Rwanda: reviews from our travellers

"Amanda who organised this for us was wonderful, and created the trip of a lifetime. All of the difficult things I had asked for were arranged to perfection, and were the highlights of our trip.

Have recommended Expert Africa to all travellers we met en route.

Suggestions to help us improve our trips or our service:

One minor point. Can you add the date (or vesion number) to the text of each version of the paperwork. This is nomal office practice and avoids confusion with multiple updated documents when printed.

We will certainly come to Expert Africa again, but only on condition that I don't have to fill in 200 different reviews online again!" Read full review: 26 nights in Africa; 13 on a Zambia safari

"All went very smoothly.

The meet and greet at Kigali was spot on and the Primate Safari rep was there with my name easily visible on a prominent sign and waiting for me. he introduced me to Sula who would be my guide for the rest of my 12 days in Rwanda.

The whole trip worked extremely well without any hitches." Read full review: 13 nights in Africa; 12 on a Rwanda safari

"Expert Africa was great to work with and Ellie was on top of everything." Read full review: 15 nights in Africa; 10 on a Botswana safari

"Terrific.

Rwanda was great to see the gorillas. they were magic.

Zambia, though was marvellous. We have been to places in Namibia, Botswana and Tanzania before and we really enjoyed them. However when/if we return to Africa we will go back to Zambia: Kafue and South Luangwa. The people were terrific overall, and we saw a variety of wildlife and birdlife.

Suggestions to help us improve our trips or our service:

No" Read full review: 21 nights in Africa; 16 on a Zambia safari

"This was an incredible trip that is even more amazing given the limited time Amanda had to prepare.

Everything I could have thought of from Rwanda was included. I would love to go on another safari prepared by Expert Africa, and I will be recommending them to anyone who asks for my opinion.

Suggestions to help us improve our trips or our service:

Maybe just a little more detail regarding information about the lodges and accommodations.

Hard to find something to improve on such a great experience!" Read full review: 12 nights in Africa; 12 on a Rwanda safari

"The trip has been excellent. We could entirely relax as we had always someone taking care of us, especially on arrival at the airports. Richard Trillo has been always very responsive and helpful in the planning phase. The guides and the drivers and all the people we met have been extremely skilled and helpful." Read full review: 12 nights in Africa; 6 on a Kenya safari

"Learning about Rwanda was as important and valuable as seeing gorillas and monkeys.

A fine combination of powerful experiences.

Suggestions to help us improve our trips or our service:

Tell people to do monkeys before (not after) gorillas, as a warm up.
In my case two gorilla days instead of one was very good, but of course that's even more money.

My guide/driver was Bram. He was excellent. Always polite, helpful, knowledgable, prompt, flexible. Many thanks to him." Read full review: 4 nights in Africa; 4 on a Rwanda safari

"Exceeded expectations.

Fascinating country and whist it sounds a little misplaced to say it the opportunity to confront the Genocide added a thought provoking additional dimension to a brilliant wildlife experience. Compared to our other Africa experiences the two stand out features were the opportunity to be more active (moving about on foot etc.) and the feeling of safety and a warm welcome from a people who still have next to nothing in spite of the relative success of rebuilding the country.

All of our accommodations were up to standard even if they are way below the better lodges in other parts of Africa in terms of pure lodge experience.

Suggestions to help us improve our trips or our service:

At the planning stage perhaps make suggestions for alternatives and give advice to make choices.

For example, in Nyungwe it would have been good to have been offered tjhe forest treks and also a visit to the tea plantation (our guide tried to get us in but it was closed on a Sunday). As related in this form, our guide was quite resourceful in adapting our itinerary when the first day's sites were unavailable and in fact we are glad to have seen a couple of the alternatives that we may have missed otherwise. These could have been suggested in planning maybe.

These remarks really are intended as pointers to improve what is already an outstanding service that we have now used three times (Namibia, Tanzania and Rwanda) and will use again." Read full review: 10 nights in Africa; 9 on a Rwanda safari

"This is the second trip that my husband and I have used Expert Africa for after travelling to Namibia last year, and our experience this time as previous was exceptional.

Rwanda exceeded all of our expectations, obviously gorilla trekking was a highlight but all other aspects equally as enjoyable.

Rwanda especially was so green, agricultural, wildlife, stunning scenery, clean with kind and gentle people and on the surface full of progress and opportunity after a period of sad history.

It would be our pleasure to return to explore further.

The concept of the East African visa for multiple entry travel to Uganda, Rwanda and Kenya available on arrival in Kigali for a fee of US $100 to holders of a British passport among others is excellent and very convenient.

The service of Primate Safari's and Sura our guide/driver were without fault, from being greeted at the airport on arrival to being dropped off at departure.

Sabina last year and Amanda this year went out of their way to offer their suggestions, experiences and recommendations and tailor itineraries as needed.
It is their personal involvement, enthusiasm and experience which enable them to offer a superior product.

Africa can be a challenging and expensive Continent to travel in but the knowledge and cohesiveness of the Expert Africa team and their local vendors makes the entire experience so special and worthwhile.

They are a credit to their organisation and we have no hesitation in using them repeatedly or recommending to other people.

Many thanks for another superb and memorable trip! We wish you continued success.

Suggestions to help us improve our trips or our service:

At present nothing that we can think of... a pleasure to deal with." Read full review: 8 nights in Africa; 4 on a Rwanda safari

"Organisation from Expert Africa was excellent, and advice choices resulted in a really outstanding trip.

We could not be happier." Read full review: 17 nights in Africa; 8 on a Zambia safari