pass onto them that they must be assured all tips received by guests in camp are logged individually and then tallied up at the end of the season and shared out amongst all our staff.
I can confirm that the tip from these travellers of $63 has been included in this amount. We inform staff of tips as they are received so that they can see they are doing well. We have a bush office here and rather than walzing around with a wad of cash in our hands in front of staff, it is more sensible to remove cash from wandering eyes, hence, we usually put it in our pockets to transport it to the office where it gets logged and goes into the safe.
Having a tip box is not a bad idea and many camps have it, but I might ask the question of who empties the tip box when the guests have left!”
From this, we’re confident that tips are being treated correctly. However, we have commented to the Mwagusi team that whilst it’s important that tips are correctly handled, it’s also vital that they are seen to be correctly handled.
Some camps use a ‘dual key’ system for tip boxes, with one key held by the manager, and one held by the ‘elder’ of the staff; this is a system that we’ve warmly recommended to them.
Beho Beho
"Beho Beho review"
4 nights
Arrived
6 Nov 2008
"Absolutely incredible experience.
Beautifully fitted-out bandas with a wonderful panorama of the valley below. Lovely toiletries & linen.
Amazing food - including the surprise breakfast with the hippos & crocs at Lake Tagalala. Sun-downers in stunning locations were a highlight of each day.
The hosting by Tamlyn & Sacha was incredible - warm and inclusive, they are experts of their profession - ensuring a wonderful atmosphere at the camp. It felt like holidaying with good friends!
Guiding was of an excellent standard and density of wildlife was stunning. Sacha's interest in birds and plant-life added an extra dimension to the safari experience - a welcome change from just 'big game' spotting which was especially noticeable during the walking safaris.
Went to both Ruaha & Selous - and enjoyed the contrast of the two. Was glad to have gone to Ruaha first and had an authentic camping safari experience in a really dry environment. However, after the lakes and lush-ness of Selous area, the fantastic numbers of birds & wildlife, as well as the lux of Beho Beho, it is pretty hard to contemplate anywhere else."
Beautifully fitted-out bandas with a wonderful panorama of the valley below. Lovely toiletries & linen.
Amazing food - including the surprise breakfast with the hippos & crocs at Lake Tagalala. Sun-downers in stunning locations were a highlight of each day.
The hosting by Tamlyn & Sacha was incredible - warm and inclusive, they are experts of their profession - ensuring a wonderful atmosphere at the camp. It felt like holidaying with good friends!
Guiding was of an excellent standard and density of wildlife was stunning. Sacha's interest in birds and plant-life added an extra dimension to the safari experience - a welcome change from just 'big game' spotting which was especially noticeable during the walking safaris.
Went to both Ruaha & Selous - and enjoyed the contrast of the two. Was glad to have gone to Ruaha first and had an authentic camping safari experience in a really dry environment. However, after the lakes and lush-ness of Selous area, the fantastic numbers of birds & wildlife, as well as the lux of Beho Beho, it is pretty hard to contemplate anywhere else."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Echo Beach Hotel, Zanzibar (this camp has since closed)
"Poor start to Echo Beach stay"
4 nights
Arrived
10 Nov 2008
"We chose Echo Beach expecting from the Expert Africa website a small, simple beach hotel with rooms that "look out to the sea (all have a sea view), and encircle the lodge's swimming pool... stone tile floors polished to a gleam ... and high-quality fabrics ...including lovely cotton bed linen, silk cushions and fluffy towels in the bathroom."
However, since the blurb on Echo Beach was written, new bandas have been built behind the row around the pool. The view is of the airconditioning unit of the bungalow in front (or the building site to one side). The concrete floor was sandy underfoot (we later found out our room had been used to store dive gear & had obviously not been swept), the linen was thin with the matress visible through it and the towels were neither fluffy nor matching.
Immediately that we were shown this room we complained that it was not acceptable. Manager Sue was not present, Andrew was behind the bar smoking but disinterested and totally unwilling to help. It was left to an unsmiling reception lady to tell us that they hadn't been expecting us (apparently some paperwork that they normally get to confirm the booking had not arrived?) and that the new banda was the only room they had left. She suggested that it might be possible to move to a pool-side banda the following day when another group departed.
We accepted this (because after phoning Expert Africa, the only other option was to change hotels for an additional cost of £500) and after meeting with Sue the next morning we were able to arrange to move to a pool-side banda.
Food at Echo Beach was pleasant, local staff friendly and the pool clean. Sue made an effort to mingle with guests and was an excellent host. The beach in front, as we expected, was not suitable for swimming although an excursion to Mnemba atoll was worthwhile for the stunning coral and tropical fish.
Had we been accomodated in one of the original bandas, Echo Beach would have essentially met our expectations. However the poor welcome and low quality of our original room took the shine off what would otherwise have been a pleasant, if unremarkable, stay."
However, since the blurb on Echo Beach was written, new bandas have been built behind the row around the pool. The view is of the airconditioning unit of the bungalow in front (or the building site to one side). The concrete floor was sandy underfoot (we later found out our room had been used to store dive gear & had obviously not been swept), the linen was thin with the matress visible through it and the towels were neither fluffy nor matching.
Immediately that we were shown this room we complained that it was not acceptable. Manager Sue was not present, Andrew was behind the bar smoking but disinterested and totally unwilling to help. It was left to an unsmiling reception lady to tell us that they hadn't been expecting us (apparently some paperwork that they normally get to confirm the booking had not arrived?) and that the new banda was the only room they had left. She suggested that it might be possible to move to a pool-side banda the following day when another group departed.
We accepted this (because after phoning Expert Africa, the only other option was to change hotels for an additional cost of £500) and after meeting with Sue the next morning we were able to arrange to move to a pool-side banda.
Food at Echo Beach was pleasant, local staff friendly and the pool clean. Sue made an effort to mingle with guests and was an excellent host. The beach in front, as we expected, was not suitable for swimming although an excursion to Mnemba atoll was worthwhile for the stunning coral and tropical fish.
Had we been accomodated in one of the original bandas, Echo Beach would have essentially met our expectations. However the poor welcome and low quality of our original room took the shine off what would otherwise have been a pleasant, if unremarkable, stay."
Average
Experience Report
Overall Rating:
Average
Location
Average
Service
Average
Activities
Average
Rooms
Average
Food
Good
Facilities
Average
Not currently featured by Expert Africa
Zanzibar Coffee House
"Zanzibar Coffee House"
1 night
Arrived
14 Nov 2008
"Charming 'boutique hotel' style accomodation in the maze of Stone Town's intertwining passages. Cool, clean rooms with beautiful traditional Zanzibari furniture were welcome respite from the heat and grime of the streets.
The roof-top terrace was great for watching the sunset, catching the breeze and for breakfast.
Gorgeous, smiling all-female staff insisted on carrying our bags up 3 flights of stairs to the room (despite serious protesting!)."
The roof-top terrace was great for watching the sunset, catching the breeze and for breakfast.
Gorgeous, smiling all-female staff insisted on carrying our bags up 3 flights of stairs to the room (despite serious protesting!)."
Good
Experience Report
Overall Rating:
Good
Location
Good
Service
Excellent
Activities
Good
Rooms
Excellent
Food
Good
Facilities
Good
Remember to request a 'non-smoking' room if this is your preference - we were originally accomodated in a room that smelt very smokey. Staff were helpfully in arranging an alternate room when the request was made."