Travel reviews by Dr & Mr D from Esher
Review Distribution
Total number of trips
1
Countries visited
2
Lodges stayed in
6
Excursions taken
0
Wonderful holiday!
Zanzibar and 1 other country between 11 Mar 2013 and 28 Mar 2013
Very impressed by the response by Tracey last Saturday when we missed our flight and had to stay in Joburg for a night. Everyone was informed and the trip round Vic Falls was organised for us so that we could get to see the Falls the same afternoon as we arrived.
Suggestions to help us improve our trips or our service:
Well done! A really excellent service and we had a marvellous holiday. Thank you very much."
Arranged By Claire Scott

Serena Inn
"Best location for a stay in Zanzibar Town"

Breezes Beach Club
"Relaxing chill-out at Breezes"
Gym could do with refurbishment as one machine moved across the room while you were walking on it and another had broken controls. No light barbells.
Internet is charged which is a pity as it should be free. Only available right in the centre of the hotel and a little patchy.
Food excellent and service good especially Catherine. Dining room dark and sometimes too warm if you couldn't sit outside - and we never could!
Mostly German and French guests and everyone went to bed very early so entertainments played to very few guests although we enjoyed them. Absolutely dead in this resort after 10pm and most people disappeared after dinner.
Massive beach at low tide. Sea urchins here so protective shoes needed if you try to walk out to the reef. These shoes and a walking stick can be hired from water sports."

Own arrangements - CT (Not currently featured by Expert Africa)
"Golf and gastro tour to Cape Town"
Stayed with friends in Betty's Bay."
Not currently featured by Expert Africa

Ilala Lodge
"Adequate night at Ilala Lodge"
Internet absolutely useless - difficult to connect and only lasted a few minutes.
Dated hotel which needs money spent on it. Room like rooms were 30 years ago. Bathroom dated. No mosquito nets around beds. Had two single beds so not ideal for honeymooners!
Food adequate but rather spartan breakfast with tinned fruits. Not a lot of choice in the Continental breakfast. Swimming pool was cloudy and needed "shocking" so I was reluctant to use it.
Bar was really pleasant and airy. We had cocktails at The Victoria Falls Hotel and wished we had stayed there!
Wilderness Safaris organised our tour of the Falls which was very good albeit an expensive $60 each for 2 hours walking and a one minute bus ride. (Abiot was the guide)
When we asked for a late check-out the next day at 12.30 we were told that the latest was 11.30 - eventually we managed to negotiate 12 midday! We were a little peeved as we had only stayed one night anyway so they could have let our room the night before as they had adequate notice from Expert Africa. We returned to our room at 11.50 and were locked out. This was the last straw and this ranks as the worst hotel on our holiday.
Surrounding area is not very nice to walk around as you are accosted by locals and one man even tried to bargain for my husband's M and S deck shoes! Wilderness Safari drivers very good and pleasant."
With regards to the internet, internet speeds in Africa are seldom as fast as in Europe or the US. Ilala Lodge are very aware of this; they have the fastest link that they can get, but its still slow. They will upgrade as soon as they can; currently theyre hoping this will be in Aug 2013.
With regard to the hotel looking a bit dated, thats probably fair. Like many hotels and lodges in Zimbabwe, Ilala Lodges dcor has dropped behind the curve. However, now things are changing there and Martin commented, We look at all our linen and towels every year and replace where needed. We have completed the installation of flat screen LCD TV units in all our rooms at the end of February 2013 and, although the air conditioning unit in their room was installed in 2007, we are half way through replacing all of these units, and will have the rest finished by August. [Ed: Aug 2013!]
Readers should remember though that Ilala is very affordable in comparison to other properties in the area, and the hotel is decorated in a colonial style, which some may feel adds to a feeling that it is dated.
Ilala doesnt have mosquito nets in the rooms. Martin explains that: We spray the rooms on a quarterly basis, have plug in mosquito repellent, offer mosquito repellant spray and insect spray in all the rooms. We also encourage the use of the air conditioning units as this discourages mosquitoes as well.
Martin was surprised to read these comments on tinned fruit, as they only ever serve fresh fruit at breakfast. He says that they We offer only fresh fruits. We offer 3 types of fresh cold meats, 3 types of croissants, 3 types of muffins, various seeds/nuts and dried fruits and a cheese and biscuit platter. We also offer 8 hot egg-based options on the a la carte menu.
About late check-outs, Martin was sorry they didnt do better on this. He explained that they try to arrange these for guests where they can but because Ilala is often very full, it can be difficult. In this case, he explained that: The key system is also defaulted, as a security measure, to expire at 11.30am but our team should have realised this and renewed their card I will address this with our reception., and he apologized for this.
We are extremely sorry to hear that these guests did not like Ilala, but are pleased that they enjoyed the rest of their trip with us.

Bumi Hills Safari Lodge
"Part of the family at Bumi Hills"
We were given a free room upgrade because the lodge was really quiet. 3 things we reported were wrong in our room were fixed immediately so no complaints there. Rather surprised that there was no power between 9am and 6pm and air con went off at 5am. It didn't worry us and we charged our appliances in the office.
Slightly limited breakfast with tinned fruit again but we had cooked breakfasts and the waiter, Sheckie, was the best waiter we had all holiday - and Jaison was good too. The diffidence of the waiters at Ilala was not present at all here. Food very good although the difficulty of getting supplies to the Lodge was apparent but we were prepared to overlook this. A little annoying to have to keep signing for the inclusive drinks - wine and beer and soft drinks. Would be better just to make this an all inclusive resort.
All in all we felt part of the family. The entire staff turned out to see us off by plane again and waved goodbye. This was the hotel that we were not expecting to enjoy so much but it surpassed our expectations. Internet excellent around the reception area.
Spa therapist very capable and pleasant.
My husband was a little concerned by the age of the tiny planes that Bumi Air use - a 1968 Cessna with one engine returned us to Harare. No complaints with the flights and they fitted in with our plans when we requested an earlier flight to Harare."

Own arrangements - Harare (Not currently featured by Expert Africa)
"Reunion with relatives after 34 years!"
They forgot to top up the milk cartons I requested"
Not currently featured by Expert Africa
Fisherman's Tours charged much more for trips to the Spice Farm than we organised ourselves using Big Joe, the doorman. Our taxi also gave us a tour of the city and waited for us outside the cathedral and market while we explored for just over half the price Fisherman's Tours were going to charge. Fisherman's Tours would have been picking other people up on the way and leaving very early in the morning. Would therefore recommend organising one's own tour contrary to advice we were given.
The tea in the afternoon was very pleasant and we enjoyed watching the sunset from the terrace."