Travel reviews by Mr & Mrs MB from Farnham
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
4
Excursions taken
0
Trip of a life time.
Zambia between 10 Sep 2009 and 21 Sep 2009
"From my first contact with Expert Africa via Lucy, I was impressed. Lucy went out of her way giving us advice. She listened to what our requirements were (flushing loos and hot showere!) and advised accordingly.
Our disappointment was, as I have said ,Tafika and maybe this is because they are suffering with the recession. Also the other places were so welcoming and accommodating it was made worse by the comparison."
Our disappointment was, as I have said ,Tafika and maybe this is because they are suffering with the recession. Also the other places were so welcoming and accommodating it was made worse by the comparison."
Arranged By Lucy Copson
Nkwali
"Fantastic hospitality at Nkwali"
2 nights
Arrived
11 Sep 2009
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Tafika
"Disappointing stay at Tafika"
3 nights
Arrived
13 Sep 2009
"Our stay at this camp followed Nkwali where we were made to feel so special so we came down to earth with a bump. Tired, stressed, overworked guides and staff did not add to the ambience in anyway. Cost cutting was very much in evidence. The cheapest wine possible (the red came out of a box) almost undrinkable. Good food at lunchtime but very disappointing in the evening. The camp is predominantly for those who only stay one night and then do a walking safari. Unfortunatly, we were booked in for three. The guides work the way they want and make no allowances. One example, the walking safari each morning starts at 6 am and finishes at 11 am with a break for coffee. One couple asked if it could be shortened as they were not up to it's lengh. It was their last camp and were returning home afterwards. Their request was given a blunt no.
Coincidently, we met a guide who had worked at Tafika and he agreed that time off was a big issue for the staff. This is no excuse when they are charging such high prices. Expert Africa is their biggest customer and I can only think they behave differently when their staff stay at the camp.
We were not introduced to any staff other than the guides, Heather the hostess and Rona the caterer. Everyone seemed on edge and when Carol and John were present you could cut the atmosphere with a knife. I would not recommend this camp when there are so many others to choose from."
Coincidently, we met a guide who had worked at Tafika and he agreed that time off was a big issue for the staff. This is no excuse when they are charging such high prices. Expert Africa is their biggest customer and I can only think they behave differently when their staff stay at the camp.
We were not introduced to any staff other than the guides, Heather the hostess and Rona the caterer. Everyone seemed on edge and when Carol and John were present you could cut the atmosphere with a knife. I would not recommend this camp when there are so many others to choose from."
Poor
Experience Report
Overall Rating:
Poor
Location
Excellent
Service
Terrible
Activities
Poor
Rooms
Excellent
Food
Poor
Facilities
Good
Feedback response
Expert Africa has been in touch with John and Carol Coppinger about these comments and they are most upset that these clients did not enjoy their stay at Tafika. They commented that they are seriously committed to giving their guests the best possible safari experience – and can only apologise most sincerely that Tafika did not live up to the guests expectations.
Tafika have the most stable and longstanding team of guides in the Luangwa. This indicates a content team and we are sorry if it appeared any different to these guests. John and Carol comment that these guests were met on arrival by John, the hostess, the safari manager and the bedroom attendants. These are all front of house staff who are used to interacting with visitors. Tafika are sorry if these guests felt the interaction was lacking or that there was an atmosphere and they will use these comments to ensure no similar impressions are given to future guests.
It is unfortunate that these guests did not enjoy the table wine offered at Tafika during their stay. As John and Carol are aware that their choice of wine may not be to everyone’s taste they have a selection of alternative wines, displayed on the bar, which are for sale.
Tafika have the most stable and longstanding team of guides in the Luangwa. This indicates a content team and we are sorry if it appeared any different to these guests. John and Carol comment that these guests were met on arrival by John, the hostess, the safari manager and the bedroom attendants. These are all front of house staff who are used to interacting with visitors. Tafika are sorry if these guests felt the interaction was lacking or that there was an atmosphere and they will use these comments to ensure no similar impressions are given to future guests.
It is unfortunate that these guests did not enjoy the table wine offered at Tafika during their stay. As John and Carol are aware that their choice of wine may not be to everyone’s taste they have a selection of alternative wines, displayed on the bar, which are for sale.
Chiawa Camp
"Out of this world experience at Chiawa Camp"
3 nights
Arrived
16 Sep 2009
"Absolutely amazing! The hosts, Jason and Michaela, couldn't do enough. The food was out of this world and I can now understand why it is so expensive. The camp was almost full but everyone was able to choose exactly what they wanted to do. My husband went tiger fishing by himself, they sent a boat out just for him! They also suggested combinations which must have made more work for them. For example, we went on a afternoon canoe trip for a couple of hours and they then picked us up to join the truck for sundowners and remaining night drive. The food is out of this world. This is a must go to camp, I cannot recommend it highly enough."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Royal Livingstone Hotel
"Fantastic stay at the Royal Livingston Hotel"
3 nights
Arrived
19 Sep 2009
"I was slightly worried about this hotel due to some negative comments on Trip Advisor. It was superb, both rooms and suites were fantastic (we got ugraded to a suite so we were lucky enough to try both. The food was great and the location is stunning. It made the perfect end to our holiday as the pool was fantastic to relax by after our busy safari."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
The food was great and note that there are English sockets in each room for charging etc."