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Traveller reviews

Travel reviews by Mr AB from Hampshire, UK.

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

1

Lodges stayed in

2

Excursions taken

0

My Jun 2024 trip

Tanzania between 1 Jun 2024 and 9 Jun 2024

Trip rating: Terrible
"3 nights at Kigelia were excellent but 4 nights at Sand Rivers was a waste of time, so overall the trip was unsatisfactory.

Nomad should be much more honest about Sand Rivers. It may have been good in the past but currently there is no reason to go there and I got the impression that they are aware of the issues."

Feedback response

We were delighted these travellers enjoyed their stay at Kigelia so much, but we were dismayed to read their comments about Sand Rivers. We accept they experienced very poor game-viewing during their stay there. Unusually heavy rains had left the park roads in a bad state, and the parks authorities had not finished with their seasonal road maintenance in the Sand Rivers area. By early June, that would normally have been completed. Nomad Tanzania responded to their comments by sincerely commiserating with them on their bad luck with the wildlife, but did not accept there was any dishonesty on their part. Nomad also shared reviews with us from other guests staying at the camp in June 2024 whose game-viewing experiences were very good. We agreed with Nomad that bad luck, not misrepresentation of Sand Rivers, lay behind their poor wildlife experience, and considered the overall trip rating of “terrible” as harsh. Nevertheless, as a gesture of goodwill, Nomad and Expert Africa agreed a partial refund of their stay at the camp. We continue to stand behind Sand Rivers as an outstanding safari camp in an excellent wildlife location.


Kigelia Camp

Kigelia Camp

"Kigelia Camp review"

3 nights Arrived 2 Jun 2024
"Excellent camp with a good “bush” feel and quality guiding.

Nomad should make it clear that bush walks are not available early in the season for safety reasons (we expected that but other guests were disappointed)."
Excellent
Experience Report
Overall Rating:
Excellent

Location
Excellent
Service
Good
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Good
Sand Rivers Camp

Sand Rivers Camp

"Sand Rivers Camp review"

4 nights Arrived 5 Jun 2024
"As previously advised, staying at Sand Rivers felt like a waste of time and money. Game drives were of limited duration (max 2.5 hours and only as the afternoon activity) and lacked variety due to the condition of the roads - the guide clearly didn’t expect to see much wildlife. Alternative activities (boat trip/bush walk/sitting in a hide) were pushed in preference to game drives. The boat trip is nice but it is only possible to go upstream and that is limited by the hydro-electric dam. The included fishing is amusing, but not of a standard you would pay for in the UK. Bush walks were nice but again short and I have done much better ones elsewhere. The time in the hide was cancelled due to unsafe trees, but at other camps you see wildlife from your room so effectively you have this experience without it being one of your activities. Following my complaint to both the camp manager and Expert Africa we were given a night’s fly camping which we enjoyed but that was still not up to standard.
I feel sorry about having to write this review (I could carry on with lots of detailed comments) because the staff were helpful and friendly, especially Hamza (camp manager). However, I think the staff were aware that they do not have the product that customers were paying for or expecting. The camp is effectively a nice, remote, country hotel but as such it cannot compete with country house hotels at much lower prices. As a safari camp it cannot offer much : there is relatively little game in the immediate vicinity of the camp and it isn’t possible to access other areas.
As previously advised I believe Nomad should not be selling this and that they should provide a very substantial refund."
Poor
Experience Report
Overall Rating:
Poor

Location
Poor
Service
Average
Activities
Poor
Rooms
Good
Food
Average
Facilities
Average

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