Travel reviews by Mrs C. from Warwickshire
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
3
Excursions taken
0
My Oct 2022 trip
Tanzania between 16 Oct 2022 and 26 Oct 2022
"It could have been so much better if Ikuka had not been such a disappointment."
Feedback response
We were delighted that this traveller rated her overall trip "Good', but very sorry to hear she had a disappointing time at Ikuka, arising from a poor experience with her guide.
Arranged By Lyndsey Marris
Hyatt Regency Hotel
"Hyatt Regency Hotel review"
1 night
Arrived
16 Oct 2022
Terrible
Experience Report
Overall Rating:
Terrible
Location
Good
Service
Terrible
Facilities
Terrible
Rooms
Terrible
Activities
Terrible
Feedback response
We were extremely disappointed to receive this traveller's feedback about lax standards at the Hyatt Regency. We contacted the hotel to follow up on the issues she raised and to express our serious concern about such poor management control. As a result of this feedback, we ceased booking rooms for our travellers at the hotel until we had full confidence that their expected standards and responsible management had resumed.
Beho Beho
"Beho Beho review"
5 nights
Arrived
17 Oct 2022
"All aspects of Beho Beho were fantastic."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Sightings report
Ikuka Safari Camp
"Ikuka Safari Camp review"
4 nights
Arrived
22 Oct 2022
"I was more than a little disappointed by Ikuka. The camp is lovely as were the manager and camp staff and the food excellent.
The vehicle that I was in broke down 3 times, once in the morning when it didnt really impact on the drive. It was apparently repaired over lunch only to break down again twice in the afternoon. This did have a considerable impact on the afternoons drive and it also affected other guests as their vehicle was sent to push start my stricken vehicle. This was poor, the camp apologised for this.
The other problem I had was with my guide, Mashaka. I made it very clear that I did not want to be at a sighting with many other vehicles and that I was quite happy to see the small things as a consequence of this. This is not what a happened, he was also constantly on his phone, radio, text messages etc I am sure this was to other guides in the park finding where to go, there was a leopard sighting that we drove quite a distance to see and there were 10 vehicles already there jostling for position. This is not my idea of a good safari. I am sure he was knowlegable but he repeated the same facts to me everytime about any animal. I did not learn anything!
My biggest gripe with him was on my penultimate drive. We spotted a leopard on the ground, rather than putting the vehicle in a good place for me to see the leopard, he called and radioed other guides to tell them, this went for some 4 to 5 minutes with me asking several times to stop and to move the vehicle. He eventually did this and put me in a good position to see and photography the leopard.
Then almost immediately the other vehicles started arriving and he moved so I no longer had a sighting. I did express my great displeasure at this. I am an experienced safari goer and have never had a guide behave in this way, they have always ensured that I have the best possible view first, and after a short while ask if it is OK to call the sight in to others. I did not feel I was this guides priorty, the other guides where. I was so insenced by this that on return to camp I spoke to the manager, who apologised and agreed this was not how he should have behaved.
The above has left me with a very negative view of Ikuka."
The vehicle that I was in broke down 3 times, once in the morning when it didnt really impact on the drive. It was apparently repaired over lunch only to break down again twice in the afternoon. This did have a considerable impact on the afternoons drive and it also affected other guests as their vehicle was sent to push start my stricken vehicle. This was poor, the camp apologised for this.
The other problem I had was with my guide, Mashaka. I made it very clear that I did not want to be at a sighting with many other vehicles and that I was quite happy to see the small things as a consequence of this. This is not what a happened, he was also constantly on his phone, radio, text messages etc I am sure this was to other guides in the park finding where to go, there was a leopard sighting that we drove quite a distance to see and there were 10 vehicles already there jostling for position. This is not my idea of a good safari. I am sure he was knowlegable but he repeated the same facts to me everytime about any animal. I did not learn anything!
My biggest gripe with him was on my penultimate drive. We spotted a leopard on the ground, rather than putting the vehicle in a good place for me to see the leopard, he called and radioed other guides to tell them, this went for some 4 to 5 minutes with me asking several times to stop and to move the vehicle. He eventually did this and put me in a good position to see and photography the leopard.
Then almost immediately the other vehicles started arriving and he moved so I no longer had a sighting. I did express my great displeasure at this. I am an experienced safari goer and have never had a guide behave in this way, they have always ensured that I have the best possible view first, and after a short while ask if it is OK to call the sight in to others. I did not feel I was this guides priorty, the other guides where. I was so insenced by this that on return to camp I spoke to the manager, who apologised and agreed this was not how he should have behaved.
The above has left me with a very negative view of Ikuka."
Average
Experience Report
Overall Rating:
Average
Location
Good
Service
Good
Activities
Terrible
Rooms
Good
Food
Good
Facilities
Good
Feedback response
We were very glad this traveller liked the overall set-up at Ikuka and enjoyed the food. However, we were dismayed to read her comments about her guide and very disappointed about the behaviour she described.
Ikuka responded by sincerely apologising to this traveller for this guide's poor behaviour which they said was completely out of character. They entirely agreed with her – and with Expert Africa – that this was not the safari etiquette they expect from their guides. As a result of this feedback, they took time with their guiding team to look at what this traveller reported on her experience, and to ensure the highest standards of guiding and guest experience would always be provided.
Regarding the vehicle breakdowns, the camp told us there was an issue with the starter motor, which was resolved during her stay, but they apologised for the impact this had on her experience.
Expert Africa continues to have the highest confidence in Ikuka, based on our long, personal contact with the owner-managers. Our traveller feedback for Ikuka has been overwhelmingly positive, including specifically for this guide. We believe it is an excellent camp, and while we were unhappy to read this report, we were convinced, after communicating about it at length with Ikuka, that it was an unusual case that does not represent the camp's standards of guiding.
Ikuka responded by sincerely apologising to this traveller for this guide's poor behaviour which they said was completely out of character. They entirely agreed with her – and with Expert Africa – that this was not the safari etiquette they expect from their guides. As a result of this feedback, they took time with their guiding team to look at what this traveller reported on her experience, and to ensure the highest standards of guiding and guest experience would always be provided.
Regarding the vehicle breakdowns, the camp told us there was an issue with the starter motor, which was resolved during her stay, but they apologised for the impact this had on her experience.
Expert Africa continues to have the highest confidence in Ikuka, based on our long, personal contact with the owner-managers. Our traveller feedback for Ikuka has been overwhelmingly positive, including specifically for this guide. We believe it is an excellent camp, and while we were unhappy to read this report, we were convinced, after communicating about it at length with Ikuka, that it was an unusual case that does not represent the camp's standards of guiding.
Sightings report
They did not have notification of payment at the point of check in but did by check out.
The roof top bar was full of prostitues with at least one member of the bar staff acting as a pimp!"