Travel reviews by Mr P from Cap Ferrat
Review Distribution
Total number of trips
1
Countries visited
2
Lodges stayed in
5
Excursions taken
0
Would recommend Zanzibar as a great holiday
Zanzibar and 1 other country between 29 Jan 2009 and 22 Feb 2009
"An enjoyable and interesting holiday.
A special mention for the efficiency of our driver in Zanzibar with Eco Tourism
Suggestions for improvements:
Very happy with your services. Unfortunately Matamwe let you down."
A special mention for the efficiency of our driver in Zanzibar with Eco Tourism
Suggestions for improvements:
Very happy with your services. Unfortunately Matamwe let you down."
Fumba Beach Lodge
"friendly atmosphere in beautiful surroundings"
8 nights
Arrived
30 Jan 2009
"Natasha the manageress was an excellent hostess and upgraded us to a superior lodge which made a great difference to the whole stay. The whole staff were very attentive and made us feel at home."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Good
Rooms
Excellent
Food
Good
Facilities
Good
Pole Pole
"Quiet and formal lodge"
5 nights
Arrived
7 Feb 2009
"A quiet atmosphere lodge for an older age group or peple seeking a more intimate holiday. Our visits to Chole Island were wonderfully memorable.
The beach was small but with a max 14 guests at the lodge it was never crowded. Impecably clean and well maintained. Good snorkelling but quite busy due to adjacent lodges."
The beach was small but with a max 14 guests at the lodge it was never crowded. Impecably clean and well maintained. Good snorkelling but quite busy due to adjacent lodges."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Good
Zanzibar Palace Hotel
"Book me in Serena Inn!!!!!"
5 nights
Arrived
12 Feb 2009
"A bog standard hotel with no personality or good points. In need of refurbishment. Impersonal staff and not for sick or elderly due to very steep stairs."
Average
Experience Report
Overall Rating:
Average
Location
Average
Service
Poor
Rooms
Average
Food
Poor
Feedback response
We are sorry that these travellers did not enjoy the Zanzibar Palace Hotel. Though they do raise a very good point about the stairs here. This is an old merchant building and typical of many of those found in Stone Town – narrow with many floors. Those who struggle with stairs should perhaps consider another hotel.
Matemwe Retreat
"Overall disappointing"
4 nights
Arrived
17 Feb 2009
"Fantastic location and snorkelling but everything else was a complete diappointment. The concept of the lodge was fantastic but the fixtures and fittings were a disgrace.
Air Conditioning was broken and took 3 days and 6 men in our room to fix. The toilet never functioned and was replaced during our stay causing great inconvenience and intrusion by maintenance staff. The welcoming gave us no confidence as management were not present and this feeling continued throughout our stay.
Should have been the idealic end of a fantastic holiday but by the end we were just happy to leave."
Air Conditioning was broken and took 3 days and 6 men in our room to fix. The toilet never functioned and was replaced during our stay causing great inconvenience and intrusion by maintenance staff. The welcoming gave us no confidence as management were not present and this feeling continued throughout our stay.
Should have been the idealic end of a fantastic holiday but by the end we were just happy to leave."
Poor
Experience Report
Overall Rating:
Poor
Location
Excellent
Service
Poor
Activities
Good
Rooms
Average
Food
Poor
Facilities
Terrible
Feedback response
Matemwe Retreat’s owners apologised for the disappointment this traveller experienced. Their manager had unexpectedly absconded from work several weeks before these guests arrived – causing major issues, including shortcomings in their usual maintenance programme. Clearly this contributed to an experience that wasn’t up to scratch.
Both Matemwe Retreat and Matemwe Bungalows were full during this time, and so it wasn’t possible to move them to another room. Instead the staff did their best to fix the problems – but clearly inconvenienced the guests greatly. When we explained this, the owners offered these guests a partial refund, to try to go some way to make up for their disappointment.
The day that these travellers left, 21st February, a new ‘replacement’ manager started at the Matemwe Retreat. From the end of March until the start of June, the whole team at Matemwe Retreat will be doing their usual annual maintenance. This includes replacing most soft furnishings and servicing all the electrics. We are optimistic that when the lodge re-opens in June, it’ll be in the excellent shape that we’re used to at this lodge.
Both Matemwe Retreat and Matemwe Bungalows were full during this time, and so it wasn’t possible to move them to another room. Instead the staff did their best to fix the problems – but clearly inconvenienced the guests greatly. When we explained this, the owners offered these guests a partial refund, to try to go some way to make up for their disappointment.
The day that these travellers left, 21st February, a new ‘replacement’ manager started at the Matemwe Retreat. From the end of March until the start of June, the whole team at Matemwe Retreat will be doing their usual annual maintenance. This includes replacing most soft furnishings and servicing all the electrics. We are optimistic that when the lodge re-opens in June, it’ll be in the excellent shape that we’re used to at this lodge.
Southern Sun Dar
"Great over night hotel"
1 night
Arrived
21 Feb 2009
"A great over night hotel. Very helpful professional staff."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Rooms
Good
Food
Good