Travel reviews by dadndoc from Mawson Lakes
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
3
Excursions taken
0
My Jul 2018 trip
Zambia between 2 Jul 2018 and 8 Jul 2018
"The service of Amanda (and Freddie who filled in when Amanda was away) was very good. Communicating by email (after initial request for phone contact) was appreciated.
Request for accommodation in separate regions of the park was met. Understanding of transfers from Vic Falls lodge, accommodation standards and desire for separate rooms/tents was dealt with well.
Transfers went smoothly, no “no-shows”. Any concerns with food/cuisine was more related to the staff in the camps rather than the booking service."
Request for accommodation in separate regions of the park was met. Understanding of transfers from Vic Falls lodge, accommodation standards and desire for separate rooms/tents was dealt with well.
Transfers went smoothly, no “no-shows”. Any concerns with food/cuisine was more related to the staff in the camps rather than the booking service."
Arranged By Amanda Bond
Flatdogs Camp
"Excellent game drive base camp"
3 nights
Arrived
2 Jul 2018
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Excellent
Sightings report
Tena Tena
"Not all so special"
1 night
Arrived
5 Jul 2018
"Suzanne and I stayed for one night at Tena Tena as a stopover between other camps. We shared this small and “exclusive” camp with less than 10 other clients. The camp is located in a fairly remote area of South Luangwa National Park which we reached after a considerable drive from the main gate which included a river transfer crossing by boat.
Our tents were modern and comfortable. We shared the mainly outdoor bathroom area which was exposed to the elements with a various creepy crawlies, especially during the night. We could spot various animals between us and the distant river while relaxing on the tent porch.
We enjoyed a couple of leopard sightings on both game drives but animals and different species in that region were generally few and far between. If you wish to see high numbers or a large variety of game then this may not be the camp that suits you.
The all male camp staff didn’t seem to be a close-knit working team. They simply did their jobs without providing the special attention you’d expect from such an exclusive and extremely expensive camp. Meals were an extremely basic, one meal fits all, with no choices. This was in extreme contrast to our previous days at Flatdogs Camp where excellent menu choices were available all day. My vegetarian daughter had negotiated suitable food alternatives with a camp manager on arrival but for dinner she was presented with a meat dish, mashed potato and cooked carrots, none of which she eats. She left the table extremely upset and went to bed unfed. Definitely not good enough from Tena Tena Camp, and certainly poor when the same single menu offering is presented to all clients in this day and age of food preferences and allergies.
Camp management would be well advised to consider the following options.
1. Identify the dietary requirements of clients during the booking process and definitely when clients arrive at the camp.
2. Ensure that all clients are provided with suitable food options for their needs at each meal.
3. Be aware that when a separate “vegetarian” dish is supplied that it also becomes a food choice of non-vegetarians, so vegetarians can still be left without a sufficient meal.
4. Provide a greater range of menu choices rather than a meat dish and two vegetables. It’s unimaginable that a group of ten clients would all be satisfied with exactly the same three food choices.
5. Be more aware that if all food supplied is consumed then there probably wasn’t sufficient in the first place. Hungry clients can become unhappy clients."
Our tents were modern and comfortable. We shared the mainly outdoor bathroom area which was exposed to the elements with a various creepy crawlies, especially during the night. We could spot various animals between us and the distant river while relaxing on the tent porch.
We enjoyed a couple of leopard sightings on both game drives but animals and different species in that region were generally few and far between. If you wish to see high numbers or a large variety of game then this may not be the camp that suits you.
The all male camp staff didn’t seem to be a close-knit working team. They simply did their jobs without providing the special attention you’d expect from such an exclusive and extremely expensive camp. Meals were an extremely basic, one meal fits all, with no choices. This was in extreme contrast to our previous days at Flatdogs Camp where excellent menu choices were available all day. My vegetarian daughter had negotiated suitable food alternatives with a camp manager on arrival but for dinner she was presented with a meat dish, mashed potato and cooked carrots, none of which she eats. She left the table extremely upset and went to bed unfed. Definitely not good enough from Tena Tena Camp, and certainly poor when the same single menu offering is presented to all clients in this day and age of food preferences and allergies.
Camp management would be well advised to consider the following options.
1. Identify the dietary requirements of clients during the booking process and definitely when clients arrive at the camp.
2. Ensure that all clients are provided with suitable food options for their needs at each meal.
3. Be aware that when a separate “vegetarian” dish is supplied that it also becomes a food choice of non-vegetarians, so vegetarians can still be left without a sufficient meal.
4. Provide a greater range of menu choices rather than a meat dish and two vegetables. It’s unimaginable that a group of ten clients would all be satisfied with exactly the same three food choices.
5. Be more aware that if all food supplied is consumed then there probably wasn’t sufficient in the first place. Hungry clients can become unhappy clients."
Average
Experience Report
Overall Rating:
Average
Location
Good
Service
Average
Activities
Average
Rooms
Good
Food
Poor
Facilities
Average
Feedback response
We really appreciate these travellers’ honest feedback - everyone has different experiences, even at the same places.
These problems haven’t, to date, been something that we’ve come across at the RPS camps, but we are really sorry that it was a problem during these travellers’ stay. We’ve spoken further with RPS and they are looking into this and adjusting how they work, both in terms of communications, and also quality and quantity of the food, especially with note to specific dietary requirements.
While we always request the dietary requirements of each traveller on our booking form before the trip, we’ve also recently initiated a new form for any of our travellers with more complex dietary requirements – we realise that small gap on the booking form may not be appropriate for some of our guests’ dietary needs, and so it will give people more space to explain what they need in more detail and length, if they wish, which should hopefully head off issues like this in the future as we’ll be able to pass on any details that may not have been fully explained prior to travel thoroughly to the camps.
We’re really glad that these guests had some enjoyable leopard sightings during their trip - we'd expect this for the South Luangwa, especially for those camps outside the relatively busy Mfuwe area. The game seen by these guests is typical, and perhaps slightly above typical, for a small bushcamp in South Luangwa, especially early on in the season, and so we’d suggest that travellers wanting to see higher number of game, or a wider variety, should probably seek a different park rather than a different camp.
We've discussed at length with these guests, and also RPS, and are glad that the issues were resolved and the camps have taken the feedback on board to ensure this isn't an issue for future travellers. We are glad that these guests enjoyed the rest of their stay, and that the issues with the food provided didn't impact on the rest of the trip.
These problems haven’t, to date, been something that we’ve come across at the RPS camps, but we are really sorry that it was a problem during these travellers’ stay. We’ve spoken further with RPS and they are looking into this and adjusting how they work, both in terms of communications, and also quality and quantity of the food, especially with note to specific dietary requirements.
While we always request the dietary requirements of each traveller on our booking form before the trip, we’ve also recently initiated a new form for any of our travellers with more complex dietary requirements – we realise that small gap on the booking form may not be appropriate for some of our guests’ dietary needs, and so it will give people more space to explain what they need in more detail and length, if they wish, which should hopefully head off issues like this in the future as we’ll be able to pass on any details that may not have been fully explained prior to travel thoroughly to the camps.
We’re really glad that these guests had some enjoyable leopard sightings during their trip - we'd expect this for the South Luangwa, especially for those camps outside the relatively busy Mfuwe area. The game seen by these guests is typical, and perhaps slightly above typical, for a small bushcamp in South Luangwa, especially early on in the season, and so we’d suggest that travellers wanting to see higher number of game, or a wider variety, should probably seek a different park rather than a different camp.
We've discussed at length with these guests, and also RPS, and are glad that the issues were resolved and the camps have taken the feedback on board to ensure this isn't an issue for future travellers. We are glad that these guests enjoyed the rest of their stay, and that the issues with the food provided didn't impact on the rest of the trip.
Sightings report
Nsefu
"Scenic riverside location"
2 nights
Arrived
6 Jul 2018
"Suzanne and I spent two nights at Nsefu Camp which is a small, expensive and “exclusive” camp catering for around 12 clients. The camp is located in a fairly remote area of South Luangwa National Park.
The white, solid construction, African style huts were clean, modern and comfortable. We could spot many hippos, crocodiles and elephants in the adjacent river at various times of the day, while the constant grunting of hippos continued throughout the night. Late one evening I opened my door and found myself staring into the eyes of a huge elephant which was staring back. Her baby was at her side.
We enjoyed a couple of excellent leopard sightings on game drives but animals in that region were often few and far between. If you wish to see high numbers or a large variety of game then this may not be the type of camp that suits you.
We didn’t see abundant game but we did enjoy some special encounters with elephants, wild dogs and leopards. It was also amusing to come across a vehicle from our camp bogged during a river crossing which required us to negotiate a lengthy detour to another river crossing to tow them out. While on that rescue mission we came across a leopard and spent a lengthy time ever so close while totally neglecting our stranded camp companions.
Our driver and guide always did his best to seek out game even when there was very little in the area. After dark one evening we saw the pack of wild dogs some 200m metres away so our guide made some animal call noises and all the dogs responded by approaching and lying down around our vehicle. The new name for our guide is “wild dog” so please show due respect if you visit.
My vegetarian daughter made her food requirements known to a camp manager but because the range of food at lunch and dinner was quite limited many other guests tended to choose the vegetarian dishes leaving less for her. Perhaps that’s an indication the camp should supply a larger range of food options and in bigger quantities because too often the food provided was completely consumed leaving clients hungry for more.
One evening after a four hour game drive we were treated to a lovely surprise dinner in the bush and about 20 minutes from camp. The biggest surprise was for the women who were provided with no toilet facilities except bushes in the dark after the four hour drive. The requirements of women need to be better understood by the all male staff running this camp.
Our morning and evening meals were all outside and in darkness which made it difficult to manage food selection and eating. Perhaps clients should be advised to carry head torches outside of daylight hours. Not everybody enjoys eating in darkness.
Camp management would be well advised to consider the following options.
1. Identify the dietary requirements of clients during the booking process and definitely when clients arrive at the camp.
2. Ensure that all clients are provided with suitable food options for their needs at each meal.
3. Be aware that when a separate “vegetarian” dish is supplied that it also becomes a food choice of non-vegetarians, so vegetarians can still be left without a sufficient meal.
4. Provide a greater range of menu choices rather than a meat dish and two vegetables. It’s unimaginable that a group of ten clients would all be satisfied with exactly the same three food choices.
5. Be more aware that if all food supplied is consumed then there probably wasn’t sufficient in the first place. Hungry clients can become unhappy clients."
The white, solid construction, African style huts were clean, modern and comfortable. We could spot many hippos, crocodiles and elephants in the adjacent river at various times of the day, while the constant grunting of hippos continued throughout the night. Late one evening I opened my door and found myself staring into the eyes of a huge elephant which was staring back. Her baby was at her side.
We enjoyed a couple of excellent leopard sightings on game drives but animals in that region were often few and far between. If you wish to see high numbers or a large variety of game then this may not be the type of camp that suits you.
We didn’t see abundant game but we did enjoy some special encounters with elephants, wild dogs and leopards. It was also amusing to come across a vehicle from our camp bogged during a river crossing which required us to negotiate a lengthy detour to another river crossing to tow them out. While on that rescue mission we came across a leopard and spent a lengthy time ever so close while totally neglecting our stranded camp companions.
Our driver and guide always did his best to seek out game even when there was very little in the area. After dark one evening we saw the pack of wild dogs some 200m metres away so our guide made some animal call noises and all the dogs responded by approaching and lying down around our vehicle. The new name for our guide is “wild dog” so please show due respect if you visit.
My vegetarian daughter made her food requirements known to a camp manager but because the range of food at lunch and dinner was quite limited many other guests tended to choose the vegetarian dishes leaving less for her. Perhaps that’s an indication the camp should supply a larger range of food options and in bigger quantities because too often the food provided was completely consumed leaving clients hungry for more.
One evening after a four hour game drive we were treated to a lovely surprise dinner in the bush and about 20 minutes from camp. The biggest surprise was for the women who were provided with no toilet facilities except bushes in the dark after the four hour drive. The requirements of women need to be better understood by the all male staff running this camp.
Our morning and evening meals were all outside and in darkness which made it difficult to manage food selection and eating. Perhaps clients should be advised to carry head torches outside of daylight hours. Not everybody enjoys eating in darkness.
Camp management would be well advised to consider the following options.
1. Identify the dietary requirements of clients during the booking process and definitely when clients arrive at the camp.
2. Ensure that all clients are provided with suitable food options for their needs at each meal.
3. Be aware that when a separate “vegetarian” dish is supplied that it also becomes a food choice of non-vegetarians, so vegetarians can still be left without a sufficient meal.
4. Provide a greater range of menu choices rather than a meat dish and two vegetables. It’s unimaginable that a group of ten clients would all be satisfied with exactly the same three food choices.
5. Be more aware that if all food supplied is consumed then there probably wasn’t sufficient in the first place. Hungry clients can become unhappy clients."
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Good
Activities
Good
Rooms
Excellent
Food
Average
Facilities
Good
Feedback response
We are very appreciative that these guests took the time to leave thorough feedback, and we've discussed these issues at length with both the guests and the team at Nsefu.
These problems with the food haven’t, to date, been something that we’ve come across at the RPS camps, and usually we would have expected that if guests chat with the chef on arrival, then they are given food which would be tailored to their needs very closely. We are really sorry that it was a problem during these travellers’ stay - as a result, RPS have asked their managers to change a number of approaches, including ensuring communications are passed on assessing the portions to make sure there is plenty of food available.
The team at Nsefu arranged a surprise bush dinner for these guests, to try to make up for the misunderstanding over the food during their time in camp. This turned out to be a bit of an unexpected surprise, and we're really sorry it had this effect. We have asked that RPS advise clients of the toilet situation in the future – they do have long-drop bush toilets available that can be brought out if guests wish, and the team are sorry that this impacted on what was designed to be a special evening. RPS have let us know they will be making sure to advise guests of the facilities available and will set up the necessary toilet facilities for any guests who would prefer them.
We are glad that these issues didn't impact on the rest of their trip - and we look forward to helping them out with another trip to Africa in the future.
These problems with the food haven’t, to date, been something that we’ve come across at the RPS camps, and usually we would have expected that if guests chat with the chef on arrival, then they are given food which would be tailored to their needs very closely. We are really sorry that it was a problem during these travellers’ stay - as a result, RPS have asked their managers to change a number of approaches, including ensuring communications are passed on assessing the portions to make sure there is plenty of food available.
The team at Nsefu arranged a surprise bush dinner for these guests, to try to make up for the misunderstanding over the food during their time in camp. This turned out to be a bit of an unexpected surprise, and we're really sorry it had this effect. We have asked that RPS advise clients of the toilet situation in the future – they do have long-drop bush toilets available that can be brought out if guests wish, and the team are sorry that this impacted on what was designed to be a special evening. RPS have let us know they will be making sure to advise guests of the facilities available and will set up the necessary toilet facilities for any guests who would prefer them.
We are glad that these issues didn't impact on the rest of their trip - and we look forward to helping them out with another trip to Africa in the future.
Sightings report
Our spacious solid construction lodges were “rustic” with dated interiors but they perfectly suited our needs. We experienced numerous encounters with elephants outside our lodge and around the camp which was unexpected and enjoyable.
The kitchen offered a full day menu with a wide variety of food choices on both the regular menu and with daily specials.
Flatdogs Camp was an excellent game drive base and offers a considerably better value package than any of the camps we visited at South Luangwa National Park.
It is our first choice of safari camps within the area."