Travel reviews by Mrs M. from Chesterfield
Review Distribution
Total number of trips
2
Countries visited
2
Lodges stayed in
6
Excursions taken
0
My Jun 2023 trip
Kenya between 21 Jun 2023 and 2 Jul 2023
"We were extremely satisfied with the organisation and scheduling provided by expert Africa."
Arranged By Claire Scott
Four Points Nairobi Airport
"Four Points Nairobi Airport review"
1 night
Arrived
21 Jun 2023
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Rooms
Excellent
Food
Excellent
Kicheche Laikipia
"Kicheche Laikipia review"
4 nights
Arrived
22 Jun 2023
"The tents were lovely. The staff were also very nice.
The food varied from excellent to okay. They didn’t cook us anything different when it was the fish course at lunch.
Just prior to departure on our last game drive we were informed that since the other couple sharing our jeep were going to the rhino sanctuary that we would be dropping them off there and then going for a game drive and picking them up.
When we arrived at the sanctuary we found that the other couple had to use our vehicle to go round, therefore we had to sit in the garden and wait. By this time there was only time for a sundowner and a drive back. So effectively we saw very very little and missed out on a game drive."
The food varied from excellent to okay. They didn’t cook us anything different when it was the fish course at lunch.
Just prior to departure on our last game drive we were informed that since the other couple sharing our jeep were going to the rhino sanctuary that we would be dropping them off there and then going for a game drive and picking them up.
When we arrived at the sanctuary we found that the other couple had to use our vehicle to go round, therefore we had to sit in the garden and wait. By this time there was only time for a sundowner and a drive back. So effectively we saw very very little and missed out on a game drive."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Good
Rooms
Excellent
Food
Good
Facilities
Good
Feedback response
We heard back from Kicheche about this feedback and while they were delighted to hear how much these clients liked their tent and the staff, they were very apologetic about the mixup regarding their last game drive. The camp was under the mistaken impression that these clients were happy to visit Baraka, the blind black rhino, while the other couple would visit the northern white rhinos. Unfortunately that was not the case and the camp accepted they let down our travellers on their last game drive and apologised sincerely for the error. The camp also accepted they had completely missed the clients' clear dietary request not to be served fish. Expert Africa always passes on such requests at the time of booking and follows up shortly before arrival. Kicheche again sent their sincere apologies and emphasised to their managers and staff the need to carefully check dietary and other details of travellers' requirements before their arrival.
Sightings report
Kicheche Bush Camp
"Kicheche Bush Camp review"
5 nights
Arrived
26 Jun 2023
"The camp itself was very nice and the staff were wonderful but again when fish was on the menu we were offered an alternative on one occasion and a further occasion no alternative was offered and on the third occasion when fish was on the menu the alternative given was a vegetarian dish which was very disappointing.
It was noticeable that some so called professional photographers showed little or no regard when positioning their vehicle to other guests who had equal photographic interests. We would like to say that the Kicheche guide/drivers were very respectful of the animals and wildlife but some of the vehicles from other camps, quite frankly were disgraceful in their respect for animals and totally ignored the guide lines for the distance from the animals and indeed on one occasion one vehicle nearly ran over a lion and several times we asked our driver to pull away from sightings because we felt that the excessive amount of vehicles was distressing the animals and indeed we have photos of a cheetah appearing from the bumper of a vehicle because it was the only way it could escape."
It was noticeable that some so called professional photographers showed little or no regard when positioning their vehicle to other guests who had equal photographic interests. We would like to say that the Kicheche guide/drivers were very respectful of the animals and wildlife but some of the vehicles from other camps, quite frankly were disgraceful in their respect for animals and totally ignored the guide lines for the distance from the animals and indeed on one occasion one vehicle nearly ran over a lion and several times we asked our driver to pull away from sightings because we felt that the excessive amount of vehicles was distressing the animals and indeed we have photos of a cheetah appearing from the bumper of a vehicle because it was the only way it could escape."
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Feedback response
Kicheche responded to this feedback, saying they were very sorry that on this occasion these travellers' dietary request for no fish, clearly stated on their booking information, was completely overlooked by the kitchen staff, and missed during their camp briefing when they first arrived. They were very sorry about this oversight, as they take pains to ensure that all clients' food preferences are strictly adhered to. Expert Africa always sends through such requests at the time of booking, and follows up to reconfirm them shortly before the travellers' arrival.
On the matter of crowding of vehicles at wildlife sightings, Kicheche sent their appreciation to these travellers for noting the integrity of Kicheche guides in following conservancy rules. While such incidents are rare in the conservancies compared with the Maasai Mara National Reserve, they promised to raise the issue of misbehaviour of guides from other camps with the conservancy managers, as the incidents these travellers reported were completely abhorrent and unacceptable.
On the matter of crowding of vehicles at wildlife sightings, Kicheche sent their appreciation to these travellers for noting the integrity of Kicheche guides in following conservancy rules. While such incidents are rare in the conservancies compared with the Maasai Mara National Reserve, they promised to raise the issue of misbehaviour of guides from other camps with the conservancy managers, as the incidents these travellers reported were completely abhorrent and unacceptable.
Sightings report
My Aug 2022 trip
Zambia between 27 Aug 2022 and 8 Sep 2022
"Overall the best Safari that we have ever had and extremely well organised by Maruska.
We would certainly not hesitate to rebook the same itinerary in the future and have already booked another Safari in Kenya with Expert Africa.
The trip was perfect. Thank you"
We would certainly not hesitate to rebook the same itinerary in the future and have already booked another Safari in Kenya with Expert Africa.
The trip was perfect. Thank you"
Arranged By Maruska AdyeRowe
Lilayi Lodge
"Lilayi Lodge review"
1 night
Arrived
28 Aug 2022
"The hotel was very flexible and accommodating, the room was very good and the food in the restaurant was very good."
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Good
Activities
Good
Rooms
Good
Food
Good
Facilities
Good
Kaingo Camp
"Kaingo Camp review"
5 nights
Arrived
29 Aug 2022
"This was our second visit to this camp and it far exceeded our expectations.
Certainly the game viewing was by far the best we have ever had and was made all the better by our fantastic guide Sly."
Certainly the game viewing was by far the best we have ever had and was made all the better by our fantastic guide Sly."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Sightings report
Chindeni
"Chindeni review"
4 nights
Arrived
3 Sep 2022
"Having had such a fantastic time at Kaingo are expectations were somewhat lower when we arrived, however the game viewing here was just as good.
We had a great time."
We had a great time."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Sightings report
Lovely breakfast."