Travel reviews by Mr & Mrs H from Cambridge
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
8
Excursions taken
0
My May 2017 trip
Namibia between 14 May 2017 and 30 May 2017
"Really enjoyable, memorable holiday.
Suggestions to help us improve our trips or our service:
Continue to listen to your customers and react to their comments!"
Suggestions to help us improve our trips or our service:
Continue to listen to your customers and react to their comments!"
Arranged By Maruska AdyeRowe
Olive Grove
"Olive Grove review"
1 night
Arrived
15 May 2017
"Nice room, great food."
Good
Experience Report
Overall Rating:
Good
Location
Good
Service
Average
Rooms
Good
Food
Excellent
Okonjima Bush Camp
"Okonjima Bush Camp review"
1 night
Arrived
16 May 2017
"Very well managed game park. Maybe a bit "managed", but we saw a lot here.
We could just sit on the verandah and watch the wildlife passing by. Perfect!
Food was quantity over quality."
We could just sit on the verandah and watch the wildlife passing by. Perfect!
Food was quantity over quality."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Good
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Average
Facilities
Good
Ongava Lodge
"Ongava Lodge review"
3 nights
Arrived
17 May 2017
"Really enjoyed Ongava. Location, guide, room and food were great.
Rhino, lion, giraffe, etc. in the park but a bit short of antelope varieties. Drive into Etosha is a bit long but worth it.
A couple of issues: the place has been taken back by owners from Wilderness. The owners were in evidence when we stayed but seemed to be throwing their weight around. The directors turned up to a lion sighting and were happy to break their own rules about number of vehicles at a sighting (they were the 5th vehicle). They were also very noisy at the evening meal. The directors need to think about putting their guests first."
Rhino, lion, giraffe, etc. in the park but a bit short of antelope varieties. Drive into Etosha is a bit long but worth it.
A couple of issues: the place has been taken back by owners from Wilderness. The owners were in evidence when we stayed but seemed to be throwing their weight around. The directors turned up to a lion sighting and were happy to break their own rules about number of vehicles at a sighting (they were the 5th vehicle). They were also very noisy at the evening meal. The directors need to think about putting their guests first."
Good
Experience Report
Overall Rating:
Good
Location
Good
Service
Good
Activities
Good
Rooms
Excellent
Food
Excellent
Facilities
Good
Feedback response
The owners of the Ongava Reserve apologised for disturbing these guests' stay. They explained that they had been showing a group involved in a new development project around the reserve and lodges, introducing them to as much as possible within a 24-hour period. The group didn't stay at Ongava Lodge, but did take their dinner there, and it did mean there were more vehicles than usual at one wildlife sighting.
Manager
Hoanib Skeleton Coast Camp
"Hoanib Skeleton Coast Camp review"
3 nights
Arrived
20 May 2017
"Fantastic!
The highlight of our trip."
The highlight of our trip."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Camp Kipwe
"Camp Kipwe review"
1 night
Arrived
23 May 2017
"Beautiful location and could be great but significant issues with management, staff and service.
I would not recommend visiting until issues are sorted.
I have contacted Expert Africa about the issues."
I would not recommend visiting until issues are sorted.
I have contacted Expert Africa about the issues."
Poor
Experience Report
Overall Rating:
Poor
Location
Excellent
Service
Terrible
Facilities
Poor
Rooms
Average
Food
Good
Feedback response
These travellers contacted us separately regarding the issues they encountered at Camp Kipwe. These included drainage issues caused by a faulty water pump, staff trying to elicit extra tips, a staff member requesting the guests transport something personal to someone in Swakopmund for them, and a mix up over the drinks bill. The feedback was passed onto Camp Kipwe who swiftly responded with an apology and details of how each issue had been investigated, dealt with and rectified to ensure there is no reoccurrence for future guests.
Manager
Strand Hotel
"Strand Hotel review"
2 nights
Arrived
24 May 2017
"A lovely break in our trip and a chance to take a breather in a european style hotel.
We got a "standard room" which was as far away from reception as possible with no view. It would have been nice to be upgraded as the hotel was not full.
The Ocean Cellar restaurant is excellent."
We got a "standard room" which was as far away from reception as possible with no view. It would have been nice to be upgraded as the hotel was not full.
The Ocean Cellar restaurant is excellent."
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Excellent
Rooms
Average
Food
Excellent
Kulala Desert Lodge
"Kulala Desert Lodge review"
2 nights
Arrived
26 May 2017
"Really enjoyed Kulala."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Good
Rooms
Excellent
Food
Good
Facilities
Excellent
Hilltop Guesthouse (Not currently featured by Expert Africa)
"Hilltop Guesthouse review"
1 night
Arrived
28 May 2017
"Welcoming hotel in nice location."
Good
Experience Report
Overall Rating:
Good
Location
Good
Rooms
Good
Not currently featured by Expert Africa