Travel reviews by GERRY COPSEY from Frome
Review Distribution
Total number of trips
1
Countries visited
2
Lodges stayed in
4
Excursions taken
0
SARARI & ZANZIBAR 2023
Kenya and 1 other country between 5 Sep 2023 and 16 Sep 2023
"From the first conversation with Richard we thought the level of service from Expert Africa was outstanding. The attention to detail and the diligent way the many paperwork requirements were set out was faultless.
Every question was answered in depth and very helpfully and all the recommendations were accurate.
Having spent 30+ years in the travel industry it was a delight to travel with another company who understand and practice the highest levels of customer service that we always tried to do.
Well done one and all
Suggestions to help us improve our trips or our service:
Really I don't. It seemed like we were travelling under the wing of a class outfit who did the ground work so well we didn't need much help overseas at all.
The icing on the cake was that we happened to be lucky enough to have the best guide at Little Governors. From talking to other guests who had minor frustrations with their guides, we soon realised that Tom was giving us a masterclass in how to be the perfect guide."
Every question was answered in depth and very helpfully and all the recommendations were accurate.
Having spent 30+ years in the travel industry it was a delight to travel with another company who understand and practice the highest levels of customer service that we always tried to do.
Well done one and all
Suggestions to help us improve our trips or our service:
Really I don't. It seemed like we were travelling under the wing of a class outfit who did the ground work so well we didn't need much help overseas at all.
The icing on the cake was that we happened to be lucky enough to have the best guide at Little Governors. From talking to other guests who had minor frustrations with their guides, we soon realised that Tom was giving us a masterclass in how to be the perfect guide."
Arranged By Richard Trillo
Four Points Nairobi Airport
"The ideal stop-over hotel"
1 night
Arrived
5 Sep 2023
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Rooms
Excellent
Facilities
Excellent
Little Governors' Camp
"Absolutely delightful in every way"
5 nights
Arrived
6 Sep 2023
"We had high expectations of Little Governors - several friends raved about it and all reports were good.
The real thing was even better..... The most delightful location and such a comfortable well-equipped tent was a great base for our 6 days.
The staff were all superb in every way and so, so friendly.
The food was of a very high standard at every meal and we would rate the place as outstanding"
The real thing was even better..... The most delightful location and such a comfortable well-equipped tent was a great base for our 6 days.
The staff were all superb in every way and so, so friendly.
The food was of a very high standard at every meal and we would rate the place as outstanding"
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Sightings report
Black Rhino
1 sighting
Buffalo
10+ sightings
Cheetah
1 sighting
Eland
1 sighting
Elephant
10+ sightings
Giraffe
10+ sightings
Hippo
10+ sightings
Leopard
1 sighting
Lion
6 sightings
Striped Hyena
3 sightings
Wild dog
1 sighting
Wildebeest
10+ sightings
Zebra
10+ sightings
Emerson Spice
"lovely atmospheric hotel but............"
2 nights
Arrived
11 Sep 2023
"The hotel is an amazing building and we had a great room with two terraces and views over the Old Town.
The shower was a bit primitive but it was a welcoming and comfy room.
The rooftop dinner was a huge disappointment. We were given an exotic cocktail menu only and had to ask if beers and wine were available - which they were. We ordered a bottle of wine and the wrong one arrived. The tasting menu just wasn't very good. A chef trying to be too clever and we thought it was mostly pretty poor. The first three courses were served at breakneck speed so we asked if we could have a pause between course - the waitress (who was awful) refused but we insisted and then had a few minutes between course as requested.
Breakfast was disastrous with service even worse than at dinner. Everything had to be asked for at least twice - the worst presentation of a fruit plate we have seen in 35 years of world travel and undrinkable coffee. The whole performance took an hour and ten minutes."
The shower was a bit primitive but it was a welcoming and comfy room.
The rooftop dinner was a huge disappointment. We were given an exotic cocktail menu only and had to ask if beers and wine were available - which they were. We ordered a bottle of wine and the wrong one arrived. The tasting menu just wasn't very good. A chef trying to be too clever and we thought it was mostly pretty poor. The first three courses were served at breakneck speed so we asked if we could have a pause between course - the waitress (who was awful) refused but we insisted and then had a few minutes between course as requested.
Breakfast was disastrous with service even worse than at dinner. Everything had to be asked for at least twice - the worst presentation of a fruit plate we have seen in 35 years of world travel and undrinkable coffee. The whole performance took an hour and ten minutes."
Average
Experience Report
Overall Rating:
Average
Location
Excellent
Service
Average
Rooms
Good
Food
Terrible
Feedback response
Expert Africa heard back from Emerson Spice regarding this very unusual and disappointing feedback. While they were delighted these travellers liked their room, they were extremely sorry that their much anticipated rooftop dinner was clearly a failure and that the breakfast service was so poor. As the hotel prides itself on its high standards of food and service, the general manager was shocked to receive this feedback and extended his sincere apologies to these guests. As a result he held a series of meetings with the kitchen and waiting staff to address the dinner and breakfast menus and their presentation, and the need to look after guests properly. Expert Africa was very confident that this was just a blip in normally very high standards.
East Africa Manager
Pongwe Beach Hotel
"beautifully peaceful and stunning location"
2 nights
Arrived
13 Sep 2023
"The most delightful place to spend a couple of days at the end of a trip.
The location and setting were sublime - the service was impeccable and the food was really good.
First-class in every way"
The location and setting were sublime - the service was impeccable and the food was really good.
First-class in every way"
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Good
Facilities
Good
Rooms
Excellent
Food
Excellent
Our room was very nice and we arrived at the hotel around 1030pm and had eaten on the plane so just had a couple of drinks before bed.
Slept well and enjoyed a nice breakfast before leaving for the airport"