Travel reviews by Mr E from Guildford

"Victoria Falls Hotel exceeded our expectations and, to our surprize, provided a better overall experience than The Royal Livingstone where we stayed later."

"High expectations, and not disappointed."

"Falls short of what expected in a 5 star hotel. For example, no info. in room on what is available, on opening times, no site map etc. No list of phone numbers, nor any attempt to collect guest feedback.

Staff provided info when asked on specific points, but erratically - eg., that pool available from 7am, arrived at 7-30 to be told opens at 8am. Requested a drink and a snack at 9-10 pm to be refused because they ceased snacks at 9pm - no way of knowing this in advance. When we arrived were asked to wait while receptionist checked our room ready. 40 minutes later, gave-up and went for lunch. Bottled water from previous day is removed from room after breakfast but, oddly, not replaced until early evening.

Staff cheerful and aimed to help, but obvious shortcomings in training. Management might learn a great deal from a short visit to the Victoria Falls Hotel.

Rooms were perfectly large enough, despite many negative comments on Tripadvisor. and elsewhere regarding their size."