Travel reviews by Mr & Mrs D from Bogogno
Review Distribution
Total number of trips
1
Countries visited
2
Lodges stayed in
3
Excursions taken
0
My Aug 2008 trip
Botswana and 1 other country between 31 Aug 2008 and 8 Sep 2008
"Fantastic trip
Suggestions for improvement:
We could not dream of a better travel agent.
Thank you Susannah"
Suggestions for improvement:
We could not dream of a better travel agent.
Thank you Susannah"
Sandibe Safari Lodge
"Slightly disappointed by CCA in Sandibe"
3 nights
Arrived
31 Aug 2008
Average
Experience Report
Overall Rating:
Average
Location
Excellent
Service
Good
Activities
Poor
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Feedback response
We passed this feedback onto CC Africa and have had this response from one of their directors, Graham:
"I was really concerned to read about the total lack of Management that the guests experienced at Sandibe as well as the guide behaviour. CC Africa prides themselves in the quality of their staff and we put an enormous amount of time into training them, but clearly we have let your (and our) guests down and for this I must apologise. Please assure them that I will personally handle this going forward with the guides and management at Sandibe and make sure it never happens again."
"I was really concerned to read about the total lack of Management that the guests experienced at Sandibe as well as the guide behaviour. CC Africa prides themselves in the quality of their staff and we put an enormous amount of time into training them, but clearly we have let your (and our) guests down and for this I must apologise. Please assure them that I will personally handle this going forward with the guides and management at Sandibe and make sure it never happens again."
Lebala Camp
"Paradise in Lebala Camp"
3 nights
Arrived
3 Sep 2008
"We were sure that Lebala would have been a fantastic experience for what concerned game viewing and location. We were astonished by the professionality, simpathy and entusiasm of the guides ( Hector, Simon, Tabo, O.C.) who went out of their way to make our safari unforgettable.
Beside that we really enjoied the fantastic and friendly staff, superbly managed by the great Baloo, who really made leaving Lebala very very sad."
Beside that we really enjoied the fantastic and friendly staff, superbly managed by the great Baloo, who really made leaving Lebala very very sad."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Royal Livingstone Hotel
"Great stay in Royal Livingstone"
2 nights
Arrived
6 Sep 2008
"They have been able to recreate the colonial atmosfere in a brand new fantastic hotel"
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
We were disappointed by the total lack of management ( every day there was a different manager who was never aware of what had been arranged the previuos day). As a result of this situation the clients were never treated with the attention we were used to.
The guides (a different one every day) did not look motivated at all. During the so called long day safari one of them quickly stole our place on the sleeping bags to take a nap leaving us standing up and waiting to start again. Another one gave us a terrible impression throwing a piece of dirt toward a hippo to find out wether was sleeping."