Reviews of trips to Johannesburg

"The trip started off with a big Bang with planing with Expert Africa. Saskia was incredible! She planned the trip exactly the way we hoped for, with many additions / suggest to add to a fantastic experience. We wouldn't hesitate to go on Expert African trips again, or recommend to our friends.

Namibia has such diversity in landscape and people, providing an ever changing and intense experience from day to day. We have travelled to 40 countries in the last 3 years, and total of 75 countries in life time, we both would rate our experience in Namibia as top 5% of countries we visited and Expert Africa / Saskia as the best travel agency we have dealt with." Read full review: 12 nights in Africa; 11 on a Namibia trip

"This feedback is far too long and not what you want to receive on your return from holiday when you have a million other things to do!! This is why it has taken me so long to complete after the end of the holiday. Why bother to ask about S A Airways and B A?

I have travelled with your company on several occasions and remain a great fan of the effort you take to make a holiday, to what could be a difficult area, run as smoothly as possible. This time was no exception and the following comments are for your guidance / information and in no way a criticism.

As you suggested we collected our baggage in Jo'burg and checked in again. On both occasions that we passed through Jo'burg the airport was EXCEEDINGLY busy and it was a good job that we had a 3 hour wait (as you had intimated) otherwise we would have missed the connecting flight. Anyone who was nervous of crowds and queues and delays may have felt concerned especially as a dangerous situation occurred as there was no room for passengers to alight from an escalator to join a massive queue through passport control.

Please see comments on the car at Mundulea.

When we arrived to check in at the Taj Pamodzi they asked for credit card details (which is usual in a hotel) and then asked how we were paying for the accommodation. It took over 10 minutes to convince them that we had already paid our travel agent. They had the audacity to say 'has it cleared through your bank account'. Eventually someone agreed that Expert Africa would be paying for the accommodation BUT THEY HAVE NOT YET PAID. Who was correct? At one time they wanted us to contact you before they would let us stay.

Suggestions to help us improve our trips or our service:

Whilst I can appreciate that you want as many good comments as possible I feel that you may miss out on the odd nugget of criticism / feedback because some like me considered giving up and are put off by the length of this feedback form.

The availability of a paper form would have been appreciated." Read full review: 17 nights in Africa; 7 on a Namibia trip

"The standard of attention to detail, notes, directions, maps etc. second to none.

Saskia was exceptional form her phone manner, follow up and attention to detail and providing advice and support. Nothing but brilliant. We loved the whole experience and will certainly be in touch with you guys again for another African experience. Thank you.

Suggestions to help us improve our trips or our service:

No! Is that OK?" Read full review: 8 nights in Africa; 6 on a Namibia trip

"Overall a fantastic trip - huge success and really enjoyed by all of our party.

Would reconsider flying from Kasane to Bazaruto via Joburh - this was slow and boring.

Interested to note direct Flights from Capetown into the delta- that might offer interesting options for pre or post safari time.

Mozambique looked great from the Air but we did not feel we could explore much when we got there.
Also felt a bit of a "prisoner " in remote beach lodge - maybe staying on mainland or nearer a town might have worked for us." Read full review: 17 nights in Africa; 7 on a Mozambique holiday

"Kwando Lagoon spoilt it. Please see separate email and attachment." Read full review: 15 nights in Africa; 10 on a Botswana safari

"Overall the trip was incredible!! We will definitely be back. T

he only thing we will change next time is to do private vehicles. It is more expensive, but it gives you much more freedom to stay and watch more animal behavior. The other thing I noticed, which could just be variation, is that there appeared to be more game in Oct than August. This may be because it was drier and hotter in Oct. However, we actually saw many more cats the August trip, than the previous trip in October.

Maruska with Expert Africa was excellent in communicating with us about a flight cancellation at the end of our trip. She was able to change our reservation and cover the cost until we arrived home." Read full review: 10 nights in Africa; 9 on a Botswana safari

"Overall, I am quite satisfied with my trip. I found that all details were perfectly organized. We had no problems at all with reservations of airlines and hotels. All previous information before the trip was very helpful, as well as the books that we received." Read full review: 25 nights in Africa; 6 on a Tanzania safari

"This was a truly memorable trip.

It was our third trip to Africa, and the best in terms of wildlife viewing. The whole safari experience was wonderful from start to end." Read full review: 13 nights in Africa; 9 on a Botswana safari

"One of the most fantastic family adventures we've ever had.

Will definitely recommend Expert Africa to others, and would use them again for more travel to Africa. Thank you." Read full review: 24 nights in Africa; 9 on a Zambia safari

"My trip to Africa exceeded my dreams and expectations. Everything ran so smoothly, the hospitality and game viewing at the camps was fantastic, and the camps Maruska put us in were gorgeous and fit into our budget. There's only one problem--now I've been bitten by the safari bug and can't wait to go back!

Many thanks for all you did to make my dream trip to Africa a reality.

Suggestions to help us improve our trips or our service:

None--service was outstanding." Read full review: 18 nights in Africa; 10 on a Botswana safari