Travel reviews by Dr & Mr D from Esher
Review Distribution
Total number of trips
1
Countries visited
2
Lodges stayed in
6
Excursions taken
0
Wonderful holiday!
Zanzibar and 1 other country between 11 Mar 2013 and 28 Mar 2013
"Have recommended you to several friends.
Very impressed by the response by Tracey last Saturday when we missed our flight and had to stay in Joburg for a night. Everyone was informed and the trip round Vic Falls was organised for us so that we could get to see the Falls the same afternoon as we arrived.
Suggestions to help us improve our trips or our service:
Well done! A really excellent service and we had a marvellous holiday. Thank you very much."
Very impressed by the response by Tracey last Saturday when we missed our flight and had to stay in Joburg for a night. Everyone was informed and the trip round Vic Falls was organised for us so that we could get to see the Falls the same afternoon as we arrived.
Suggestions to help us improve our trips or our service:
Well done! A really excellent service and we had a marvellous holiday. Thank you very much."
Arranged By Claire Scott
Serena Inn
"Best location for a stay in Zanzibar Town"
1 night
Arrived
12 Mar 2013
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Good
Rooms
Good
Food
Excellent
Facilities
Good
Breezes Beach Club
"Relaxing chill-out at Breezes"
3 nights
Arrived
13 Mar 2013
"Excellent room but again, insufficient light for reading in the bedroom. I had to use my head torch here as well. No TV. Bathroom was a little tired and not the standard I would expect in this category room. Lighting poor again in bathroom. Air con was incredibly noisy and kept me awake at night. Lovely balcony but unfortunately the better rooms have no view of the beach or sea although the gardens are pleasant. Difficult to navigate back to our room at night as rooms not very well signed and very dark!
Gym could do with refurbishment as one machine moved across the room while you were walking on it and another had broken controls. No light barbells.
Internet is charged which is a pity as it should be free. Only available right in the centre of the hotel and a little patchy.
Food excellent and service good especially Catherine. Dining room dark and sometimes too warm if you couldn't sit outside - and we never could!
Mostly German and French guests and everyone went to bed very early so entertainments played to very few guests although we enjoyed them. Absolutely dead in this resort after 10pm and most people disappeared after dinner.
Massive beach at low tide. Sea urchins here so protective shoes needed if you try to walk out to the reef. These shoes and a walking stick can be hired from water sports."
Gym could do with refurbishment as one machine moved across the room while you were walking on it and another had broken controls. No light barbells.
Internet is charged which is a pity as it should be free. Only available right in the centre of the hotel and a little patchy.
Food excellent and service good especially Catherine. Dining room dark and sometimes too warm if you couldn't sit outside - and we never could!
Mostly German and French guests and everyone went to bed very early so entertainments played to very few guests although we enjoyed them. Absolutely dead in this resort after 10pm and most people disappeared after dinner.
Massive beach at low tide. Sea urchins here so protective shoes needed if you try to walk out to the reef. These shoes and a walking stick can be hired from water sports."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Good
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Excellent
Own arrangements - CT (Not currently featured by Expert Africa)
"Golf and gastro tour to Cape Town"
7 nights
Arrived
16 Mar 2013
"Stayed in CT one night at the Vineyard Hotel which is really excellent. Beautiful gardens and spa and pool. Venue for Sunday lunch for the locals with the family. Food delicious.
Stayed with friends in Betty's Bay."
Stayed with friends in Betty's Bay."
Excellent
Experience Report
Overall Rating:
Excellent
Not currently featured by Expert Africa
Ilala Lodge
"Adequate night at Ilala Lodge"
2 nights
Arrived
23 Mar 2013
"Because we missed our flight to Victoria Falls we only spent one night here which was a blessing. Had to queue for over an hour for immigration as we didn't have a visa like everyone else who arrived on our plane. We would definitely recommend getting visas in advance of the trip. Toilets at airport dirty and lacking in soap and towels. Unwelcoming staff except for one female receptionist who had an impossible name to remember and dried our shoes for us after they were soaked at the Falls!
Internet absolutely useless - difficult to connect and only lasted a few minutes.
Dated hotel which needs money spent on it. Room like rooms were 30 years ago. Bathroom dated. No mosquito nets around beds. Had two single beds so not ideal for honeymooners!
Food adequate but rather spartan breakfast with tinned fruits. Not a lot of choice in the Continental breakfast. Swimming pool was cloudy and needed "shocking" so I was reluctant to use it.
Bar was really pleasant and airy. We had cocktails at The Victoria Falls Hotel and wished we had stayed there!
Wilderness Safaris organised our tour of the Falls which was very good albeit an expensive $60 each for 2 hours walking and a one minute bus ride. (Abiot was the guide)
When we asked for a late check-out the next day at 12.30 we were told that the latest was 11.30 - eventually we managed to negotiate 12 midday! We were a little peeved as we had only stayed one night anyway so they could have let our room the night before as they had adequate notice from Expert Africa. We returned to our room at 11.50 and were locked out. This was the last straw and this ranks as the worst hotel on our holiday.
Surrounding area is not very nice to walk around as you are accosted by locals and one man even tried to bargain for my husband's M and S deck shoes! Wilderness Safari drivers very good and pleasant."
Internet absolutely useless - difficult to connect and only lasted a few minutes.
Dated hotel which needs money spent on it. Room like rooms were 30 years ago. Bathroom dated. No mosquito nets around beds. Had two single beds so not ideal for honeymooners!
Food adequate but rather spartan breakfast with tinned fruits. Not a lot of choice in the Continental breakfast. Swimming pool was cloudy and needed "shocking" so I was reluctant to use it.
Bar was really pleasant and airy. We had cocktails at The Victoria Falls Hotel and wished we had stayed there!
Wilderness Safaris organised our tour of the Falls which was very good albeit an expensive $60 each for 2 hours walking and a one minute bus ride. (Abiot was the guide)
When we asked for a late check-out the next day at 12.30 we were told that the latest was 11.30 - eventually we managed to negotiate 12 midday! We were a little peeved as we had only stayed one night anyway so they could have let our room the night before as they had adequate notice from Expert Africa. We returned to our room at 11.50 and were locked out. This was the last straw and this ranks as the worst hotel on our holiday.
Surrounding area is not very nice to walk around as you are accosted by locals and one man even tried to bargain for my husband's M and S deck shoes! Wilderness Safari drivers very good and pleasant."
Poor
Experience Report
Overall Rating:
Poor
Location
Excellent
Service
Average
Facilities
Average
Rooms
Poor
Food
Average
Feedback response
We received a prompt reply on these comments from one of Ilalas managers, Martin. He was very disappointed to read them, offered his apologies and explained a few things.
With regards to the internet, internet speeds in Africa are seldom as fast as in Europe or the US. Ilala Lodge are very aware of this; they have the fastest link that they can get, but its still slow. They will upgrade as soon as they can; currently theyre hoping this will be in Aug 2013.
With regard to the hotel looking a bit dated, thats probably fair. Like many hotels and lodges in Zimbabwe, Ilala Lodges dcor has dropped behind the curve. However, now things are changing there and Martin commented, We look at all our linen and towels every year and replace where needed. We have completed the installation of flat screen LCD TV units in all our rooms at the end of February 2013 and, although the air conditioning unit in their room was installed in 2007, we are half way through replacing all of these units, and will have the rest finished by August. [Ed: Aug 2013!]
Readers should remember though that Ilala is very affordable in comparison to other properties in the area, and the hotel is decorated in a colonial style, which some may feel adds to a feeling that it is dated.
Ilala doesnt have mosquito nets in the rooms. Martin explains that: We spray the rooms on a quarterly basis, have plug in mosquito repellent, offer mosquito repellant spray and insect spray in all the rooms. We also encourage the use of the air conditioning units as this discourages mosquitoes as well.
Martin was surprised to read these comments on tinned fruit, as they only ever serve fresh fruit at breakfast. He says that they We offer only fresh fruits. We offer 3 types of fresh cold meats, 3 types of croissants, 3 types of muffins, various seeds/nuts and dried fruits and a cheese and biscuit platter. We also offer 8 hot egg-based options on the a la carte menu.
About late check-outs, Martin was sorry they didnt do better on this. He explained that they try to arrange these for guests where they can but because Ilala is often very full, it can be difficult. In this case, he explained that: The key system is also defaulted, as a security measure, to expire at 11.30am but our team should have realised this and renewed their card I will address this with our reception., and he apologized for this.
We are extremely sorry to hear that these guests did not like Ilala, but are pleased that they enjoyed the rest of their trip with us.
With regards to the internet, internet speeds in Africa are seldom as fast as in Europe or the US. Ilala Lodge are very aware of this; they have the fastest link that they can get, but its still slow. They will upgrade as soon as they can; currently theyre hoping this will be in Aug 2013.
With regard to the hotel looking a bit dated, thats probably fair. Like many hotels and lodges in Zimbabwe, Ilala Lodges dcor has dropped behind the curve. However, now things are changing there and Martin commented, We look at all our linen and towels every year and replace where needed. We have completed the installation of flat screen LCD TV units in all our rooms at the end of February 2013 and, although the air conditioning unit in their room was installed in 2007, we are half way through replacing all of these units, and will have the rest finished by August. [Ed: Aug 2013!]
Readers should remember though that Ilala is very affordable in comparison to other properties in the area, and the hotel is decorated in a colonial style, which some may feel adds to a feeling that it is dated.
Ilala doesnt have mosquito nets in the rooms. Martin explains that: We spray the rooms on a quarterly basis, have plug in mosquito repellent, offer mosquito repellant spray and insect spray in all the rooms. We also encourage the use of the air conditioning units as this discourages mosquitoes as well.
Martin was surprised to read these comments on tinned fruit, as they only ever serve fresh fruit at breakfast. He says that they We offer only fresh fruits. We offer 3 types of fresh cold meats, 3 types of croissants, 3 types of muffins, various seeds/nuts and dried fruits and a cheese and biscuit platter. We also offer 8 hot egg-based options on the a la carte menu.
About late check-outs, Martin was sorry they didnt do better on this. He explained that they try to arrange these for guests where they can but because Ilala is often very full, it can be difficult. In this case, he explained that: The key system is also defaulted, as a security measure, to expire at 11.30am but our team should have realised this and renewed their card I will address this with our reception., and he apologized for this.
We are extremely sorry to hear that these guests did not like Ilala, but are pleased that they enjoyed the rest of their trip with us.
Bumi Hills Safari Lodge
"Part of the family at Bumi Hills"
2 nights
Arrived
25 Mar 2013
"Bumi Air pilot Mike Schuil flew over the Falls at our request which was wonderful as we hadn't had time to do the helicopter ride. Brilliant welcome from Natalie and Denise. Game drive with Wilhem who was very informative and passionate about wildlife. Also did another game drive and several boat trips including a fishing trip with Rogers and sunset cruise. Advantage of Bumi is that you can see the animals very close when you go on the water. The Big 5 are not here and people should realise that when they book. No giraffes or leopards or rhinos. Staff were happy to do anything we wished and prepare meals as and when we wanted them when we arrived and left.
We were given a free room upgrade because the lodge was really quiet. 3 things we reported were wrong in our room were fixed immediately so no complaints there. Rather surprised that there was no power between 9am and 6pm and air con went off at 5am. It didn't worry us and we charged our appliances in the office.
Slightly limited breakfast with tinned fruit again but we had cooked breakfasts and the waiter, Sheckie, was the best waiter we had all holiday - and Jaison was good too. The diffidence of the waiters at Ilala was not present at all here. Food very good although the difficulty of getting supplies to the Lodge was apparent but we were prepared to overlook this. A little annoying to have to keep signing for the inclusive drinks - wine and beer and soft drinks. Would be better just to make this an all inclusive resort.
All in all we felt part of the family. The entire staff turned out to see us off by plane again and waved goodbye. This was the hotel that we were not expecting to enjoy so much but it surpassed our expectations. Internet excellent around the reception area.
Spa therapist very capable and pleasant.
My husband was a little concerned by the age of the tiny planes that Bumi Air use - a 1968 Cessna with one engine returned us to Harare. No complaints with the flights and they fitted in with our plans when we requested an earlier flight to Harare."
We were given a free room upgrade because the lodge was really quiet. 3 things we reported were wrong in our room were fixed immediately so no complaints there. Rather surprised that there was no power between 9am and 6pm and air con went off at 5am. It didn't worry us and we charged our appliances in the office.
Slightly limited breakfast with tinned fruit again but we had cooked breakfasts and the waiter, Sheckie, was the best waiter we had all holiday - and Jaison was good too. The diffidence of the waiters at Ilala was not present at all here. Food very good although the difficulty of getting supplies to the Lodge was apparent but we were prepared to overlook this. A little annoying to have to keep signing for the inclusive drinks - wine and beer and soft drinks. Would be better just to make this an all inclusive resort.
All in all we felt part of the family. The entire staff turned out to see us off by plane again and waved goodbye. This was the hotel that we were not expecting to enjoy so much but it surpassed our expectations. Internet excellent around the reception area.
Spa therapist very capable and pleasant.
My husband was a little concerned by the age of the tiny planes that Bumi Air use - a 1968 Cessna with one engine returned us to Harare. No complaints with the flights and they fitted in with our plans when we requested an earlier flight to Harare."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Excellent
Own arrangements - Harare (Not currently featured by Expert Africa)
"Reunion with relatives after 34 years!"
1 night
Arrived
27 Mar 2013
"Stayed at Amanzi Lodge. Would recommend this hotel. Excellent gym and tennis court and small pool. Food at restaurant excellent but breakfast at the Lodge was disappointing with very little choice in the continental breakfast.
They forgot to top up the milk cartons I requested"
They forgot to top up the milk cartons I requested"
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Average
Activities
Excellent
Rooms
Excellent
Food
Average
Facilities
Excellent
Not currently featured by Expert Africa
Fisherman's Tours charged much more for trips to the Spice Farm than we organised ourselves using Big Joe, the doorman. Our taxi also gave us a tour of the city and waited for us outside the cathedral and market while we explored for just over half the price Fisherman's Tours were going to charge. Fisherman's Tours would have been picking other people up on the way and leaving very early in the morning. Would therefore recommend organising one's own tour contrary to advice we were given.
The tea in the afternoon was very pleasant and we enjoyed watching the sunset from the terrace."