Travel reviews by Pangolin family from UK

"Some of the best food on our trip - excellent dinner and superb choice of breakfast options.

Downstairs rooms are rather dark, but ideal if you want to sleep after a flight."

"First class introduction to Namibia. Great welcome and all the staff were tremendously helpful and friendly throughout our stay. Our guide Pedro was particularly engaging and knowledgable about the animals and plants. Lots of animals to see on the evening drive and we especially enjoyed the morning walk with the meercats.

One point to be aware of is the freezing cold nights - there is a hot water bottle and blankets are provided in the Dune Chalets, but you still need to wrap up warm! The Straw Bale Chalets are a much warmer option."

"Highly recommended with faultless service from arrival to departure. The team were thoroughly professional and could not have been more helpful.

We really enjoyed the evening chat around the camp fire and the menu recital and singing before dinner. The quality of the food is amazing. The drives were excellent with a sundowner on top of the dunes, and the next day picnic lunch at the aptly named Hard Rock cafe.

Our guide David was extremely knowledgable and the management team were fantastic.

A really relaxing experience in a superb setting."

"Unique experience with a fantastic location overlooking Sessriem Canyon and its own direct access to the road to the dunes. An early start means you can be the first to reach Dead Vlei at dawn, and enjoy sundown from Dune 45.

The rooms are amazing and really well laid out and private. Herbert was incredibly helpful and personable, going out of his way to provide advice and teaching us to make ostrich napkins.

It would be helpful if European style plug adaptors were available as is the norm at most other locations."

"The good point is the location, close to the Raft restaurant and the harbour. Otherwise somewhere to avoid.

The rooms are poorly maintained - door handles come off, hinges loose, inter-connecting doors between rooms do not close properly. The bathrooms were dirty - lots of hair in the bath and on the floor. The housekeeping service was distinctly off-hand and the person on breakfast reception brusque and rude.

Overall impression is of a potentially good hotel badly let down by its management and staff. The sole exception was the doorman who was very helpful with our luggage and in clearing the car of sand!"

"Excellent location for exploring the Skeleton Coast and a short distance from the seal colony, though mercifully without the smell.

Rooms have a cool nautical feel although the beds are a bit squeaky. The lounge area is comfortable and cosy around the fire. Staff were welcoming and helpful - it felt a very friendly place.

Everything, including the water, has to be brought in and the high standards are remarkable in the circumstances."

"Spacious clean rooms, well laid out lapa, excellent food and good facilities. The management team were welcoming and good hosts with a great sense of humour.

The overall experience was let down by the quality of the guiding and the drives which compared poorly with our experience at other lodges."

"Unmissable. The whole experience was fantastic, with a huge variety of wildlife - not just the cats - and a really enthusiastic and knowledgable guide - Dean.

The activities were well planned and really filled up the day. We just wished we had stayed for longer than one night.

Really great rooms with imaginative design, but barely time to appreciate it with everything else on offer."

"No hesitation about returning."