South Africa: reviews from our travellers

"A brilliant trip that will not be forgotten by our family. A great combination of safari and beach that, just, fitted into our budget & allowed us to sample all the wonders of a fantastic region." Read full review: 18 nights in Africa; 9 on a Mozambique holiday

"Lucy organized our trip for us. She is so easy to work with & very responsive to emails. The trip went flawlessly. We used Expert Africa to organize a trip to Zambia/Malawi for us 2 yrs ago & will be asking them to help us with a possible trip to Namibia next year!" Read full review: 12 nights in Africa; 4 on a Malawi trip

"I want to thank Expert Africa and especially Lucy Copson for organizing our (me, my wife, and two teenage children) trip to Zambia, Africa. This was our first trip to Africa and we knew little about the continent.

I must say that the website for Expert Africa really helped our understanding of what each country has to offer in the way of safaris and you can start to narrow down your options according to your wants and needs. But it wasn't until chatting with Lucy that everything really came into focus. After one phone conversation she really grasped what the family and I were looking for and organized our unforgettable trip to Zambia.

With first hand knowledge of the bush camps in South Luangwa National Park, Lucy choose two that were an absolute fit for us. We went on drive safaris, walking safaris, night drives, and even an overnight camp out and learned about all the animals, birds, and plants of the park.

Lucy also chose for us our excursion to Livingstone which was an excellent way to end our stay in Zambia.

Once again, thank you Expert Africa and Lucy for putting together an unforgettable bucket list trip for the family and I." Read full review: 10 nights in Africa; 9 on a Zambia safari

"Second time to Namibia, but managed to surpass previous visit with animals seen, and got some memorable images. Good to self drive providing so much flexibility as to how long you spend at a waterhole, we had well over 1 hour at one observing in the main bull elephants, only two other cars there.

First time in Botswana great time on the Chobe river viewing elephants crossing , and the birds. Spoilt with the number of lions with kills, and the first cubs I had seen albeit bit hidden in the trees.

Zambia provided a fitting finale something completely different, namely Victoria Falls, seen from the air and on foot, fantastic noise of the the water roaring.

The challenge is how to beat this trip?" Read full review: 13 nights in Africa; 8 on a Namibia trip

"We had a wonderful stay in Zambia, only wished it could have lasted longer... We had only one problem and that was due to the delayed KLM flight from Oslo to Amsterdam which made us miss our connecting flight to Johannesburg. Consequently we lost an entire day of our safari. Fortunately, we got very efficient and professional help from Megan at Expert Africa; she did the necessart re-bookings and informed Musekese Camp of our one day delay.

We were very pleased with both of the camps we were staying, indeed, at Tafika we had stayed before and knew its high standard. All the transfers went without problems, we were met by representatives of the camps at the airports and transported safely to the camps. Everything was well organized.

Of course, quite a few hours were spent travelling from one camp to the other, but that is only what has to be expected when you like to visit places that are really remote. The good thing about all our hours on the road, was that we felt we saw a lot of the country, which is interesting in itself." Read full review: 8 nights in Africa; 7 on a Zambia safari

"Thank goodness and Tracy. She sorted out a problem with our bookings only a couple of weeks before we left for our holiday. It was not exactly as we anticipated but it was great, particularly the inclusion of extended stays at Polentswa and Rooiputs.

The success of a game spotting holiday can be down to luck in seeing the game. In this respect luck was not on our side, particularly, this time but having been on four holidays to Kgalagadi, we know that this is not the be all and end all. The landscapes, birdlife, and small animals are all wondrous. Most of all, however, we are always struck by the interesting people we meet and the stories they tell us - including Mercy, who recalled meeting Chris McIntyre.

Our one criticism is that the revised plan meant a lot more travelling between distant camps and too many changes in accommodation. 10 changes in a 12 days stay is too much especially when there were six hours and more of travelling to be done in a day. But, anyway, we had a holiday!

Kgalagadi is not for the packaged tourist and long may it stay that way despite the gradual increase in accommodation at the camps." Read full review: 16 nights in Africa; 16 on a South Africa trip

"I have tried hard to frame my comments from a specific point of view of an ex tour operator. The majority of our party was overwhelmingly satisfied. My dissatisfaction with Kwando comes from (perhaps unrealistic) previous expectations. The animals, the service, the camps, and the people were all 5 stars. I purposely put off giving this feedback to gain some perspective on the events of the trip, and I feel like what I have said is justified and fair.

I would like to offer some feedback to ExpertAfrica specifically - we were very frustrated with the lack of a final reconciliation 2 months before we left. We were trying to make our individual final payments and there seemed to be no way for us to get a list that said, PAX #1 owes THIS, PAX #2 owes THIS, etc. We ended up having to sit down with literally pages of payment records, separate out our own credit card surcharges, subtract our own payments made to come up with final payment amounts. It was EXCEEDINGLY frustrating. I can't believe that we are the first group travel you've ever dealt with - so it baffles me that a clear and final reconciliation was not provided. I went round and round via email, and requested this several times in several ways, but got the impression that I was asking the impossible.

In addition, I asked about tour arrangements in Cape Town, and was quoted USD75 per person to join a scheduled bus tour. When I asked about a private mini-van, the price doubled. I did a little research and booked privately with a well-known, well regarded tour company who gave us private tours for USD60 per person inclusive of wine tastings and park fees. My issue was that I had no means of contacting them once we were on holiday - although they were great and checked in with Acorn House, and it all went off just perfectly. it would have been much simpler to do this through Expert Africa and I cannot believe that with an office there you can't do better than what was quoted. The LEAST you could do is offer a recommendation of a company you like to save your clients the trouble of finding out. This booking was over USD40,000 and I had to do a lot of the legwork myself - don't get me started on international air because thats a different can of worms. I understand if you can't offer consolidator fares from the US, but arrangements need to be made if you're serving the American market." Read full review: 16 nights in Africa; 9 on a Botswana safari

"This was a trip I've dreamed of taking for 50 years, and it did not disappoint. Our team member, Maruska, was exceptional--as an example, when I first spoke with her, I rambled for about 15 minutes telling her all I wanted our trip to be. She listened patiently, then said she'd like to summarize what I've said to see if she understood correctly. In 3 minutes flat, she succinctly and accurately summarized all I had said AND attempted to say far more accurately than I did. That was the first indication of her insight, and every single dealing that followed reflected her keen professionalism and knowledge, plus she was always pleasant to deal with. Another example--my husband hadn't done any research on safaris, so was surprised and disappointed at first to learn what the trip should cost, even though the price was quite reasonable by safari standards. I suggested we schedule a conversation with Maruska so that he could discuss his concerns with her. After talking with her for 5-8 minutes, he relaxed, for he could tell from her comments and how she answered his questions and the options she presented that she was well versed in what she did and had truly put together an excellent package for us. When our daughter became ill at our first stop and the medic recommended we delay our trip by a day, so I sent an SOS to Maruska. Within an hour she telephoned me back, and within the second hour she made all of the necessary changes to our itinerary. She is a delight to work with, remarkably knowledgeable, efficient, helpful, and ever so pleasant!

Suggestions to help us improve our trips or our service:
Can't think of a thing, we are 4 very satisfied customers." Read full review: 14 nights in Africa; 11 on a Zambia safari

"Wow, it was just wonderful everything went seamlessly. All we wanted to see, we saw - painted dogs, leopards, lions, cheetahs; the whole lot and more. Venues were superb and staff and guides brilliant at all the camps. If we did the same trip again we might stay an extra night at Lagoon, and sacrifice one night at Little Kwara, just because it was so good. Thanks Tracy for all your advice and help, (also Chris for his offer to help with the BA problems - which thankfully did not affect our return.

The small plane flights were great and the hot air balloon trip outstanding." Read full review: 19 nights in Africa; 12 on a Botswana safari

"We had a lot of things we knew we really wanted to do but the additions recommended by Expert Africa really added to the holiday.

Suggestions to help us improve our trips or our service
Proper maps for Capetown area. Update restaurant info etc and make this more personal rather than general travel agent type reviews.
Wilderness safaris in Namibia were fantastic. So helpful at the airport including dealing with all the car hire for us. Really excellent ground agents.

We have been using Expert Africa since 2002 on and off and we keep on coming back even though we know pretty much what we want to do on our trips. We use you because you add to our holiday and make good suggestions and you are good value for money and give us the back up it's comforting to have whilst we are away." Read full review: 30 nights in Africa; 13 on a Namibia trip